Comments on: American Airlines Headquarters

By: Michael See

Michael See — Mon, 19 Jun 2023 13:53:10 +0000

I have been with AA for over 35 years, today I tried to get some simple info on upgrading to first class on my flight and all I received was a run around and the AA rep lying to me, this a major turn off. We are currently Pro Platinum and have spent a lot of money with the AA company and I can’t get some simple info, I am sitting on the phone again now for over an hour on hold

By: Meg McCarthy

Meg McCarthy — Thu, 08 Jun 2023 10:08:36 +0000

Email for American Airlines

To whole it may concern,

I wouldn’t be writing this email if it wasn’t necessary. After my experience with American Airlines yesterday, it has truly put a bad taste in my mouth! And I will be sharing about this everywhere possible until there is a solution!

I arrived to the airport 5 minutes (actually 4) from my bag not being put on and being told you can’t get on the flight and no one was even boarded yet! I mentioned because of the long line, it made me 4 minutes behind. She didn’t care and said you cannot get on this flight and then wasn’t even going to help me find another. The lady at the front desk was telling me to step aside as I started crying… how hurtful that was cause she smiled out of despite. (I can even show you a photo a took there with the time stamp)

After I asked what to do, she told I probably won’t make it today – that is not what you say to someone whose paid for a flight months out!

After calling customer, service they sorta helped then I got to the gate and they told me I couldn’t get on because I don’t have my checked bag on that flight? And they were also very rude!

Every employee genuinely acted like they didn’t care at all! Like I want even a human being!

That’s what made it so much worse!
Paying for this experience isn’t cheap but being scolded is something that shouldn’t be allowed!

On top of this, I still have not received my luggage that said they delayed. I even called yesterday and said my sons formula is in there and it’s an emergency!

Until there is something we can do to resolve this or even show I should use American Airlines again, I am not happy about this. Is there anything that you can do to change this??

By: Johanna Paciullo

Johanna Paciullo — Mon, 05 Jun 2023 21:42:41 +0000

In reply to Danielle. Now we are in 2023 and they are much much worse. Go Delta !!

By: Johanna Paciullo

Johanna Paciullo — Mon, 05 Jun 2023 21:40:25 +0000

Does American Airlines have a customer service department which addresses customer’s needs?

By: Debbie Burt

Debbie Burt — Fri, 12 May 2023 19:25:26 +0000

I was on a flight last night in first class and your stewardess was harsh, belittling rude and made me feel unsafe due to her bizarre behavior which was not normal and could indicate severe emotional distress. After I observed several encounters with first class passengers, I wanted to help her get control of her behavior by letting her know I planned to file a complaint, but I did not feel it was safe to make a comment to her. After the flight, most of the first class passengers discussed her bizarre behavior around the carousel getting our bags and all agreed her behavior was harsh, rude, belittling and totally not the norm for American Airlines personnel. I have looked for a phone number to get you this information more quickly as I feel someone needs to know about this soon. Since I could my find a number I am using this mechanism to file this complaint.

By: Kimberly Bennett

Kimberly Bennett — Thu, 07 Jul 2022 21:06:57 +0000

I am a disabled veteran, I have bad hips, knees and diformed ankles. American Airlines says I’m not “disabled” enough to be worthy of a bulkhead seat for free, I have to pay for the upgraded seat ..
I don’t understand ..

By: Steven Stahl

Steven Stahl — Tue, 14 Jun 2022 19:38:58 +0000

I’ve never seen a more inept run airline in my life. I’ve flown everyone except AA till now!
Our flight got delayed 5 times and then canceled, I had my 80 year old mother with me. Any other airline would’ve put us on any other airline and for us home as this happened at 4:00 or at least given hotel accommodations. Not AA!!
My mother and I had to sleep in the airport on a bench and wait 24 hours until getting a seat on stand by!
DONT FLY AMERICAN!
I know my teams I coach and family will never again

By: Danielle

Danielle — Mon, 09 May 2022 13:21:03 +0000

I left my purse under the seat on my flight. Not one person was helpful with helping me locate it. I filed a claim as I was told to do, but no one seemed to know where my item would be returned to. I called 20 minutes after getting off flight and realizing I had left it, and no one would connect me to the desk at the gate I arrived through to see immediately if it was found so I could retrieve it. After be sent on circles I gave up. My purse was never found, which seems odd considering they clean and check between each flight. My car keys, wallet with ID and debit cards, and other valuables were in there, its been nothing but a headache trying to work with AA locate it.

By: Elizabeth D Crookham

Elizabeth D Crookham — Sun, 04 Apr 2021 13:03:35 +0000

I will boycott American airlines If you deny voter ID law in Georgia. We need ID to book tickets.

By: John Ryan

John Ryan — Thu, 14 Feb 2019 15:05:35 +0000

American Airline Flight 5060 DCA to PIT on 2/11/19, Flight Attendant Patrick O’Connor should be given recognition for his appearance and positive interaction with passengers. You, Patrick is what makes flying pleasurable, spreading happiness among customers on board. Keep up the good work. You are a fine representative for American Airlines! They are fortunate to have you on their team.