Comments on: Apple Headquarters

By: Dr. Paris H. Spencer

Dr. Paris H. Spencer — Wed, 19 Oct 2022 19:27:21 +0000

I made a purchase from Best Buy for $1100 for a IPad Pro and accessories. The salesman appeared to have a problem with me and my fiancée because I am Black and she is White. We could see it on his face and how he behaved. He abruptly told us that it was the same as a laptop and it would function properly. He rushed us and was very hesitant to let us ask about other technology. He decided on the tablet, he decided on the Pen, and he decided on the padfolio. When we asked about the availability of other products, he didn’t even check. Well, about a week after purchase, we found out that everything the Best Buy Salesman told us was a lie. He didn’t want to assist us. I visited the store about two weeks ago to return the item because of misrepresentation and outright lies. The Jackson store told me that it was not a 30 return, but rather a 14 day return. The way I was treated, both visits after the initial purchase, I was treated terribly. The manager at the Jackson Location is Tammy, that is who I spoke to today, was beyond rude and unprofessional. I’m fact, didn’t know she was even a manage because of the Hoodie she was wearing. Didn’t even give me her name. I had to ask for it. I was eventually, during the initial return visit, given a $1100 store credit which I did not want. I returned to the store to to get this resolved. For the couple decades, I have shop at many Best Buy’s and never returned anything. I want my credit card refunded so this matter can end. The store credit requires me to buy from Best Buy which I will never to it again. Refund policy is one thing, but misrepresentations about your products is fraudulent on Best Buy’s part. I’ve informed Best Buy, that if this is not resolved today, I will file racial and discrimination lawsuits regarding this issue. As for Apple, you have the opportunity to make this right. Because with the information that I have provided, you are aware of our treatment as well as the ongoing experiences regarding this matter. I have a feeling, that I hope is wrong, that it is going to take a lawsuit, complaints on social media, and concerns that you would not allow the refund knowing this. My number is 731 694-xxxx

By: Don Nich

Don Nich — Mon, 01 Aug 2022 04:41:46 +0000

In reply to Ddd.

I have been using Apple products for over 25 years and I can’t believe the downturn in quality of product and customer service. My first Mac was a Mac Plus. Pretty basic but the next one, a MAC llfx was incredible. As a graphic designer and artist it was a doorway to creativity and innovation.
I designed and produced Annual Reports for large petroleum companies in Calgary such as Texaco Canada and BP Canada.
My clients were top executives who were impressed by the ability to make small changes easily and even large changes with ease. Sometimes making these change hours before going to press.
I then turned to teaching at a small community college and found our Power PCs an excellent way to teach students without the computer getting in the way. Most of our students were PC users who, by the end of the one year program were solid Mac users. Many switched from Windows computers to Macs.
We graduated over 1800 students over the course of 10 years.
I’ve noticed a slow slide downward in the last few years in quality of product and customer service. Constant upgrades that seem to require even further upgrades and customer service people who read from scripts and shrug their shoulders when they can’t help which is often.
I used to be a solid Apple supporter but now I tell people if they’re comfortable with the PC their using, stay with it. Apple no longer stands out from the rest. Just another computer. How sad.
I would like the opportunity to talk directly to your senior management people to explain my disappointment in the direction Apple has taken and make the case for a conscientious move back to model that made Apple and Macintosh winners in the world of design and production.
I believe Apple has lost it’s way and I would like an opportunity to help you regain your reputation as a professional tool that allows artist and designers the freedom to to be creative and innovative without the computer being a hindrance. Back to the time when Macintosh was the tool of choice for people of talent and imagination.
Don’t let the dream die. Please.

By: Donald Nich

Donald Nich — Mon, 01 Aug 2022 03:26:57 +0000

I have been an Apple user for over 25 years. I taught graphic design and document production at a local community college (Applied Multimedia Training Centers) in Calgary Alberta for 10 years.
We made the largest single bulk purchase of Power PC Macs in Apple history at the time.
We taught graphic design and
We graduated over 1800 students, most of whom purchased Macs to replace their various PC equipment.
As a graphic designer I produced annual reports for large Oil and Gas Companies including Texaco Canada and BP Canada. 60 to 80 page documents complete with text, photos, graphs and artwork. Straight from my Mac llfx to high res imagesetters.
Working with executives meant making constant changes to text and photos and numbers of pages. My clients were very impressed with my ability to make these alterations without affecting the overall look of the finished document.
In the last 6 months I have noticed a dramatic drop in quality of product and severe drop customer service.
It appears to me that Apple has lost the spirit and concept of the original company. Now just another computer company like any other.
I would like an opportunity to talk directly to your senior management about how to put your company back on track and back to where Apple used to be. Top of the pack.
I believe Apple has lost it’s way and has become vulnerable to the next Steve Jobs upstart.
Nobody thought Apple would survive, but if you continue on the the path you’re on failure is inevitable.
Give me an opportunity to speak to you in person and let me help you regain the respect and admiration you so owned not too years ago.
Otherwise keep your eyes on the rear view mirror. That sound you’re hearing may be your competition preparing to take you out of the game. Either get back with the tour or pull over and let new kids take over.
Such a sad thing to think about.

By: I. DANILOVS

I. DANILOVS — Mon, 18 Oct 2021 18:14:04 +0000

make a device for photographers = tablet with multi-lens
array for high MP count and light field capability.

By: Jonathan Samudio-Facyson

Jonathan Samudio-Facyson — Thu, 24 Oct 2019 21:35:38 +0000

In reply to Marie Hastings. Did you ever get this issue resolved. Jonathan F.

By: Marie Hastings

Marie Hastings — Sun, 25 Nov 2018 23:32:31 +0000

My daughter bought me an IPad at the Naval Rxchange in Portsmouth VA she’s USCG. I am an artist but working from small images on my iPhone is eyestrain . My iPad won’t function because I forget password etc. I took it to the Apple store here at Pacific Mall Ventura Ca . The clerk there told me that I would need a sales receipt. This iPad was purchased in Oct 2012 and my grandson played with it mostly. But now I need to be able to use it myself to work from large images and I cannot. My son who chipped in on the cost of this present had me write down all possible passwords. He’s very tech savy but couldn’t unlock the iPad for me. I called Apple support in Santa Barbara. Same thing where’s the receipt. Well it’s likely in a database belonging to the Naval Exchange Commissary in Va. my daughter doesn’t keep receipts that long. So how can you help? I can mail the iPad to you and maybe you can figure out how to fix it. Thank you

By: Anonymous

Anonymous — Wed, 15 Aug 2018 17:26:20 +0000

In reply to Laura. Lol

By: Laura

Laura — Sat, 10 Mar 2018 15:55:05 +0000

I am sure Apple doesn’t care about anyone or anything on this thread. But I will vent anyway . I brought my i phone 6 in for screen repair. I do not have Apple care so it cost me $160 . No sooner had I walked out of the store, then it broke again. I went back in and another “genius” said it was defective. But they would upgrade me to a 6s plus. Like they were doing me a favor. But of course they have to order it. Almost a week later I still don’t have a phone, and they talk around you in circles like you’re an idiot. How can you not have a list of inventory coming in??? I asked my bank to look into the charge for a possible refund, as they fixed a phone and didn’t even check that it worked before giving it back. I am so disgusted. If there is no phone by tomorrow I will just go to Verizon and get a Galaxy. I will sacrifice Apple music, but I am so angry, I’ll take the loss. Apple, you sxxk.

By: kari

kari — Wed, 07 Mar 2018 17:12:34 +0000

apple customer care india number?

By: TONY KAYHE

TONY KAYHE — Wed, 07 Mar 2018 11:01:08 +0000

Don’t know if anyone from Apple will actually read this, but just wanted to say that I am totally disgusted by the television advertising ‘celebrating’ gay marriage.

Another reason to never buy Apple again.