Comments on: AT&T Headquarters

By: Anonymous

Anonymous — Tue, 23 May 2023 01:05:23 +0000

Customer service is horrible. Asked for documentation with dates the tower was down and I didn’t get internet cell or landline services and wasn’t able to work remotely. I needed it as proof for my employer and I was on the phone for over 3 hours transferred to 8 people and they would not give me any documentation. Was told to go on web and look for outages which didn’t show past outages. I believe they are all outsourced employees and have no way of helping besides trying to give a link. Very disappointing

By: Cherisse Goedhart

Cherisse Goedhart — Wed, 01 Mar 2023 17:26:46 +0000

In reply to David Burns. I have experienced that and worst from this AT&T service. They allowed my IPhone account to be hacked and Apple broke it all down for me about how this account is staying hacked despite them doing their tech support. I have been violated by AT&T and will bring my documentation to authorities and will file a lawsuit against them for fraud. My advice to fellows, keep evidence to prove.

By: Rosemary Casey

Rosemary Casey — Fri, 30 Dec 2022 19:38:32 +0000

I have been waiting since November 21 for U-Verse TV service. I had an appointment this morning AGAIN no show. PLEASE HELP ME!

By: Eleanor Brinkley

Eleanor Brinkley — Sat, 12 Nov 2022 05:19:30 +0000

I loss my husband July 12,2018 unexpectantly. Froze his retirement Dec 1994 when the Company Split. He would have turned 65 his birthday Nov 20,2018 & receive full retirement he was so excited. After notifying AT&T assuring them there was no other burial insurance I was told I would be receiving a check after sending his death certificate. The only thing I am receiving is PENSION PAYMENTS less than $400 which I never did/would’ve agreed to. I was told there was no 501 or 401 there was nothing. After talking to his Supervisor & Family they were shocked & mentioned $15k burial funds for all AT&T Employees. When I called Benefits back I was informed nothing had been turned in on him from Dept handling Deaths and after calling that Dept back I was told by the person responsible for submitting info to Benefits Office “I am the one who does this. No I haven’t sent the paperwork in. He doesn’t qualify for the burial funds bc he was a “??,” giving me a number she did not explain. Every call & inquiry I have made with this Dept & Fidelity has been abrupt, unprofessional, and mean. I was already in a state of situational Deep Depression loosing my job of over 44yrs due to an injury. I was classified as being totally disabled dating back to 9/30/17. There is no way I would’ve agreed to small minute Pension Payments. I’ve had to use my 401 to bury my husband & pay for multiple bills he left that did not have death insurance coverage. Loosing our home, car everything they do not care refusing to give me a lump sump, burial funds, 501 (I never spoke with this Dept while my husband was alive – however my husband always had to agree whenever I took funds from my 401) not anything. I do not know what happened to his 501/401 whatever what he was classified as the reason for no burial funds or their refusal to give me a lump sum vs small Pension Payments???? This hurts like crazy & makes our girls think he did not provide funds for his burial or to take care of his family irresponsible hurting them even more. I do not know who to go to or follow up that might care enough to investigate & do something or give us sensible answers. I worked in Admin in a hospital for years & know there was no way they allowed this to happen even if it meant top Administrators got involved.

By: Gloria Gutierrez

Gloria Gutierrez — Sat, 12 Nov 2022 03:54:15 +0000

My parents phone has been down for 10 days , I’ve called AT&T and they keep saying is an outage and have no idea when it’s going to be fix. The worst customer service we’ve received .

By: Anonymous

Anonymous — Wed, 09 Nov 2022 16:58:20 +0000

Fraudulent, liars, that cheat people out there money for commission. Adding insult to injury. It cost me, money and my number tied up for 15 days. It’s appalling

By: ALICE KALISH

ALICE KALISH — Sun, 14 Aug 2022 20:08:39 +0000

TRY TO SPEAK TO SOMEONE IN THE USA about the FEDERAL UNIVERSAL SERVICE CHARGE “LOTS OF LUCK”. WHY THE CHARGE AND NOW THE INCREASE? MY BILL WENT UP TO $9.50 FOR THIS, AND i CAN’T GET A ANSWER. I WILL NOT BE PAYING FOR THIS UNTIL I GET SOME ANSWERS. WE ARE TAXED AND TAXED AND NOW THIS. PLEASE EMAIL ME WITH ANSWERS, AND A PHONE NUMBER TO WHOM I CAN SPEAK TO IN AMERICA.

By: lynnell

lynnell — Fri, 05 Aug 2022 18:52:56 +0000

Good Afternoon
I am trying to see if I can speak to someone that handles the AT&T authorized retail stores, I am sending this complaint in hopes of resolving this issue, We went into the AT&T store 3860 Colon Way, Elizabeth City, NC on July 19, 2022, in regards of obtaining services. We were greeted by a young lady in the office by the name of Akayla G. she goes to tell us about that we could get 700 off the IPhone 13 with the trade in of our old ones, but we must turn the 11’s in once we transfer all our information over to the new devices. Well, we did exactly like we were instructed. Well on day 14, we decided that the services wasn’t going to work, and that the bill we received was very very high higher than any company we been with. So, we go in and explain this and she said well we shipped your old phones off already. My question was why when the grace period wasn’t up. She said I don’t know, so I ask what we need to do for phones, because this is how we run our business, she said she was sorry but didn’t know. She goes to the back, call her manager which we wasn’t provided his name, wouldn’t give us name, wouldn’t give us district manager name nor regional manager. So, we stayed for approx 2-3 hours and walked out with nothing. I was so hurt and disturbed by the treatment. I was given a number to call corporate, but that number given was Direct TV, which couldn’t help me. So I return and was asked how was we gonna get phones that was compatible with the ones that were gone. She shrug her shoulders and said my manager said to call and file a claim to get reimbursement. So my next question was so what happens to the trade in. No answer. The attitudes in there was disgusting. As an employee of a university I have to share this with others so that this will not happen again. After talking with other AT&T offices in the VA, and NC areas and other over the phones, I was Advise that that should have never happened, The phones shouldve never been shipped until the grace period was over. Now in my eyes, this was theft. As a Result of the careless and wreckless acts of the individual in that location, We had to fork out more money to obtain phones and a different carriers. This is selfish act of unkindness.
Even after all of this chaos, I had the run around to get my number port transfer. All I am asking is some form of compensation for our paid for gentle used phones. We wasn’t told the truth. I will be sending a letter to headquarters in hopes that this issue gets resolved quickly.

By: Jeffrey Fichtelberg

Jeffrey Fichtelberg — Thu, 28 Jul 2022 11:03:35 +0000

They have not been able to restore internet service due to a damaged cable for 8 days. That when it failed was to be repaired in 24 hours. They are worthless. I expect drinking coffee and eating donuts at Dunkin donuts is what they think fixes cables

By: Ramon Lopez

Ramon Lopez — Wed, 20 Jul 2022 22:50:48 +0000

We recently ordered an upgrade to fiber optic internet and today they did the install and I’m completely disappointed and upset with the manner on how it was handled and installed. The work done on my home was completely unprofessional and disrespectful to my home and property. Holes were drilled into my home to mount a box next to the old exciting box which was left on a pole next to the new box with wires cut and zip tied to it and they also left the old wires hanging from my home to the pole which sag onto my garage! To add insult to injury I spoke with the follow up tech inspector a Mr,Harris as he left my house and told him I would meet him back at my house so he can inspect the work and he left never to return again! When I call him he declined the calls. I find this extremely disrespectful and unprofessional on every level! You pay these people to do a job in which is not getting done in the correct manner and not being inspected as it should be. I really hope that my issue of getting the old wires, box and holes in my brick fixed and these employees repermanded for not doing the job correctly. And also when I went to take out my trash I found in my garbage can a complete roll of fiber optic cable and a plug of some sort that says AT&T on it! So not only are they not doing their job but also costing you the company money in supplies! If someone can email me back I can send pictures of the work they did and pictures of materials in the trash.