Comments on: Dominos Headquarters

By: Cathy Champion

Cathy Champion — Fri, 14 Apr 2023 22:03:03 +0000

So we just ordered a pizza and it was cold and the sauce tasted sour and the pepperoni tasted funny also we each tried a slice it just tasted odd so I called dominos told them it was bad the kid who answered the phone was rude when my husband ask about a refund he told us no refund it’s not even about the money this was going to be our dinner my husband wanted to go somewhere where else to get pizza but this pizza was so bad I don’t think I’ll ever eat pizza again I’m disappointed in the way this whole thing was handled just hope we don’t get sick we tried to eat a slice it was bad Good luck keeping customer with this kind of rude customer service no wonder there’s never any cars there

By: Cynthia Gredlics

Cynthia Gredlics — Wed, 12 Apr 2023 03:04:50 +0000

Terrible customer service. Delivery was listed as delivered but did not arrive until at least 20 minutes after the email tracker stated it was delivered. Then, Luis, the night time manager insisted I was the reason for the delay in delivery because I was on the phone complaining to him about the delay in the delivery. This happens over and over. Just don’t say my order was delivered if it was NOT. I completely understand if it is busy and it is late, but to be blamed for the delivery driver saying it was delivered if it was NOT…. This is an easy fix. Do not say the pizza has arrived when in fact it is 20 minutes or more away. That is deceitful. And then to tell me I’m causing a delay in the customer that is in the store and call your driver to turn around and pick up the delivery? This is the WORST Customer service. We WILL not support such disrespectful customer service and you have lost a customer. Unbelievable.

By: Gina Kesterson

Gina Kesterson — Thu, 12 Jan 2023 00:02:52 +0000

I have always ordered the same order and we order from our household WEEKLY. Today they decide to charge me $2 extra for my marinara sauce, though I deleted the robust sauce. In other words exchanging the sauces. Even the manager said I should not have to pay additional charges. This is not right. I’m alergic to something in the robust sauce. Please check with Dominos Heath Ohio. We order at the very least once a week and have for more than a year. THIS will discourage us from ordering from Dominos again.

By: Robert Raspi

Robert Raspi — Sun, 25 Dec 2022 02:31:21 +0000

My son ordered 2 pizza’s on line to be picked up at 3870 Lombard st. Balto. Md 21224 , S32.00 when your add said 3 pizza’s $6,99 ea. We tried to cancel due to the cost. The store blacklisted him and the apt. above using the addtess.address.. You need to investigate this !! 443-413-xxxx

By: Patricia Salazar

Patricia Salazar — Tue, 06 Dec 2022 03:23:26 +0000

My complaint is with your store in lake worth texas and spoke with manage Joseph and Connie. My complaint is that pizza order was paid twice by credit card and cash. When delivery driver delivered the pizza he told her the amount and she paid and which I had already paid by credit card too. When I contacted the store he told me the driver thought it was tip and I told him
Come on for the same amount of the pizza? He told me the story didn’t sound right and I told him ate you really serious. I just want the money refunded and to let you know the store handle the situation totally wrong. Who tip the same amount of the order.

By: Jacqueline Roskin

Jacqueline Roskin — Fri, 25 Nov 2022 22:34:21 +0000

The dominos pizza on begernline r Avenue is horrible they delivered my pizza to the wrong address twice and I ordered at 3pm and it is now 5:30 pm and I still have not gotten the pizza I ordered. This is horrible customer service I will never be ordering from dominos again. I am extremely disappointed that you would let one of your franchises be run line this. I should have listened to all of the bad reviews on this franchise that is on yelp. You should be ashamed to have the dominos brand associated with this franchise

By: Benjamim Lemos

Benjamim Lemos — Mon, 17 Oct 2022 12:24:32 +0000

Hello. i placed a pizza order on 09/10/22
the order came 1.5 hours later cold and 1 of 4 pizzas was wrong.
me my wife my daughter and my son all choose their own pizza, we ordered online and my daughter can’t eat onions however her pizza came with onions.
we asked for stuffed crust with cheese and herbs, however the cheese was hrd frim cooling down too much.
i called the shop and Jameson the manager told me short of drivers and was doing multiple drops. i asked him if the food would be hot and he assured me so.
we asked for bbq sauce but they put way too much of it.
we called to ask the order to be collected and replaced with hot pizzas they told us 1 hour wait. we complained to him and he offered us to keep the pizza and that he would give us the money back. so we decided to keep the pizzas because and reheat them also seop with my daughter as she can’t eat onion.
he told us to expect a refund within 5-7 days.
as of 16/10/22 we had not received our money back so we called the shop again, we asked for Jameson but he was not available, we explained to the person that did not want to give us his name ( probably Jameson himself)
after we explained everything he started laughing and said he could send us another order. we said we don’t want another order we wanted what was promised to us so he got arrogant and just hanged up on our faces.
having worked for the late Perfect Pizza now Papa John’s i know that everything on this order was just wrong.

1st. we got the order double the time promised
2nd. all 4 pizzas were stone cold
3rd. my daughters pizza was wrong
4th. we’d have to wait 1 hour more for replacement
5th. 1 driver making more than 2 drops because the later would be cold
6th. money back was promised but not sent
7th. the manager was very arrogant and des missive
and when we said we’d complain to head office he hanged up on us.
this appalling behaviour from 1 of your stores has prompted us to not order from Dominos again until we do get our money back. i expect a swift care to this issue.
if not i will complain to trading standards and at same time go to citizens advice on the situation
we’d like Jameson to have a warning that this kind of customer service is unacceptable and we’d like our money back. many thanks

By: Anonymous

Anonymous — Sun, 02 Oct 2022 19:33:33 +0000

I order pizza from the dominoes located 1044 Clinton Ave
Irvington, NJ 07111
United States
I am very displeased with this place. Everytime I order my order is incorrect and I have to return food several times for them for them to correct it… I just placed an order today order #97 store 4517 and asked for a pan pizza, with wings well done. The pizza was burned and the wings were not well done at all. I called to make a complaint and was told I can not have a new order unless they return all food I am very very very upset and it happens every single time I order. The employees are also very rude and not welcoming at all. This store needs better management because it is very unexceptable how they treat customers and do not follow directions when it comes to food… the quality of food is poor… the pizza was not cut right …. Terrible, terrible, terrible!!!

By: Kimberly Peterson

Kimberly Peterson — Sun, 02 Oct 2022 12:34:02 +0000

Your commercial about the high gas prices is no longer accurate! You should scrap it! Its bad enough seeing commercials from politicians that are full of lies run a new one that is accurate !

By: Melissa

Melissa — Sun, 18 Sep 2022 22:28:42 +0000

How do you guys still own a store in tomsriver. On rt 9. Have you looked at the Yelp reviews cause they are all accurate. It’s amazes me that cause your a corporation that it’s cool for you to let this proceed. I will never ever order from you cause of your straight bullshit an lack of communication , an trust, plus straight up we don’t have people. Maybe cause your pay is low an your outlook in this community is bad. Get your heads of the corporate world out of your asses.