Comments on: Lowe’s Headquarters

By: Rob in North Houston.

Rob in North Houston. — Tue, 20 Jun 2023 00:33:51 +0000

The Lowes delivery phone number is a scam and a joke. I call the number to resolve the issue that my generator delivered today got a forklift ran through the box and damaged the unit. My local store told me to call the “lowes delivery” number, and no matter which option you choose, IT HANGS UP!!! Total BS. I’ve spent a thousand+ dollars for a damaged unit and everyone keeps passing the buck down a rabbit hole with a dead end. I’m switching to a Home Depot. Lowes is garbage.

By: Susie Strong

Susie Strong — Sun, 18 Jun 2023 17:27:04 +0000

Water running full blast in women’s restroom. Can’t shut off. Been that way since January. NOBODY CARES! Work order sent to corporate ages ago. Idiots. We’re in a drought. Turning into the state.

By: Timothy

Timothy — Sat, 10 Jun 2023 20:36:25 +0000

I have a complaint about the assistant store manager, Luther, from the Silverthorne Colorado branch. It’s 2:30 in the afternoon and I was asked to leave the store after Luther escalated a benign question into an altercation. Now I am unable to complete the job I’m currently working on and thats $50 an hour, that’s gonna add up fast. I need somebody to call me back immediately at 970-409-xxxx. The way I was just treated is unbelievable. I will be holding lowes accountable for every dollar I am missing out on because of this

By: Chris Nguyen

Chris Nguyen — Thu, 08 Jun 2023 20:17:38 +0000

I have a picture proving that a gas grill was $154 when I seen the associate from the store, I was made fun of laugh that and also belittled and showing that it wasn’t 154 it was 1549. Then I spoke to a manager named Jennifer, which never called you back she had sent associate assistant manager a bill out and he also belittled and humiliated me more or less and said you will never get that grill for $154. I have pictures proving and showing that it’s accurate. I don’t understand why this can’t be done. I had also show the associate on the day that I was there and he went to another guy and both of those guys in your Lowes store at Brooklyn had said you’re never gonna get it for that never so keep wishing so what can be done. Thank you

By: ANNE BENZACAR

ANNE BENZACAR — Tue, 06 Jun 2023 20:17:44 +0000

I was at Lowe’s in the BOCA, Florida store on Rte 441 my dad is 95 years old he used the motor car and left his cane in the cart. I had shortly called the store and spoke to a girl at the customer service center she said she had the cane and I told her I would be back in the afternoon to get it and I called at 1:15 and I returned back to the store at about 3:50 where the girl at customer service said she threw it out. I am totally annoyed and this is not a way to treat a loyal customer. The cane was worth close to $40 but it was something my dad needed and they threw it out. The girl took my name and she said she would hold on to it. I think someone should do something about it thank you. Anne Benzacar (201)805 xxxx

By: Peyton Smith

Peyton Smith — Thu, 01 Jun 2023 00:38:57 +0000

As I was walking up to the register to purchase my plants, there was a lady being rung up in front of me. There was no one but me and her. After the sales associate gave her her receipt, the male employee said to me “We are closing the register”. There’s no sign to alert me. It’s just me and her in line. This would have been better received if I wasn’t the only one left in line waiting. You have to see how this action appeared to me. As I went inside to pay for my purchase, both he and the female associate who let the lady out the gate who was in line in front of me …both seen me standing inside waiting. Now the male associate said, “I’m headed out” as he was walking up the aisle. They both asked me if they could help me and I told them both I was waiting on Jackie the manager. Well the male employee who was “heading out” never left. He came from the back and then He stayed at the service desk.
Here’s the thing. Get a standing sign that lets customers know that after said person, any other purchases have to be made inside. Don’t wait until the lady in front of me is finishing getting rung up, I’m the only one left in line, and then you decide “we are closing the register now”. As much money as my family has spent buying our appliances from here… this was very very distasteful and horrible customer service.

By: Michael Mielnicki

Michael Mielnicki — Wed, 31 May 2023 22:57:36 +0000

I’m in disbelief that a store of this magnitude has treated my wife and I like they have. Every time I have Called and asked to speak to a manager I get some young kid who could give a shit about my issue. Fuck Loews I’ll never return and they lost out on 2k which I know it’s nothing to them.

By: Ronnie Wimberley

Ronnie Wimberley — Wed, 31 May 2023 20:26:08 +0000

I have purchased $10,000 in cabinets, $$5,000 in appliances and $5,000 for countertops. I have had the cabinets and appliances installed BUT CANNOT EVEN GET A PHONE CALL FROM THE RAPID CITY STORE on an install date on countertops!!!!!!! I am SO DISAPPOINTED!!!! I paid for the countertops in March! I was told they would be installed in May….today is May 31! PLEASE HELP ! Please call meat 720-891-5505!!

By: Joseph Cooper

Joseph Cooper — Tue, 30 May 2023 21:50:52 +0000

qI am questioning your policy of 48 hr for discover card purchases where you have 30 days for Lowes cards.

Its discriminatory

By: Dennis Mitchell

Dennis Mitchell — Sun, 28 May 2023 22:33:15 +0000

The Lowe’s store in Kingwood Texas must be the worst run store I’ve ever been in today. I went there to buy fence pickets and look for a cart. There was no carts available. I finally found one out in the parking lot brought it back in. I went up and down every aisle in the wood department and there were no pickets so I asked somebody they told me they were outside on either side of the front door. I went out there in every rack. A pickets had a pallet of CMU block on it, every picket for the first I don’t know 1 foot layer was warped and are damaged. Needless to say I left the cart there left the pickets there and will go to Home Depot to buy what I need. This is not the first run in at the store, about three toilets, spent 80o plus got them home had somebody installing them one of them had a cracked lid. I brought it back to the same register that I purchased it from. I had a hard time getting it out of the truck, putting it on a dolly and it was a very heavy product, trying to push it up to the register. When I got there this gentleman told me he would help me. There was a lady standing next to him that said no he will not help you. You have to take that to Returns at the other end I couldn’t hardly push the thing to go down there and then I had to wait till somebody come up to help me load it on the card a new one and then loaded in the back of my truck I find this very disturbing that where I checked out they can’t take my return regardless, the people are rude and disrespectful.