Comments on: Southwest Airlines Headquarters

By: John S erickson

John S erickson — Mon, 22 Aug 2022 15:47:30 +0000

hello, I flew out of san jose yesterday on flight 1910 at 5 pm to vegas. When I got home I found 2 pieces of our luggage had been ramsacked and several items are missing. Im not looking for a reimbursement just want you to know…

By: Lloyd Arnold II

Lloyd Arnold II — Fri, 24 Jun 2022 20:50:19 +0000

Well finally made it to moms in Arkansas. Here comes the rant lol. So I flew Southwest airlines because they give you 2 stow away bags and a carryon for free. I leave out of Manchester New Hampshire 2 plus hours from our house. I landed in Chicago and was stuck on the tarmac for over an hour before we could even get to a terminal. Not a problem. I get that happens and y’all get congested. So we finally get unloaded, I didn’t miss my connection thank goodness, or so I thought. Now here is the bad part. They put us on our second plane. We are sitting there for about 30 minutes before the Capt. comes out of the cockpit and says, ” We hate being late as much as y’all do, but if you look out the right windows, noone is putting y’all’s luggage on board. They don’t have enough loading conveyor belts. So we are just waiting on y’all’s luggage and we will be on our way. Sorry for the delay.” We waited 2 hour’s for them to load the luggage. I’m a smoker, I hadn’t had one in quite some time. Not happy. ” I know!! Quite lol “We finally get in the air and on our way. An hour later we land in Memphis Tennessee. Also over 2 hours from my mom’s. Waiting at the baggage claim everyone getting their thing and going on their marry little ways. The conveyor belt stops and there are 4 of us like um. So we go and talk to the customer service people. Oh y’all’s bags are in Chicago still. What the. Y’all have us sitting there 2 hour’s waiting to pack luggage and y’all don’t get it all. It will be here later today and y’all can come and get them. I can do what?? No y’all ship my stuff to Little Rock. Well for everyone involved getting me to the farthest airports from my starting and finishing locations and taking 5 stupid hours out of their lives that they will never get back. I am sooo sorry. Needless to say. I will be flying Delta and paying for the bags going home.

By: Roy Dale Davis

Roy Dale Davis — Wed, 25 May 2022 16:34:59 +0000

I called the switch my flight well in advance. I’m trying to ship my truck from California to Hawaii and there was an issue with the port. Southwest will not only charged me to change the flight, but I spoke with two different Representatives with an hour in between each one, and one gave me a price change of a little more than $100 in the other one gave me a price change of over $300. A price changes that drastically for an existing customer with an existing flight buy $200??? And the representative I spoke with this morning have been oh, I’ll just say less than helpful. Unbelievable I will never use Southwest again! I spoke with the representative from Southwest three days ago and he was the most kind and polite person I spoken without Southwest. But one out of three reps being good? Not good enough to keep flying with Southwest. Two out of three reps are crap.

By: Frances Pulis

Frances Pulis — Tue, 17 May 2022 18:36:30 +0000

I have been trying to get my credits from Southwest Airlines which have disappeared from my account. I have written to them but they are giving me a $150.00 credit instead of my$341.92 plus a 200.00 credit for cancelling my flight. I was contacted by Brett Larson who compleley ingnored the credits that are due to me.I want the credits that are due to me.

By: Anonymous

Anonymous — Thu, 12 May 2022 13:24:10 +0000

Southwest doesn’t care about their customers. They know this and they don’t care

By: Clara L Johnson

Clara L Johnson — Wed, 04 May 2022 23:55:11 +0000

I received 2voucher from SW issued 7/28/21. 9182470172262681 code 3241 expires 7/27/22. 2nd voucher 9182470170863019 issued 7/8/21. Code 5907 Expires 7/7/22. One rep told me call before expires ask for a 6months extension. These are for 75.00 each I called 5/4/22 the gentleman said it will be a 100.00 charge to do the extension. No one ever told me about the 100.00 for the extension. I am trying to use the voucher for august 8-12-22 so I will you all please consider my extension on the vouchers since I wasn’t told about the fee I would have need use them but was told different information account 28157xxxx Clara L Johnson. 662-435-1959. claratuckerjoxxxxx @yahoo.com

By: Maia Marceaux

Maia Marceaux — Thu, 28 Apr 2022 21:08:39 +0000

Credit never received

By: John H

John H — Mon, 25 Apr 2022 22:22:46 +0000

On Hold for Group Travel 3 hours 26 min. Problem still not resolved. SWA website says fast and friendly? Wrong! I have a screenshot documenting time. Terrible.

By: Linda Casale

Linda Casale — Fri, 22 Apr 2022 00:23:20 +0000

Case 43795361- I need to SPEAK to someone not get vouchers for being put on standby for flights we paid for, being threatened by Cust Service agent in Philadelphia and ruining my childrens First Day at Disney bc we were put on another flight through Chicago got into Orlando at 8pm instead of 9am and was told to get to airport at 3:30 for a 7am flight since we were put on STANDBY!!! Forced to pay for another night at Disney. No one listened to what happened to us. 5 hours on the phone with Southwest only to go to airport on no sleep. This was the WORST experience we’ve ever had!!!

By: Leroy Beatty jr

Leroy Beatty jr — Wed, 30 Mar 2022 14:19:23 +0000

I was coming from Phoenix to Pittsburgh on 3/22/22. The lady on the inside check my bag never gave me a claim check receipt. I was on flight 614. I got Pittsburgh and my bag wasn’t there. I had alot of one of akind thinks in that bag.. this is the 8th day. I am getting very frustrated. I keep calling the airports. They keep saying they sent the complaint to you. The guy said that yall was going to contact me yesterday. We’ll no one called. Yall got my life on hold. My phone number at home is 412 871 xxxx,my cell number is 412 708 xxxx. . Cause nobody is letting me know anything. I sent them a picture of my bag. It has a Ford sticker on it. I hope I don’t have to get legal counsel. But I got to know something. Thank u. Please call me.