Comments on: Sprint Customer Service Phone Number

By: ben harris

ben harris — Mon, 28 Oct 2019 17:24:26 +0000

In reply to James K. Ream, Sr.. I paid my current, no balance cell twice for the month,October 2019. 1st personal check, a few days later text received that my bill was due. To avoid interruption in service, I used my credit card for payment. The following weekend, an on line bank check revealed the personal check had been processed. A call to sprint requesting my visa be credited. No problem. Next day, text received stating a balance of $0.04 (yes 4 cents), contacted Sprint, the customer service rep. laughed and credit my account 40 cents. Today October 28, 2019, text received that my account is past due $67.77. Several calls to Sprint was totally dissatisfying, each time I requested to speak with a supervisor, I was placed on hold for approximately 15 to 25 mns ; " how am I past due, when 2 payments were made in the same month, 1 credited back to my visa " Not able t speak with a supervisor. SAD

By: Pastor Xal

Pastor Xal — Thu, 21 Jun 2018 17:09:18 +0000

In reply to JOSEPH PENSICK.

That is extremely distressing to read. I’m sorry for the lack of compassion Sprint employees showed you. My wife and i are also disabled and have experienced the same type of treatment from Sprint corporate employees AND the so called “NON affiliated” Sprint stores. I don’t understand how a SPRINT store can access and add lines (without account holders permission) yet are unable to adjust billing errors or accept returns.
Although your experience occurred in 2017, it’s only gotten worse in 2018. We have been explaining and re explaining our excessive (over $2000) bills to numerous “supervisors” only to discover previous bills that were available online have been altered. It’s good that we downloaded & kept copies of these altered invoices.
My question is, who has oversight for phone companies? Trump & cronies are dismantling free internet to suit investors, not to open the doors for a free market competition. Wake up people before it’s too late!

By: Renee Hunter

Renee Hunter — Wed, 20 Jun 2018 17:44:15 +0000

In reply to James K. Ream, Sr.. I WISH I HAD READ ALL THESE COMPLAINTS. I WOULD NOT BE IN THE NIGHTMARE I AM IN NOW. I WAS WITH VERIZON OVER 20 YEARS AND SWITCHING WAS MY BIGGEST MISTAKE.

By: James K. Ream, Sr.

James K. Ream, Sr. — Wed, 14 Feb 2018 20:39:10 +0000

I would encourage anyone considering Sprint to think long and hard before committing to them. I was a long term customer with Sprint actually joining them when they bought out Nextel. I was somewhat pleased with their service up until my last contract ran out and I purchased two phones and a two number plan at my local mall’s Sprint store. I told the salesman what I wanted and how much I was willing to pay for the service. Between him jumping around to different customers at the same time he was dealing with me, he claimed that he wrote me up a plan that was just what I was looking for. When I questioned why it was considerably higher in cost, his response was that the first months bill will always be about twice as high than the normal monthly cost and that by the second month, the cost he promised me and that I agreed to would be reflected on that bill and continue from there. When I got the second bill however, it was slightly lower but considerably higher than what I agreed to.
I immediately went back to the store to talk to the manager. He called someone who told him that there was a mistake and that my bill would be fixed the next month. When I received the bill, a few dollars came off but it was still over $100 more per month than what I agreed to. I went back to the store and again talked to the manager who again called someone. This time they tried to blame it on the taxes and add on fees. I explained that I made clear to the salesman that I didn’t want to pay anymore than $150 per month total including taxes and fees telling him that’s the maximum my budget allows me to afford for cell phones. He assured me that it wouldn’t be over a total cost of $150 for everything. He lied.
My bill was running over $250 a month and I called Sprint and said I couldn’t afford it and wanted to cancel. They refused and said I agreed on the $250 per month payment when I signed the paperwork so I’m obligated.
I guess you could call what the salesman for Sprint did was bait and switch.
I stopped using the phones and didn’t hear anymore about it for a few years. During that time I received a letter from a collection agency stating I owed over $1100. I ignored it and forgot about it.
I’ve been working to purchase a home and my initial credit score was OK with no mention of Sprint, which I had forgotten about the experience from three years before. When they ran the last credit report, up popped Sprint. That dramatically dropped my credit score. My girlfriend, who was on the Sprint plan with me, called the credit agency to see what could be done. They said they would accept $550 and consider it paid in full. She asked if it would be removed from my credit report. The person from the credit agency asked her if she would be paying it that day. When she said we would, he said the way it works is, once the payment is made, it takes 30-45 days for the credit bureau to post the payment and show a zero balance and other nonsense, leaving her with the impression that it would be removed, however never actually saying that directly. He said he would send us a letter in the mean time to show that it was paid.
When I received the letter, it stated that this will show on my credit report as a $0 balance and remain there for seven years. He totally misled my girlfriend. I immediately called the credit agency and the guy that misled my girlfriend happened to answer. We discussed the call he had with my girlfriend and implied that he didn’t tell her the things she was claiming and he has the tapes to prove it. I said I wanted to hear the tapes which he refused to play for me. I asked to talk to a supervisor. After a lengthy wait on hold, a woman came on claiming she was a supervisor. She claimed she listened to the tape and what the guy that talked to my girlfriend told me was true. I again said I wanted to listen to the tape. She said, “let me get a supervisor.” I said I thought you were a supervisor. She didn’t respond. Again after a long wait on hold I was disconnected. I called back and when they answered they called me by name before I had a chance to say a word. The woman said she had a supervisor and a guy comes on named Mr Brown. When I start explaining, I said Curtis told my girlfriend, and he interrupted me and told me he is Curtis, Curtis Crown. I said I thought you were supposed to be a supervisor yet when we talked before you failed to mention that and he talked like he had some other title. I said I want to talk to a supervisor. He put me on hold and I waited a long time again until a Mr Martin came to the phone claiming he was a supervisor.
He told me he had listened to the tape and my girlfriend was wrong and Curtis was right on how they remembered the conversation. I said that’s fine, but I would still like to hear the tapped conversation. He also told me that my girlfriend never asked if this would be removed from the credit report. Reluctantly he played the tape. You could her my girlfriend and Curtis discussing terms and than she asks,”will this be removed from Jim’s credit report.” Suddenly you can’t hear Curtis’ voice anymore. You can only hear my girlfriends responses. Mr Martin comes back on than and tries to imply that he was right. I said she asked clear as day whether it would be taken off my credit report and you couldn’t hear Curtis’ responses anymore. How convenient. He replayed it again and you could faintly hear Curtis ask if she was paying it that day and than he tells her that it will take it 30-45 days but never once says no it won’t be removed from the credit report. When I mentioned this to Martin, he said, but he never said it would. I said no, but he implied that it would but he disagreed.
He than told me that the collection agency has nothing to do with the removal of an item from a credit report. I told him that I know that is not true. He said the credit bureaus decide that. I said the credit agency that places the item on the report is the only one that can remove it. It claimed I was wrong. Today I spoke to an agent from Equifax who agreed with me.
I asked to speak to someone above Mr. Martin and he claimed that he is the top person. I asked him what his title is and he said, “Project Manager For Sprint.” This collection agency is run by Sprint. I said I want to file a complaint and he said he didn’t care because their right. I asked who does oversight for them and he laughed and said maybe the better business bureau.

In closing, I spent over 15 years with this company. I stuck with them when there service wasn’t that great with a lot of dead spots and dropped calls. I recommended them to a lot of other people over the years. And this is how they treat their long time customers. If you are considering cell phones, I would highly recommend that you go ANYWHERE ELSE RATHER THAN SPRINT. I intend to tell everyone I know about Sprint and it’s lying salespeople and unethical business practices in person, through social media or any other medium. Stay away from Sprint.
I will update if anything changes.

By: steven

steven — Fri, 27 Oct 2017 14:09:01 +0000

sprint is the ultimate rip off company next att next Mobil next version hmmmm it pays to be a government psi they are all now lawless

By: steven

steven — Fri, 27 Oct 2017 14:06:07 +0000

sprint is the equal to the devil, hopefully my death karma spells work. I cant believe our corrupted government even allows this kind of business to operate but sprint being one of its top spies will eventually eat the same its provided all the people they have continually ripped off there evil day is right around the corner. I’ve been told its death karma not good at all and I feel for all the little trolls it employs.

By: JOSEPH PENSICK

JOSEPH PENSICK — Mon, 11 Sep 2017 00:54:44 +0000

I have been a customer with sprint for 4 years with 6 lines and I have never been treated like this in my life!
I went to 2729 s 140 st in Omaha Ne and I was talking to a person and telling him how I have been treated with Sprint which is terrible. That person was trying to help me out. He was understanding of my problem, i may have been loud because I have a tumor in my ear and can’t tell how loud I am speaking. You have a Manager on duty by the name of Donnie and he would not give me his card or last name. But he was yelling at me that I could understand with my bad ear. He told me to lower my voice or he was going to kick me out of the store. With in seconds he was kicking me out of the store. He went the the front door and held it open for me to leave. I have never been embarrassed in my life like this. I am 72 years of age. I guess this is the way you treat a Veteran of the USA ARMY WHO SERVED IN THE VIETNAM YEARS. Don’t have to think twice about this because I will be talking to channel 7 if I don’t hear from you in the next few days.

By: Rhonda

Rhonda — Sat, 25 Feb 2017 16:31:25 +0000

To Kim with customer service Thanks you. I don’t know if I will get the refund I am due. But at least you actually stayed with me and kept me informed. “Jessica”,and the 2nd rep I spoke with who hung up on me or kept me online without speaking to me at all for 25 minutes. You are the reason for people being angry with off shore employees. You did nothing to help make things better. And last to SPRINT Management and CEO. YOU HAVE A LOUSY. Way if treating. As 12 YEAR customer.

By: Laura Glaude

Laura Glaude — Thu, 02 Feb 2017 20:38:12 +0000

I’m so fed up with these Sprint people. Long wait times for support and more. I advice everyone to think twice before choosing Sprint.

By: Nathaniel Singletary

Nathaniel Singletary — Mon, 26 Dec 2016 16:29:19 +0000

I can’t believe the poor service I have received from Sprint over the last six months! So, my wife and I changed service to Sprint because of a promotion – Buy one get one free. Since the start of the service, we have been double billed. We have to call in every month to get our bill “corrected” and we are promised “we have the bill corrected now and it will be right next month.” To no avail, each month we have to spend countless hours being transferred from department to department, supervisor after supervisor but still no success. I wish I NEVER switched to Sprint!!! And,there has been no one to finally correct the problem. My wife is on the phone now, the day after Christmas when we should be spending time with our family that came in town, trying to maneuver through the pile of crap they call customer service. Their system is set up so you can only talk to people a few levels up. If Sprint stood behind their product, they would make it possible for customers to contact higher level management with their issues when they go unresolved. Buyer Beware with Sprint!!!