Comments on: T-Mobile Customer Service Phone Number

By: stephanie

stephanie — Thu, 18 Aug 2022 23:39:56 +0000

I have billing issues that I’ve been trying to get taken care of for the last 6 months. I was told that I had to contact UPS to get the information on my alleged lost phone and now that I have that information no one will take it so I can get my proper credit.

By: Dana

Dana — Sun, 05 Jun 2022 03:29:52 +0000

I chose to pay my bill through online banking bill pay and the app and website is terrible. It doesn’t process the payment when my bank says it’s paid on time. I’ve had this plan going on three months and asked from the start to please change my due date from the 3rd to the 6th and then instead of doing that this support member put a payment arrangement on my bill instead which I did not ask for since I can prove my payment was made on time. Yet again this system doesn’t process after taking my money, one person claimed to have resolved the problem. However this is a requiring problem. I don’t feel comfortable with auto pay or having my information there to be vulnerable to the now larger threats of identity theft. No companies can claim to to be able to keep info safe. I mean t mobile can’t even get a good working system that processes online bill pay through banking, so if it’s so hard for so called “experts” to get things corrected, then maybe you should hire better techs that can design a working system that will process payments that were not late. The person who added a payment arrangement should be fired. He certainly isn’t no expert. I have to be blunt because trying to get these people to understand is a hassle. I don’t want to have to prove that the money was taken out of my bank every month. There needs to be a way to update the app and or website to where it can process on-time payments as to not keep showing that it is still due.

By: Shauna Campagna

Shauna Campagna — Thu, 19 Aug 2021 05:49:24 +0000

Signed up for you magenta program w 2 lines and a hot spot but have not got my services but am paying bout $200 for the last 2 months.

By: John Smith

John Smith — Sun, 08 Jul 2018 19:40:01 +0000

I have a prepay T-Mobil account. I don’t need a lot of bells and whistles with a phone. Just need to make and receive calls.I am on Social Security Disability as my sole income. My account was great. I had it set up that rather than buy a phone card every month, I could just have them withdraw the money from my bank account every month and everything was squared away. Until, they decided that they could no longer do that. They would bill every 30 days, so they would pull from my bank every 30 days. I was fortune enough to have talked with someone last year who understood and put me back onto being charged once a month. They have now decided again that they cannot do that and I will be billed every 30 days. So I will be charged twice every month from my bank account, with a very limited income. I don’t want to, but Instead I think I will go back to buying a phone card once a month. I simply cannot afford to be billed twice a month.

By: Thomas R. Owskey

Thomas R. Owskey — Sun, 06 May 2018 19:25:35 +0000

I have seen some of your newer television ads about you want to hire 10,000 military and veterans. I would like to know one as being a veteran and having worked in the telecommunications industry for several years why when I send in my resume I do not get contacted for an interview. If you would like a copy of my resume please request at below email address.

By: Laura B

Laura B — Tue, 03 Apr 2018 12:37:15 +0000

Moving to T-Mobile has been a complete and utter nightmare!! Our bill has skyrocketed, we have been repeatedly lied to, and we can’t even get out of their supposed “no contract” plan because it will cost us almost $1000 to leave! So every month I have to call and argue with them over our bill. Every month I hear the same text book apologies and you won’t have to call again ma’am, only to have to go through it all again the next month. Basically my bill each month varies depending on whom I speak with! It has been as high as $238 and as low as $151, mind you…nothing changes…same phone service phones etc. I ask for a manager and get put on hold or hung up on forever. I highly do NOT recommend!! So done with them!!!

By: Ami

Ami — Wed, 14 Feb 2018 05:32:34 +0000

I stayed for 2 hours and 15 minutes on the telephone with T-Mobile customer service , talked to 8 people including 2 supervisors just to know what was the problem with the auto payment. I set up this auto pay several years ago. Today T-Mobile employee hang the telephone on me after taking my information to correct this problem. I had requested a confirmation number for the payment. Horrible service . People rude and not professional. I had not the problem solved.

By: Cindy

Cindy — Fri, 28 Jul 2017 04:11:02 +0000

Went to Costco to get the black Friday deal and never got life the deal it was 250 for each line you opened every open. three lines never received theirs. nothing but liars

By: ganesh

ganesh — Tue, 07 Mar 2017 10:22:29 +0000

i have bought my iphone 7 32gb in u.s portarthur..i have paid the money for unlocked mobile only.. unfortunately, that shop guy gave locked phone.. then i came india, when i insert my sim it shows sim not supported after that i have visit one apple service centre.. he said its about carrier lock mobile.. please suggest me how to unlock that mobile.. its T-mobile carrier lock only..

By: Courtney Smith

Courtney Smith — Sat, 04 Mar 2017 02:49:54 +0000

I’m not a happy customer. Customer service was really rude didn’t want help with what was going on i had a payment arrangement but because I just started a new job I couldn’t pay to following week.well the rep basically said oh well hung up