On Sunday July 17, 2022. My wife and I had the worst experience at Target Macedonia, OH. We were profiled while shopping at Target Store in Macedonia. My wife and I was celebrating our wedding anniversary and decided to pick up a few things from the store on our way home. While in the store we pick up several different things for ourselves and our grand kids. We went to go get into the checkout line and there was a couple in front of us checking out. As we preceded to wait for them to check we noticed they were having a transaction problem. We continued to wait in line until it was our time to checkout. We were greeted by cashier Nathan who was very professional and friendly. Nathan began to ask us how we were doing and converse with us as he began to check us out.
After Nathan bagged a few of our items into the bags sitting in the bag holder a employee with a security shirt came up and began to look into our bags that were still on the bag holders with our items in them. The cashier asked him did he do something wrong? The security employee told him no. I asked what he was doing and he stated he was helping pack the bags and put them in the cart. I told the security employee we did not need any help with bagging our items or putting them in our cart. We did not have a lot of items that would call for assistance. The couple that was in front us had multiple items including some large items and no one not even the security employee came to assist with their transaction. At this point we realized that we were just profiled. My wife and I both have 25 years of retail experience in processes, procedures and observations. This was the worst customer service we have experience. Our cashier Nathan realized we were upset and was very helpful in letting us know we could call and speak with the manager in the morning. He notice a supervisor walking by and ask her for assistance. While talking to her the security employee came back over to our register. The cashier asked the security employee why did he come over to his register to help pack bags. At this point this was confirmation that this was not Target’s normal process for normal checkout as the security employee stated he does on a regular bases. The security employee stated they do this all the time and would show us the tapes of various times he does this. We have never experienced any form of this type of unacceptable practice while checking out at any of your competitors or other retail stores. The optics of us standing at the register checking out our items as African – Americans and the abrupt decision of your security person to walk up and look through our bags that were still on the bag holder and begin to transfer our bags which only had a few items was an a embarrassment to us as we felt profiled. In spite of this horrible experience we still purchased the items we picked up which was roughly $90.00 purchase. This was not the way we were expecting to end our wedding anniversary day discussing the horrible shopping experience at Target.

My contact number is 330-475-xxxx