Comments on: Verizon Headquarters

By: Vonda Jackson

Vonda Jackson — Tue, 18 Oct 2022 18:46:11 +0000

Verizon is a hot mess. I returned a phone on October 3 2022. I was told that my refund was sent I used 2 different cards when I purchased the phone online on September 24, 2022. then I went in the store on October 1,2022 to exchange the phone . The zflip was blacking out . I returned the phone on October 3,2022. Today is October 18, 2022 I still haven't received my money. Yall didn't give me a receipt or no paper showing I returned it. Customer Service is garbage. I so upset just give me my money. Now their having me to call my banking institution to dispute something I shouldn't have to do. if they sent it I would have it . in the store and exchanged ph

By: Theresa Buchanan

Theresa Buchanan — Thu, 15 Sep 2022 01:55:31 +0000

I have been with Verizon less than a year . I’ve had all kind of trouble it goes down to less than 50 battery at lunch it turns completely black can’t see anything and it gets real hot I have talked to over four or five technical support it’s been reset over two or three times and the second guy said they just need to give you a new phone they’ve all been refurbished I don’t know what’s going to happen next they’re supposed to be sending me another refurbished getting old I’m so sick of this I can’t get nobody to do anything the right way I tried talking to him tonight nobody gave me an honest answer they keep cutting off on me I’m sick of it I could get it done lawyer. they used to be good company was with him 23 years I don’t know what happened to him but they’re not anymore.

By: Patricia

Patricia — Sat, 27 Aug 2022 16:23:16 +0000

Verizon as well as every other business is here by the U.S.A. defacto, defunct shadow Government. I have a universal, Indigenous Aboriginal right to say this because Amourainka is our original land. In accordance with;
UN- Resolution 1514(XV): Declaration on the granting of independence to Colonial Countries and the peoples. General Assembly (15) session (1960).

UN Declaration on the Rights of Indigenous Peoples.
Article (s): XXV, XXVI (1-3). General Assembly (9-13-2007)

American Declaration on the Rights of Indigenous Peoples.
General Assembly (46th session), (615-2016.

The Duress Droctine.

So my question is with the land of Amourainka (North America) being Tribual land(s), how can forgein entities(ALL BUSINESSES) do business when Rights were NEVER GIVEN .
They were forcefully taken. Still are being taken to this very day. We are not “BLACK, COLOREDS, or any of the other social engineering labels that was placed on my people for stealing of the land/wealth of the land and the whole world being rapped by the same treasonous Motherfuckers. My people, the Indigeous Peoples of the world are tired of the fake SHITS!
OH YEAH I AM A VERZION CUSTOM. FREE BILLS FOR ALL THE INDIGEOUS PEOPLES
So why are you pushing fake bills that don’t exist, then have them paid by fake monopoly notes that you want us to call money. All organtic basic needs from the land are free to the
Indigenous Peoples of the land.
Why are we still paying fake no existence bills/VERSION

By: Scott West-Roberts

Scott West-Roberts — Fri, 26 Aug 2022 17:33:58 +0000

we have a terminal cancer patient whom we have granted his wish to attend the Formula1 race in Spa Belgium. We ordered the international plan for his escort’s phone for the trip. Upon arrival in Belgium it was discovered that the international plan did not provide data service – and in fact crippled any data service to the phone because of a provisioning problem. Since they are using that phone for navigation, airline, meals and lodging apps, their ability to do almost anything is problematic. I have spent over 22 hours trying to restore service to this phone thru the various support modes Verizon offers, to no avail – Chat feature (since there is no phone access until 8 am), and phone with Customer service and Tech Support for the last 3 hours and 50 minutes. Not one step that any individual or group at Verizon has undertaken to resolve this issue has had a positive outcome – not one. Service is still not restored and I am waiting for a call back (again) as to when or why not service will be restored. I was told someone would call me within a half hour, that was an hour and a half ago….. good to be consistent! Apparently the provisioning system is not only able to not provision the service that was requested, but has crippled the phones ability to communicate data at all. I have been unable to contact anyone that would discuss with me a potential mitigation to the problems this presents for us and our guest. Seldom do businesses come to opportunities to rise to a challenge and help those in need – even if it is that business who created the need – and do the right thing. Not only has Verizon missed this opportunity here – I was told that the Supervisor that could assist was “too busy” with another customer to even speak with me. A big missed opportunity for a big save. In the interest of our guests fragile health I now have no other choice than to pay a contractor to obtain a cell phone from a European MNO, drive it two hours from Brussels and rescue our guest and escort at significant inconvenience, cost and delay. This is the most ignominious experience that I have had – to date – with any major corporation and I am ashamed to be associated – even as a customer – with Verizon. Negatively impacting your customer through incompetence is bad, leaving the customer to clean up the damage is much worse than bad. I have to go talk with the TV station doing the documentary about the trip now – what should I say?

By: Teressa Butler

Teressa Butler — Tue, 16 Aug 2022 17:52:03 +0000

The passage is a virtual chat with Verizon representative August 11, 2022 (one hour). Since December 2021, my conversations with Verizon representatives has been so difficult to the point that the calls and now chat ends with me frustrated, stressed and anxiety attacks.
********************************************
I’m your Verizon Assistant, here to help with all things Verizon. I will guide you to the best possible resolution path.
Please note that we may monitor or retain this chat.
Are you here because your bill is $140.83 higher than last month?
• Yes, Get Billing Help
• Help with something else
This account has had so many obstacles starying November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
I can definitely help with that. First, I want to let you know that some discounts and credits take up to a month to show up on your account. But I will take a look to make sure we’re on track for anything you’re owed.
Discount Details
2029934602
+
2026213087
+
Does this look right to you?
Yes, Thanks
Great! Is there some thing else I can help you with?
You have not done anything
Here’s some topics you may be looking for :
• I need help troubleshooting.
• I am getting the required details
• Trouble with verizon signal
• I have not got answers to my question
• I want to reset my account password to login to my account.
• None of these.
I am seeking assistance in lowerinf this ridculous amount do to Verizon.
OK, I found managing Add-ons as a way to lower your bill. Would you like to check it out?
Is there a live person available?
Let me connect you with a live chat rep.
We received your message and we’ll connect you with the next available agent.
Please do not share any sensitive information (e.g. credit card, account pin, SSN.) during this chat session beyond what is required for authentication. If we need to authenticate you, we’ll send you a secure link, text you a one-time passcode, or provide a way to sign in with your online password.
Please keep in mind in order to hold your place in the agent queue you will need to keep this chat window active otherwise your session could be ended
This account has had so many obstacles starying November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
Verizon Agent
Hi, this is Jacob good morning. I’ll be happy to assist you with your concern. Who do I have the pleasure to chat with?
The 1000.00 credit promised by Victa store could not be honored because the account is locked by Corporate. Verizon sent $463 credit to me via PayPal. Why?
Verizon Agent
Can you tell me more about this credit?
I can provide copious notes with timeline of the horrible experience encountered since November 2021. A customer since 2001 myself was truly tossed around and given oh well that is how it is. Some new norm representatives are unethical
Verizon Agent
We are taking every comment as a great suggestion to help us improve our current process and services. I need to clarify what is the credit for and you’ve mentioned it’s started last November it’s been almost 3rd quarter after the issue
Verizon Agent
This will allow us to provide you with accurate information about your account and services.
The credit was for the Pro Max 12. The Victa store in Capital Heights, Md rep., offered 1000.00 mfor it and still would have honored it. Frances said whe would reach out to Jerell who is now St. Charles store Mgr and confirm my credit.
She never did and I was forced to pay the amount after my service was turned off. My service has been turned off three times a day after it is due or one day after speaking to a rep. I no longer want to talk to anyone.
Verizon Agent
Sorry I didn’t catch up the credit can you tell me what kind of credit it is for so we can have an idea for it. Can you tell me what offer a 1000 credit we referring with please
The Holiday 2021 Apple Products
My account should have alot of irroneous and unprecedented information
June 27, 2022, I spoke with Frances and asked for an audit through this service and customer service with no response.
Verizon Agent
Sorry we don’t have any promotion for $1000 credit can you clarify the promotion again?
The Promotion was November 2021. Victa store rep offered 1000.00 for Pro Max 12 Cell November 2021.
November 2021. Not current promotions. This account has been messed up since then.
PLEASE READ Since November 2021. Total credits were never received and speculation os prepdatory and decitetful business transactions. The late charges alone continue to keep this account at over one 1200.00
Verizon Agent
Just to make sure we are on the same page you’ve mentioned an Iphone 12 PRomax
Verizon Agent
which line we are working on please?
Verizon Agent
I don’t see any Iphone12 on the account
(202) 621-3087 – Victa Rep Capital Heights. May 2022, Victa Rep tried to adjust account to credit additional $537.00 and could not do so.
Itr was traded in
It was traded in for the credit.
It was traded in for credit. Verizon gave me $463 via PayPal.
This is what I am talking about. The frustration of the new processess.
Verizon refused to help and gave me such a hard way to go since January.
Verizon Agent
you mean to say it’s a trade in offer
Verizon Agent
Do you have the submission ID for this?
If you are reviewing the account, you should be able to see all that I am speaking on. This is why I am seeing a therapist. This type of shenanigans
I do not know what a submission ID is and do not believe that is my responsibility.
I am copying this conversation and sending it elsewhere. Thank you.
Verizon Agent
I’m going to ask that you please keep our conversation professional
Verizon Agent
I would like to ask that we approach this issue professionally. I’m gathering more information so we can make sure to clarify the kind of credit you are referring with
I have not used profanity of any nature. My responses reflect the services that have not been rendered. The play on words that Verizon and other companys are practicing.
Verizon Agent
To help you on the promotion I need more time for it. you’ve mentioned it was trade in can you tell me what’s the device you’ve trade in to be exact for it and I don’t see any Iphone12 here you we’re referring with I see a phone but 202-621-3087 IPHONE 13 PRO MAX 256 SR BLU
Great! Glad you found the IPhone. I won an Android. It is frustrating when you think you have given the infromation and request for service only to be asked again the same thing in a different way.
Verizon Agent
The line you’ve mentioned have recurring monthly promotion
I believe that is because my account was being billed for equipment I did not purchase, like the IPhone8 that I never owned. \
Verizon Agent
202-621-3087 IPHONE 13 PRO MAX 256 SR BLU
My request was to honor the remaining original Promotion credit and assist in removing the reconnection fees.
Thank you for your assistance in this matter. Have a very pleasant rest of the day and week. END OF CHAT.

August 15, 2022, Service was turned off and charges incurred and payment arrangement was in place. Then, forced, in ordert to restore service to commit to paying over $500 payment (August 22) and I can barely pay my mortgage with all the shenanigans being encountered with Verizon and others.
****************

21 Years as a loyal and faithful customer, never encountered such predatory business practices. Verizon was a standup customer service company who cared about it’s customers and staff. Financial Services is Financial Hardhsip and unreasonable responses to why policies and service are so brass.

Request consideration for offer and compromise with restitution to settle this account past due balances.

During the COVID-19 Pandemic my account was paid. Late fees may be accessed but never such an outrageous bill of any kind. in 21 years. What a horrible experience fro me to have encountered my first time Verizon Holiday Promotion. Just a bait and switch, which appears to have become a common business practice.

Thank you
Teressa Butler

By: Sheila Mainhart

Sheila Mainhart — Wed, 10 Aug 2022 15:14:36 +0000

I signed up with the promise of Disney+ bundle which I never received. I have called multiple times and spoke with numerous departments to only get the run around and NO help. Even entered a CS ticket to escalate my order issue and no one even called me back or emailed. The customer service is horrendous. Will someone with some authority be able to help me? I will be writing to HQ for further assistance.

By: Timothy Leblanc

Timothy Leblanc — Fri, 29 Jul 2022 18:15:31 +0000

W had a couple scamming my messages and calls and Emails I have become a victim of Identity theft and failure to Verizon Wireless inept corrupt people who are working there and violating my civil rights for forcing me to leave the Verizon Wireless Store and selling me a used Apple Tablet I’m disabled and have a Lawyer and will be suing Verizon Wireless Store and Employees TimothyLeblanc

By: jim

jim — Tue, 26 Jul 2022 18:43:33 +0000

I would like to talk to someone about our service in all of our area. we have not had good service 2 years or longer, in order to have service have to drive 6 miles to a tower to get good service. i am asking for a rep. to come to our area to see the problem and maybe putting a tower up. we have a lot of sr. people here and can not get emeracy help if needed. we have talk to a lot of costomer service, techs, and other people and they try but noting happens. costmomer service tells a few of us that there was no order from this area, well that is easy to explain no service. thank you if you can do something instead of higher phone. Idont feel that it right to charge for something that we dont get . ok I thank I’m done. but please do what you can our area sure would be thankfull.

By: June

June — Fri, 15 Jul 2022 23:10:48 +0000

Been trying to swap phones from a Motorola to a Samsung. Action could not be completed by staff at local Verizon. He tried for hours to effect the transfer. So took the Motorola home to use until this gets resolved. Well now the Motorola is hosed and not as it was before this mess took place. I would like the transfer for the returned Motorla for the Samsung to be completed! I also was unable to return the phone that is less than 30 days old and as stated I could do. Afterward to then “buy” the Samsung. My Motola doesn’t function right now after 6 or so hours either. I want this issue resolved.

By: Anonymous

Anonymous — Mon, 06 Jun 2022 21:14:18 +0000

On the phone for over 3 hours to find out why I never received my gift cards. Never resolved issue. You can’t get anyone’s last name as verizon employees work anonymously and unsupervised. And when you request a supervisor you are placed on hole and then mysteriously the call simply ends. What a great job, do what you want, say what you want and there is no way you can be written up. Amazing and disgraceful.