Home Depot Headquarters

Home Depot Corporate Office and Headquarters.

Her you can find all the contact details for the Home Depot corporate office, a list of the full Home Depot Executive Team, career information, and other useful resources about this Georgia-based company.

About Home Depot.

Home Depot is a public US company that offers home improvement and construction products. The company was created in 1978 and currently employs more than 315,000 staff in the USA, Canada, and Mexico.

Home Depot Corporate Office Contacts.

You can contact the Home Depot headquarters by phone, postal mail or fax. See below for more details.

  • Home Depot Headquarters Phone Number: +1 770 433 8211
  • Phone Line Hours: Mon-Fri 9am-5pm (EST)
  • Home Depot Headquarters Fax Number: +1 770 384 5038

Home Depot Headquarters Address:

Home Depot Corporate Office

2455 Paces Ferry Rd.

Atlanta, GA, 30339

USA

Home Depot Headquarters
The Home Depot Headquarters at 2455 Paces Ferry Rd, Atlanta, Georgia.

Home Depot Executive Team.

This is the complete list of the Home Depot key leaders:

  • Craig Menear, CEO, Chairman, and President
  • Ann-Marie Campbell, Executive Vice President (USA)
  • Matt Carey, Executive Vice President, Chief Information Officer
  • Tim Crow, Executive Vice President (Human Resources)
  • Ted Decker, Executive Vice President (Merchandising)
  • Mark Holifield, Executive Vice President (Supply Chain & Product Development)
  • Jeff Kinnaird, President (Home Depot Canada)
  • Ricardo Saldivar, President (Home Depot Mexico)
  • Bill Lennie, Executive Vice President (Sales & Service)
  • Theresa Wynn Roseborough, Executive Vice President (Corporate Secretary & General Counsel)
  • Carol B. Tome, Executive Vice President and Chief Financial Officer (Corporate Services)
  • Kelly Barrett, Senior Vice President (Home Services)
  • Giles Bowman, Senior Vice President (Merchandising & Building Materials)
  • John Deaton, Senior Vice President (Brand & Product Development)
  • Aaron Flow, Senior Vice President (Western Division)
  • Paul Gaffney, Senior Vice President (Information Technology)
  • Crystal Hanlon, President (Northern Division)
  • Tim Hourigan, President (Southern Division)
  • Kevin Hoffman, President (CMO & Online)
  • Jeanine Huebner, Senior Vice President (Hardlines)
  • Dwaine Kimmet, Senior Vice President (Payments & Treasury)
  • Richard McPhail, Senior Vice President (Finance)
  • Hector Padilla, Senior Vice President (Store Operations)
  • Kevin Scott, Senior Vice President (Decor & Merchandising)
  • Mark White, Senior Vice President (Merchandising Services)
  • Tom Shortt, Senior Vice President (Supply Chain)
  • Stacey Tank, Corporate Communications

Home Depot Board of Directors:

  • Craig Menear
  • Gerard J. Arpey
  • Ari Bousbib
  • Jeffery H. Boyd
  • Gregory D. Brenneman
  • J. Frank Brown
  • Albert P. Carey
  • Armando Codina
  • Helena B. Foulkes
  • Linda R. Gooden
  • Wayne M. Hewett
  • Karen L. Katen
  • Mark Vadon

Home Depot Careers and Jobs.

If you want to apply for a job or view career opportunities at Home Depot, visit the Home Depot career page. Alternatively, you may check their LinkedIn careers page for current job opportunities.

How to complain to Home Depot.

To file a complaint with Home Depot, use this contact form or call the Customer Care line on 1-800-466-3337. Alternatively, you may contact the Support Team via Twitter: Visit Home Depot’s Twitter Help page or tweet at the Twitter handle @homedepot_care.

Home Depot Resources.

See the resources below for more information on Home Depot, including links to their social media accounts, corporate website, customer service information, and more.

Please share your Home Depot experiences, complaints or issues in the comment section.

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[Total: 51 Average: 2.8]

93 thoughts on “Home Depot Headquarters

  1. I have been trying to get my charges and refunds corrected. Spent over 2 hours, tonight then got hung up on. Then called back and the lady said you have been refunded, no I am still out of $47.18.

  2. I am very hurt about my situation with Home Depot, with having this account for awhile and falling on hard times sense the covid 19. looking for every job that I could quality just to make sure bills were paid, It was hard for me the last couple of years because of the shut downs, and job loses, and that, I am use to paying my own way and after facing 3 deaths in my family back to back then I myself had to under-go eye surgery then to receive a letter from Home Depot stating don’t try using your card because your account is closed. Maybe if I wasn’t trying to pay off my bills I would probably still have my account when I need it the most (not being told that theirs nothing that can be done but to resubmit a new application). Trying to do the right thing, I guess its a bad thing to do with Home Depot, (just paying my bill off, until I need it). Was not the best route. It’s a hurtful situation.

  3. Home Depot flooring department, store managers, and customer care, hung up on me, did not return phone calls, and refused to work with me when the company they contract with did not install our carpet on the installation date.

  4. Everyone ignores u u have to literally beg for help the New Rochelle NY store is the worst needs people skills

  5. Bought Vigoro brown colored mulch with 12 month color guarantee.
    The color didn’t last 12 hours! Didn’t finish adding mulch to flower bed. Went out to finish today a d the old mulch looks better than what I bought Sunday.
    I have receipt and pictures.
    What a waste of time, energy and money. Never again.

  6. My bill arrived on 4/23/2022, due 4/24/2022, Home Depot mailed out on 4/21/2022 to my adderess. I do not want to be charged a late fee, I got the bill one day before it was due because Home Depot mailed it out on 4/21/22. Tried to pay on line I want to make sure I am not charged a late fee, went to the store and head cashier checked a told me to wait a day or too, to see if you charged me a late fee. It was verified by Home Depot envelope that it was mailed out on 4/21/2022. Never again use Home Depot, I don’t need this aggravation, I will go to their competitor, never had a problem.

  7. Your process to get 10 % VA discount’s is a MESS. I have a VA card form the Dauphin Co Gov. with a photo. on it. I was told this card would not be good for the VA discount in a few weeks. I tried to go on line and that WAS A BUST ! I i even had my brother in-law try to help and that was still no good. Why can’t I just show my VA card when I make buy at any of your stores ??? When my brother in-law tried the reply came back to take my lap top into Home depot. NO WAY to have anyone get into my computer !! The discount would be great. I had planned to go back and get more split rail fence, BUT now I’m not sure. If you can contact your Office in Harrisburg ( Derry St ) I can go there with my DD-214 paper work. BUT THIS IS a one time. I have been to the store once already. Thake you Mr. Edward’s Navy Vet.

  8. Beware of Home Depots Ambiguous Return Policy!

    Since Home Depot opened, they were good at first but now they have been falsely still saying how easy it is to return items, but secretly, have been using a scum ball company to track and deny returns. They say online they accept any return but I have been denied two returns even with the receipt, drivers license and one after 3 days and one less than one hour. They always tell you that you have returned to many items without a receipt but that is not always true and they tell you to contact the number on the receipt for the Retail Equation and they tell you to call Home Depot. They are both RUDE as hell. They told me they can refuse any return no matter what it is, how you bought it or when. Their Web Site does not say this, so I recommend filing a dispute with your credit card company. In one area it say: All returns are subject to verification system approval. which is a third party company The Retail Equation but other places it says they will accept any returns. That contradicts each other, and is written ambiguous. If a contract is written and it the wording is such that it can have two different meanings, in Court it would normally go against the writer of this policy, meaning Home Depot.

  9. My disabled dad, who is taking care of my disabled mom, found a
    Scooter. Only one he say. On way back a young man asked if he could get that scooter for his disabled mom. Followed my dad then took scooter. Said a1n9only have 2. In the whole store. Please review this policy. Want to care for our elders and disabled.

  10. I’ve ordered custom doors since November 29, 2021, was told my doors would be ready 01/08/2022. Got a call that they were ready, got there with my delivery guy, only to be told only the screen/external door was ready and that the entry would be ready in March, well it is April 23, 2022, and I’m still waiting. Even the Asst. Manager was rude, and Chris or whoever who calls is very insensitive, the guy who was installing my doors has sine had COVID and now I have to get someone else…well these measurements were based on his work and what he was going to do. It’s just a mess, should’ve just get my doors from the store down the street, but I wanted something fancy…I am staying clear of Home Depot. I do get better service from the manufacturer Feather river, yep, I had to do my homework and reach out to them for details. Home depot, Ted, he stays on you for that order, seems the sweetest person, but once it’s done, he’s gone to the next… communication is so off there ..I call my self going away from Detroit to Livonia…I should have gone to Menards. HD knew they were behind and not once told me, just kept telling me I had the incorrect date. They’re just not sensitive to people’s feeling ..for my doors at this price , it took me a while to save this kind of money, and then to get this type of delay, is just not acceptable. .. Jams, paint, I could have painted my door myself, or took it to car shop. For the stress, anxiety I will not do business…but I have not learnt, because this happened with my kitchen cabinets 3 years ago.

  11. I can not get a return of an appliance I ordered. I have made 5 inquiries to schedule a pickup to return my item. But have been waiting for three weeks now and no results. If I don’t hear back and have this item return. I will be forced to contact the news or my attorney order number W8848477639

  12. Purchased a Washer from Home Depot (Turfland Store, Lex., KY)? This was last May of 2021? Had to wait over a month to get a Washer? When the Delivery Company delivered the Washer? Was’t The Washer I ordered? Then the US Pack Delivery serice from Lou., KY delivered the Washer? These untrained, unexperienced Del. Guys, broke the hot water Brass pipe off even w/the floor? Disconnection a Faucet 4 1/2 ft. above the Break? This is real talent? Here it is Now end of April 2022? I still do not have My Washer? Went into the Store almost 2 weeks ago to select another washer & Range? I was promised from last year? When I decided to select another washer? She would have them delivered by local people? I refuse to have US Pack delivery back into my home? I selected the Washer & also selected a Range? Made sure the Sales Person who was very nice? That both items was in STOCK AT THIS STORE? SHE CHECKED & DOUBLE CHECKED & WAS TOLD “YES” BOTH ITEMS WAS IN STOCK AT THIS STORE? NOW I CANNOT GET EITHER ITEM DELIVERED TO MY HOME? AFTER ALMOST A YEAR OF DEALING WITH THIS ORDEAL? HAVE NEITHER WASHER OR RANGE? I HAVE BEEN CALLING THE HD STORE AT LEAST 2 TIMES A DAY ALL WEEK? NOTHING GET ACCOMPLISHED & NO DELIVERY HAS BEEN SCHEDULED? I HAVE MADE AT LEAST 10 CALLS THIS WEEK? EVERYONE KEEPS PASSING THE BUCK & NO ONE KNOWS ANYTHING ABOUT GETTING THIS DELIVERED? HOW PATHETIC? THINK HOME DEPOT WOULD BE A GOOD PLACE TO START A NEW BUSINESS WITH EMPLOYEES THAT DESIRE TO GIVE CUSTOMER SERVICE? NOT LIP SERVICE?
    VERY SAD! TRIED CALLING CORPORATE & CUST. SERVICE? THIS POOR GUY BY THE NAME OF AL? IS PATHETIC! HE COULD NOT ANSWER ANYTHING & WHEN I ASKED WHERE HE COULD SEND ME TO GET QUESTIONS ANSWERED? HIS WORDS!!!! NOT MINE!! HE HAS NO IDEA? HOW PATHETIC??????

  13. For twenty some years I have bought all our bedding for several houses through the Company Store. I am saddened that you will no longer take orders from Canada even if we have a US mailing address. You are going to lose a lot of good customers. Please reconsider and tat least take orders for a US mailing address from Canada. thank you

  14. I have designed and invented the..
    Horizontal Duplex Receptacle, you can see it on utube by Googling…”Lateral
    Horizontal Duplex Receptacle design patent”. My tele# 650 918 xxxx
    Thank you very much, Barry Bryan.

  15. I’m a longtime Home Depot customer and a veteran. I very dissatisfied with your new policy regarding vets having to open up an account to get their discount. I’m also unhappy with the fact that no one in the corporation will even discuss the issue or try to resolve it. I’ll just use Lowe’s in the future, where I don’t have to jump through hoops to get my veteran discount. If anyone in management is considered I would appreciate a call back at 602-376-xxxx.

  16. I purchased custom garage doors from Brian at HD in Webster, Texas back in July of 2021. He said the order would be delivered in November. It is now April 2022. I have called multiple times and no one returns my call. Now I called the garage door company itself and found out the wrong springs for the doors.
    Order #H1859-218992

  17. 3202 store in Omaha has the worst possible people running it. Am employee had to apologize for coworker not helping me. Iyla is in the flooring department eating snacks with her big ass eyelashes and refuses to lift or help me with anything!

  18. I phone 7 does not have capability to download home depot app needed for military discount. Told by cashier I needed to upgrade phone as bar code scanning for discount will be discontinued. I do not want to spend a good deal of money for a new phone and I thought about veterans who could not afford a phone period. Discount gone for this group.

  19. I am a Vietnam Veteran and have a major issue with the new rules concerning needing a phone to get the 10% discount. Like, many,many Vietnam era vetaerans I do not have a cell phone. This means I just got a 10% price increase from Home Depot. This means I now have to shop at Lowe’s since they are now 10% less expensive than Home Depot.

  20. I have had nothing but aggravation trying to get late fees reversed on my account. Cutting up your card. Never setting foot in one of your stores again.

  21. Boycott!!!!!! You have provided significant amount of funding the insurrections. Your company will be boycotted by all.

  22. Home Depot, please assure this stockholder that you have not fallen to the woke mob. Your “Unpacking Privilege” internal memo has been circulating. It’s garbage. Those kinds of messages only serve to divide us more! I expect more from you and your team. Those are NOT widely held views and damage the greatness of America. Please respond so I can make some decisions about my holdings and also decisions about where to shop.

  23. I would like to order online with Home Depot, but it requires you to sign in. I don’t want to do this. I just want to be able to order without a password. When they change their policy on this, I will order from them.

  24. My spouse of 31 years purchased washing machine from home depot Temecula ca ob March 9, 2022 and It was to be delivered this morning. In the last year we purchased a dryer [BY Margaret paklos], a stove and refrigerator [by george paklos](951 767-2492) and those 3 delivery people had no problem finding our house at 425 Hampshire Dr. Aguanga, ca. Today the person went to the wrong place and said it is too hard to deliver. I am 72 and disabled. They asked my husband in bad health to drive to Temecula himself and pick it up. Impossible. What about using the past

  25. I been a customer for along time with home depot. Well in March I paided my credit card off. And they just keep on tacking on Five dollars here and now it’s thirty dollars. Haven’t talked to anyone who no’s what’s going on.

  26. We have a long history of making major purchases from Home Depot after purchasing our home several years ago. Your store is close to our home and your salespeople are always pleasant and well informed regarding your merchandise.

    If this is not made right, we will be making all major purchases from Standard TV & Appliance, Lowes and Harbor Freight Tools. We will not continue to do business with a company that would treat it’s customers in this manner.

    The first delivery man hired by Home Depot came into our home alone and failed to put down a plastic barrier or to bring in another delivery person to use a waist lift belt. It is quite a distance from our kitchen to our front door and he put nothing down and admitted after he scraped our flooring that he had intended to just pull it along our flooring to get to the front door.

    When he initially pulled it out from its resting spot, he and I both heard a loud scraping sound. He then pulled again, and again it scraped. He then tipped it and we both observed the fresh, deep scratches on our cherry wood flooring. Small splinters from the scratch were still in the scratch. He acknowledged that he had just scraped the floor and apologized.

    He then went out to his truck and brought in a plastic board and put it beneath the refrigerator and pulled it out further. We observed the scrapes under where the refrigerator had been and few smaller scrapes right in front of where the refrigerator was.

    He then found out that the new refrigerator being delivered was damaged. So, using the plastic board, he then put the old refrigerator back in its place.

    Sophia took photographs and forwarded them to Home Depot. We received no response.

    We went back to the store and spoke with the salesman that we made the purchase from and showed him the photographs. He summoned the manager on duty and we informed her of the damage and showed her the photographs. The photographs were then sent to the appropriate person at Home Depot.

    Again, there was no response to us regarding the damage.

    When the second new refrigerator arrived about two weeks later, the two deliverymen responsibly used a plastic board to ease the refrigerator from its resting place and then used a waist lift belt to remove the old refrigerator from our home. They then used the same lift belt and plastic board to bring in the new refrigerator and put it in its place.

    Had this been done the first time, there would be no damage to our floors. My mother, Karen Kloepping, and I were both impressed with their ability to move the refrigerator so efficiently and effectively and without having to move the refrigerator along the flooring.

    An inspector was then sent to our home. He arrived and was somewhat distracted by “being kidnapped” that morning. My mother and I were both here when he inspected the damage done to our flooring. The inspector spent a fair amount of time listening to us describe how the floor had been damaged. He took notes and photographs.

    Then, we waited and waited and waited. There was zero response to us regarding the claim. That is unacceptable and irresponsible.

    After Sophia contacted Home Depot in December, we received a letter saying that our claim was still being processed by Sedgwick Claims Management Service.

    Around December 20th, we received a letter saying that our claim was tendered to JBC Product Management. Sophia called JBC over 5 times. Each time she was told “the person handling the claim was out of the office”. Sophia asked for a response, none was given. That is unacceptable and irresponsible.

    We did not receive a denial letter or any other letter from them until today.

    It is unacceptable that our claim is denied when there is irrefutable proof that the damaged acknowledged by your deliveryman and described and documented by ourselves and your inspector was done by the delivery man contracted by Home Depot. He acknowledged the damage when it was done and acknowledged the fact that it should not have just been pulled out with no barrier or without being lifted out.

    We made our purchase from Home Depot. We did not choose this delivery company. We did not have a contract with them. Home Depot did that.

    If our claim continues to be denied, we will take the necessary legal action to be reimbursed for the damage, we will no longer do business with Home Depot and will make sure to inform others about our experience and about doing business with your brand.

    We have been patient throughout this process and have been polite to everyone involved. I trust that we will not have to wait weeks or months for your response to this email and that you will do right by us and rectify this situation.

    Michelle Mounts and Sophia Johnson

  27. An employee told my father that he was like an old horse that couldn’t do anything and he should just get shot. This was all for my father asking him
    For help after purchasing a big item from your store. He just need help getting it into his vehicle. The store location was in Yakima wa . So is this the time of employees you want to be known to have working for you? The manger said he would talk to him however as a human you don’t say that to another human ever!!! Unacceptable and I hope you take more actions

  28. I received 5% off coupon for purchase at home depot for being a pro xtra credit card user from Brandon C. Hayes, Director, Credit marketing,
    It never worked, why send something to your customers that is not areal coupon
    thats disappointing

  29. The disconnect between the store and the delivery company is the worst I have ever experienced. The unavailability of Management and their lack of response baffles me. I purchased a refrigerator in Dallas ( Forest Store in January. Two failed delivery attempts later I cancelled the order. I still have not received my refund and when I went personally to the store to deal with the matter ( since no management is ever available by phone), a Manager could not be found on site. I will never purchase anything from HD again and I discourage anyone purchasing an appliance from The Forest Store in Dallas. It is the worst customer service experience I have ever had.

  30. To whom this may concern

    We have been loyal Home Depot customers for over twenty years now and have spent literally tens of thousand of dollars with the Home Depot Over the years. Purchase Ticket# 1- WP26348409 & Purchase Ticket # 2- WP27286882

    We are writing you today to let you know of our most recent experience not a pleasant one. On Feb 6th 2022 we purchased a new Gas range and Microwave oven for our Kitchen on Invoice # WP26348409 of which we wanted to just pick up in our Keene NH store. We were told the items were only Available on line so we went on line and purchased the items and set up delivery for the soonest date possible as they don’t deliver on weekends I was forced to take a day off from work at my $40 dollar per hour ten hour shift job with Amtrak Drove all the way home form NYC on early Friday morning on February 18th so I worked all night Thursday got in my car Friday morning and drove five hours home with no sleep for a delivery scheduled between 9am and 1pm stayed up all day waiting on a delivery that would never show. After at least twenty attempts at trying to reach the delivery company that your company contracts out to they argued with me on the phone saying they came to my house and no one answered the door. I told them they must have went to the wrong address and they basically called me a liar. At this point I was so angry that I just canceled the sale.
    After speaking with my wife we decided that we should call Home Depot to file our complaint with them The woman on the phone was very nice and said just repurchase the items and after you receive delivery call us back and we will reimburse you for your extra day off work. Invoice # WP27286882 Today march 4th 2022 we finally received our items after a second failed delivery on February 25th due to the snow storm of which I was not informed until I went on line and found out we had been rescheduled without so much as a curtesy call to March 4th today. I have now taken three days off from work costing me $ 1,200 dollars of my pay. When I called customer service today they informed me that I did not qualify for any discount at all. We are beyond upset and will most likely be taking all of our business elsewhere as well as everyone I know will hear my story every time they even think of making a purchase with the Home Dept. I will post my ordeal on social media and will send a copy of this letter to anyone in the media that will hopefully listen to my experience.

    My point is this why could we not just order those items into the store of my choice and pick them up when I was home? I was forced to use a delivery company that is not only rude but very incompetent Raymers express out of Lawrence MA. We are remodeling our kitchen right now and have spent over thirty thousand dollars on new kitchen cabinets that we have decided to buy from our local retailer versus the Home Depot which we had already picked out our cabinets from The Home Dept and had to start all over again. You may still get the flooring only because it’s your brand Life Proof that we already have installed in the room beside it and want it all to match. If we could buy the same flooring elsewhere we would, If we don’t get some form of reimbursement it will be the last items we ever buy from the home depot. We have choices on were to buy we will Be making all future purchases from Hamshaw Lumber in Keene NH from here on out if we don’t hear back from you with at least a $ 400 dollar gift card for in store purchase which we feel is a reasonable request after all we had no idea that we were buying from Whirlpool and not home Depot as well as being delivered by Home depot not Raymer’s Express. When we purchase from you we expect it to be you. Not a bunch of go between company’s after all we could have just gone factory direct and saved more money we wanted to deal with a large company so in case there were any issues we could deal with it locally.

    Thank You for taking the time to read our letter. We await your reply.
    Walter & Ginny Lash
    640 Old homestead Hwy
    Richmond NH 03470
    Walter Lash 386-843-xxxx
    Ginny Lash 386-843-xxxx
    wdlasxxxxx @gmail.com & ginnylxxxx @gmail.com

  31. I have tried to do business with your store in humacau Puerto Rico Several times kitchen remodel countertops and recently replacing air conditioners on my home.
    Your personnel are never able to make finish or sometimes evenmake a quote in a timely manor, It takes months to get anything out of them in writing and then they tell me that your pricing is so unstable that they can’t even quote me the price on an two air conditioners or countertops unless I’m standing right in front of them,even though I was willing to pay for the job upfront to be done 90 days from now because it takes time to get all materials in these times.
    I called the local supplier and got a call back within minutes and someone willing to go out look at my place “on the work and the parts and be ready to do the job when I need it in June obviously there’s a problem with the ability of your stores and workforce to do anything or there’s a problem with there a problem with their lack of understanding of a customer’s needs or it’s or they really are lazy or or maybe it’s all 3 which tends to make me think your management that store is Poor anyway guess I won’t be doing business with you anymore hate to say that but say that but I’m tired of being misled , lerd too and ignored.
    Just to be clear in the last 14 months I’ve spent 30k on improvements and only 200. 00 in your store.
    This is due to the way I have been treated.

  32. I hired a non-licensed contractor from the Home Depot Pro Referral list. The contractor took money then finished 20% of the job. Emailed complaint desk with lots of evidence. HD offered very little money. Store Manager never responded. Found out the contractor has a criminal record, does not pay his sub-contractors also. Home Depot makes almost no attempt to even give the customer store credit. All Crooks!

  33. I am a vet and recently HD started a new program which makes vets JUMP through hoops to get a military discount. am at a point in life where I do not have to carry my cell phone ariound as if it was my security blankie in the pocket of the special pocket sewn into my underware. I have had the VA card since 1963 and it has been HONERED by stores and organizations usually with out quetion and that goes for Lowes which is 5 min from HD. When I use the NEW cell method you are jamming down VETs throats. it takes 5 or 6 addl key strokes just to get the symbol to get the discount Totally frustrating. Lowes has my VA card on fil and all that has tobe done is give the phone number and or the VA card if asked. I can see where you are going I the VET does not have a VA card. Some VAs are a long way away. These folks have the option get a VA card or go threw the HD cell phone verification process.. You are trying to make one size fits all. the Vets at 78yrs and ol
    der sometimes just do not need to be hassed, they forgot the phone, cant recall pass word—10didgets or more. The other day I was refused VA discount because it was not properly entered on my phone YET I still had my VA card. and they said bring your reciept back and we give the credit when it is on your phone.

  34. My safe was to be delivered on February 7,2022 with white glove service. I’ve called non stop since the 7th. No it’s not HomeDepot problem it’s the company they hired to deliver it to me. Only way they could deliver it tomorrow is if they put it in my garage! Not acceptable at all. You expect consumers to pay their credit card on time. You have not completed your job on time. No one has bothered to contact me, I’ve been the one to call your corporate office. I’m thinking that you will be losing a lot of consumers, because in small towns like ours we talk, and talk is the best advertising my advertising for you guys will be negative all the way around. So if someone in the corporate office like to contact me, please do so. I have every representative’s name that I have spoken to. Oh and don’t pass this to Karen at ex 85820 she won’t answer.

  35. please change the way you do your veterans discount not everyone has a smart phone. please use phone number like lowe’s

  36. Home Depot in Cedar Rapids iowa just lets people clean the store out and let people steal items and big items over and over and these people just walk out the door holding a receipt in hand and do the same thing day after day and nobody seems to catch on yet it goes on day after day as more items keep going out the door and this person just says its their fault for not checking and comes back next day and gets more and walks out again and flashes a receipt of some kind and nobody even checks!!!Phone call was made 2 times to inform them and still nothing happens where are your peeps that are watching for thiefs and damn good thing you got all those cameras that nobody pays attention too while the same person has stold over 50,000$ worth of stuff but nobody cares so it keeps going on day after day!!!Nobody gives a at this store just feel free to help yourself and walk out and flast any receipt they dont check!!!

  37. Tonight I was unable to use your discount afforded to retired military customers because I do not have a personal smart phone. The last phone was a flip phone, unuseable with your program, the man in front of me tonight had the same problem no phone no discount, I really hope that some more thought is put into this to include all, the old program seemed to work , Lowe’s telephone registery seemes to work for all, just need to confirm service and have a phone number, thank you

  38. I have a complaint with Home Depot. I brought a Maytag Dryer 2 years ago with the extended warranty. The dryer is not heating. I called Hime Depot and Maytag was told there was no one to service the dryer in my area. I was told I should get a refund but nothing has happened and everyone keeps passing the buck.I shouldn’t have to go go through this with the extended warranty. Home Depot is blaming Maytag, Maytag is blaming Home Depot.

  39. My husband and I ordered a dishwasher at Home Depot because it was advertised to be delivered by January 28th. We bought the dishwasher and were told that we would get a phone call on January 27th to let us know what our delivery window would be, and then the people delivering the dishwasher would call 30 minutes prior to delivering. I thought that this was great since the appliance couldn’t be delivered in the evening or on the weekend( my husband and I both work during the day). I work close to home so I thought I could leave work when I got the 30 minute notice and run home to receive the dishwasher. I never received a phone call on January 27th to tell me what time my delivery window would be on the 28th. On January 28th, I called the number of the delivery service and asked what time my dishwasher would be delivered that day, and they told me that they would check. When the person came back on the line, I was told that my dishwasher was not on their list to be delivered. That evening we went back to home depot and talked to the appliance department, and when they looked into it, they said their was a delay in getting the dishwasher from Kentucky and the next delivery date would be February 4th. I again was told that I would get a phone call on February 3rd to tell me what time my delivery window was going to be. February 3rd came and went without a phone call. Again, on the morning of February 4th, I was calling to see what time my dishwasher was going to be delivered. I too, have a job, and I was trying to make sure that I could leave my job to receive the dishwasher. When I was put on hold so that they could investigate again, someone came on the phone and told me that the customer rescheduled the appointment. I told them that I was the customer and that I did not reschedule. They then told me that my dishwasher was scheduled to be delivered on February 7th and I would receive a phone call on Feb 6th to let me know what time my dishwasher was scheduled to be delivered. February 6th came and went again without a phone call from the delivery team. When I called on February 7th, I was told that they don’t deliver to my area on Monday ( I got notification via test message, on February 6th stating that my dishwasher was coming in one day, which would have been on February 7th and a text on the 7th stating that my dishwasher was coming today). that the next available date would be Friday, February 11th.

    On February 10th, I actually received a call stating that my delivery time for my dishwasher was going to be February 11th between 8:30-12:30 and that I would get a 30 minute notice before it was delivered. On February 11th, I went to work because when I checked the delivery website, it said that there were 2 deliveries a head of mine. At 7:55 am, I got a call and the delivery people told me that they would be there in 5 or 10 minutes. I explained to them, that I was under the impression that I would get a 30 minute heads up so I was leaving work and that I would be there in 15 minutes.

    The delivery people were gracious and waited for me to arrive. The dishwasher was brought in and left in my kitchen where I instructed them to put it, and I went back to work. My husband came home and took the top cardboard off of the dishwasher and found top corner of the door to be crushed and bent.

    I immediately called Home Depot and spoke with the appliance department and they told me that they would call Bosch to schedule the delivery of a new dishwasher and then she would call me back within 90 minutes. After not hearing anything for 2 1/2 hours, I called Home Depot to speak with someone in the appliance area again. The call jumped back to the main switchboard and I was told that the person in appliance was on break, so I was going to be transferred to a Manager. I said that was fine. The call again went back to the main switchboard and the young lady went and found someone to speak with me.

    When I spoke with the young gentleman in the appliance department and told him that I was waiting for a return call, he looked in the computer and saw no documentation on my record about receiving a damaged dishwasher or that any one was calling Bosch. He told me that he would call Bosch and call me back, which he did, but by that time Bosch was closed. I will be following up again tomorrow, because I don’t trust that someone would call Bosch tomorrow and call me back. The young man also said that he put a note in the computer stating that I have called twice so far to try and get this rectified.

    One of the reasons that we purchased the dishwasher from Home Depot was because of the January 28th delivery when we bought it on January 22nd. This whole experience has been horrible and I can’t believe that there is no quality assurance where people actually check the appliances to make sure that they are not damaged.

    This experience will truly make me think twice before ordering appliances from Home Depot again or recommending anyone get their appliances from Home Depot because of the whole delivery debacle.

  40. I am a veteran of the U.S.Navy.I found out that I can’t use my ID to get my discount and problem is that I only have a flip phone.I live about 5 miles from the nearest H.D.and 20 miles from the next home improvement store.

  41. tried to call 2 different Home depots to finish repalcing my windows. Store on marketpalce never picks up or calls back. Other store Brook whatever has a gentleman that can’t hear or understand English. I would appreciate a call on replacing the rest of my windows.

  42. You could get great publicity by announcing that you will no longer sell glue traps!!! Take advantage of a great opportunity!

  43. Technology. I went into pay off my bill (I refinanced and the bank sent out the checks) anyway, because the check was more than amount due–seems like home depot cannot accept the check and just credit my account. Now I had already been to two other stores to pay them off–they credited me for overpayment. Home Depot is my favorite, but I think Corporate according to the manager sets the policy!! Well Corporate, wake up and fix the problem. Fix it so customers will get credits. So I went and purchased stuff I didn’t really need to exceed the amount so I can pay off the account. Thanks!!

  44. taxcities.com keeps sending me offers to buy discounted merchandise from Home Depot. Is this a legitimate franchise of the Home Depot or are they using your name to scam shoppers like myself.
    I’m finding it impossible to contact directly anyone from the Home Depot organization to confirm or refute the relationship with taxcities.com.
    At the very least you should check out the website as they are using your trademark materials freely.

  45. Customer service is “the worst I have ever seen”… no one seems to know anything. Try looking for help at the Home Depot store…Good luck! Tried to get a hold of CEO to vent! Another “good luck”!!!🤬

  46. I used to work for home Depot when I was terribly treated Armand knows me well I made him Gates I built offices for you inside your buildings they know me well in San Antonio why when I moved to LA where as I treated negatively my medical records were provided to you and your manager through them away I’m too injured to work now I’m more intelligent than your entire staff at the store I’m going to now they smash into people all the time what is wrong with you I’m going to report everything to OSHA ask Armen and how that goes you’ll lose so much money or close the store do you understand fix your problems I’m not interested in watching children get run over by your forklifts and if you lecture me again in your store about safety will video tape it yes and send it to the world so how inconsiderate you are to those who walk around your floors

  47. Since January 24th I’ve been trying to find where my order is I’ve been online four times been at the store twice nobody has a clue where my order is I order a vanity through home collection which is owned by home Depot it was supposed to be delivered January 24th never showed up now they have no tracking number what is going on hopefully you’ll find out cuz nobody else knows what’s going on never again where I order a vanity through home Depot clueless.

  48. I have sent a detailed letter to the EXECUTIVE OFFICES, in a different email. I want the CEO to read it, not people hired to screen problems, and shelter the executives from being aware of bad policies.

  49. I ordered an outdoor patio set yesterday off Facebook. They took my credit card numbers and now I find it is a scam. It was a Home Depot ad. Now what do I do?

  50. Have a question regarding the military discount . Would like to speak with a person regarding this problem

  51. You and we began our kitchen project on April 12, 2021. It was paused, because of incorrect measurements. Your installers returned August 20th and did more of the installation. They claimed a shortage of parts would not allow them to complete the project. After several calls to Dan Jackson (design consultant) and the branch office with absolutely no response, we have been on hold. It is now ten months later, and we are still without the drawer front (wrong measurement), slide-outs (small cabinet), repair for (partial laminate) and have yet to hear from anyone at Home Depot. And yet, you expect us to pay for the entire project cost on April 12th of this year or we must pay interest charges. We have asked for extension of this payment and charges (on our Home Depot CC) also without response. What the hell is going on with your company?

  52. I bought a washing machine & it was finally delivered on 1/26/22. It took several days to get it delivered because the delivery person didn’t explain it to me where I understood. I was about to tell them to forget it. My son came here twice to help me & the only problem was that I had to cut the main water off. Your resolution department offered me a $200 gift card. His name was Derrick. When I got my bill today, there was no indication of a discount. When I called, they told me there was no Derrick. When they offered me the gift card, I asked them if I had to use it at Home Depot or could I use it somewhere else. They told me I had to use it at Home Depot. I asked them if I could use it to deduct from my bill. I was told yes. Yet again when I looked at my bill, no indication of the deduction. I am livid that I was lied to and especially that the young lady (I didn’t get her name) gave me a fake name. If you’re not going to deduct the gift card, then you should send me the $200 as I was told.

  53. Dear Mr Menear: This is the second time I try to reach you. We have been customers for Home Depot for many years and this the 3rd time I place the same order for 3 railings and they still in limbo land. Twice I got my money back but I still have to pay my credit cards and later on received my money. The problem was that your computers did not communicate with the vender. I order the stairs railings back in November 2021. The 3rd order was placed January 3,2022 and Home Depot in Commerce made sure the order went was received by the vender. I received a notification 2 weeks ago and when I called the Commerce store they are not there. I am calling again for the past 2 weeks and the rails are not here yet. The SKU#1004718713, order H1764-109662. I will pay once the rails are here because I am not pay again for a product that is not here.
    Thank you in advance for a resolution of this problem
    Carmen Nunnally

  54. I feel your company ignores senior citizens when you offer surveys and then qualify for the unit offered you state $ nominal expense BUT not all of us have credit cards and why cannot your company ship it to the closest home depot. NOT ALL of us drive. I would gladly pay the shipping at the store closest to me

  55. I am a part time garden associate at Home Depot. Words cannot express my dismay regarding the waste that is generated by my Home Depot store.
    Every single day perfectly good merchandise is thrown into the enormous trash compactor to be taken to our already overflowing landfills. What is Home Depots mission and is there any sense of responsibilty to reduce waste and thier carbon footprint. I personally throw thousands of dollars worth of healthy plants, including perfectly good ceramic planters, as well as other merchandise into the trash every week. I feel like I’m committing a crime. It makes me sick to my stomache when I do it.
    Here’s an idea; Create a position whose responsiblilities would encompass one or multiple stores depending on volume. This associate would be responsible for partnering with local agents who could make use of the merchandise we throw away. Identifying, collecting and delivering usable merchandise to approved agents. Some examples might be the Veterans of Foreign Wars, the Good Will, Salvation Army, the Eagles, Elks or Moose, local Senior living facilities. They could keep them for their own use or resell them to raise money for causes they support. I know the Eagles Aerie near me raises money for veterans all year long totalling a few thousand dollars. Home Depot could help with that.
    The cost of creating and maintaining this position would be nothing compared to the good PR that it would generate for the company, Home Depot doing it’s part to fight global warming, reducing waste and conserving resources while supporting their local community.
    As it is now, Home Depots disregard toward the amount of garbage it creates is dissappointing and hurts employee moral. Have you asked yourself how your failure to conserve and protect resources effects your image in the community or does Home Depot only care about making more money? This practice of extreme wastefullness certainly doesn’t reflect the “Orange Life” ideals you claim to live by does it?

    1. You could get great publicity and look great in the public’s eye, if you announce that you will no longer sell glue traps! Take advantage of a great opportunity!!!

  56. I was supposed to receive a delivery on Dec.16. I did not. Since then I’ve been told that I would revive an email or a phone call telling me when my material would be delivered. I have not. The thing anybody can tell me is “WE DON’T KNOW”. That is so unacceptable in so many ways. I’ve a loyal customer for at least 30 years. I CAN NOT go back to this homeowner and tell them I DON’T KNOW. Your starting to put me in a bad situation. I feel I should file theft charges against Home Depot because you took my money and it seems like your keeping my matireal. That spells theft… Can you please tell the people at the Home Depot in New Braunfels Texas to pull their heads out and get my material to me.
    Thanks
    Joe Hamilton

  57. Need to fax complaint to Mr. Menear and executive team since over 50 calls to multiple customer care associates and local store have not resolved issue.

  58. It is really terrible that I can’t reach a live person and just get stuck in phone tree loops.

    I want to know the website I can go to so I can register the Home Decorators Collection ceiling fans that I purchased. I shouldn’t have to mail the registration cards in. Who has post card stamps anyway???

  59. Home Depot does not use good qualifying contractors, better off using a handy man than using Home Depot contractors I have gotten gotten bad service and Home Depot never responds have used them twice will never use them again!

  60. Sometime ago i ordered a stove and warranty, paying in full. Because it’s Alaska, it was several weeks before the stove was shipped, along with a refrigerator i bought at the same time. When it was ready to deliver, Home Depot notified that they had lost the stove i ordered but had one just like it only better, and unless i wanted to pay two delivery charges, the stove and refrigerator needed to be delivered at the same time, which i felt like i had to agree, as i am a senior trying to rehab a house fire that has taken over three years because the insurance company won’t settle.

    It turned out that the stove didnt fit, and when i went to Home Depot they kept telling me only one person in the world could even look it up and she was never there when i was able to get a ride to the store. I left notes and called, and she never called me. My son and my grown granddaughter also tried to find out how to fix this — my son wasn’t able to catch her, and my granddaughter was told she had to buy another more expensive stove, with no word on credit or how to return the wrong one.

    I have a stove sitting in my kitchen that i can’t use, a warranty on a stove i dont have, and no solution. Please help: i would like the charges for the wrong stove and the useless warranty credited to me and the wrong stove, which has never been used or hooked up, taken back st no charge to me. Can you arrange that for me please?

    I am retired, 76 years old, on a fixed income, and i dont drive. I’m not in good health,  and i don’t know what to think about a store that loses stoves and then won’t fix their own mistake or even call me back — it went through my credit card right away so i paid you for a stove i don’t have and a warranty u can’t use. i have gone to the store, called, emailed, and texted without getting any helpful response. Is my next choice small claims court or other legal remedy? I just want the wrong stove removed and full credit for what i purchased that i didnt get, including the warranty.

    E. Hayes
    Order number H893961508

    1. I am a customer not affiliated with the company.
      I had a similar problem with a different company.
      I purchased a new couch, stove, & side by side frig. Paid cash. Suppose to deliver same day.
      My bath tub had $500. Worth of meat & veg.
      I was about to leave and sales person came up to me and said that the frig was unavailable. I asked for the person in charge of the store. He came & said i have one on floor newer, but it would cost an additional $300. I dont know if you are aware
      That paperwork from the store goes to a state regarding the sale. So i very bluntly told him that when you accept my money, that you cannot switch & bait. Or return my money. I would get a hold of that state offical. Then i would get ahold of the BBB lodge a complaint. Also we as senior
      Citizens should not be put in that kind situation.
      In addition i told him that the frozen food spoils
      He will be paying me. In addition since it was in fact that ot in black & white I would not have a
      Problem having it put in the paper. I got my new frig delivered without a problem. Didnt cost me extra. Hope that helps you. Call one of those agencies that are supposed to help seniors from
      Being taken advantage.

  61. When Home Depot started requiring masks I decided to go to Lowe’s to make purchases to remodel my bathroom and kitchen. The fact that Home Depot decides to deny personal rights of Americans just cost them $23,000 hope other people decide to avoid Home Depot and put them out of business

  62. I want to express a good comment about an employee in store 6872 in Hialeah Florida. Mr Roberto Hernandez in dept H24, is an excellent employee, he knows how to assist a customer, and answer all questions. All your employees should be like him. He represents what your advertising on tv is about. This young man is the perfect employee, my wife and I were very happy that our problem was solved. We are a retired and we are doing things around the house. God blessings to him, you, and Home Depot. Thank you.

  63. We had a total kitchen remodel, cabinets, countertops, and floors, it turned into a nightmare. We had problems with cabinet installation excuses,countertop kept getting delayed and idly promises over and over again. The floors were a nightmare, and continue to be. The biggest problems during the remodel were the crews . They were some of the worse people I’ve seen. We have been trying to get Home Depot take care of the problems with our floors. They ignore calls, don’t follow up with with promises. Were done. Here we we come Lowe’s!

  64. Worst carpet installation service ever if I could rate negative stars I would!! 2 vacation days and work missed. 1 cancelled appt by their Romenoff installations division and then a great we can get you in early between 12-3 pm. After 15 calls they show up at 5 pm then notify us they cannot finish it tonight they would have to come back. Called scheduling and they can’t come back in the morning but I’ll call you back still no call. Now I have a baby and a toddler with no carpet in our rooms and my wife and I both have to work tomm. Never ever ever again HD!! Here’s what my rooms look like that my kids and spouse cannot sleep in again for the 7th night in a row!! Pissed doesn’t even describe it

  65. Does Home Depot in the New England area support local personal disasters? Not Non-profits or community natural disaster. My son lost his home to a fire in October of this year. We are looking to rebuild. Do the local Home Depots offer any kind of donations or assistance for the repair of such an event? The property is 90 Mount Pleasant Street, Athol, MA. The event occurred on October 14, 2018 and the owner of the property is my son, Steven Wilson. Thank you for an information and assistance you can provide.

  66. My wife and have been using home depot for years, we own several rental properties and, do some flipping so we do a fair amount of business there , they are always very helpful the associates always greet you to see if you need help and they do a very good job, however my wife bought a refrigerator at the home depot in Apex Nc and had it delivered
    july 11 2018 they installed it did not check to see if it worked when the tennat checked it was not cooling neither compartment when we called it took over a week to get someone to come check it , all they did was tell my wife it was installed correctley and would have to send a tech to check it out, another 7 or 8 days without service, when I called and ask about it after going thru ordeal to even speack to anykind of manager he pulled up the paper work on it said someone looked at it today and they wrote on the paper that is was working then they said that GE,s tech would have to look at it to determine if it needed to be replaced , that is total of over a month not to mention all the hassle we went thru just trying to even talk to someone they have more red tape than the IRS, I dont like Lowes because their associates are not very helpful nor are they friendly , but after this im not sure if I will buy appliances at home depot any more very dissapointed in their customer service!!!!!!!!

  67. Love the friendly staff of North Myrtle Beach Home Depot but unfortunately the vendor’s they use are useless. We ordered sliding screen door 4 months ago. 1st came wrong size but labeled size we ordered, rushed delivery 4 wks later…. came no upper wheels… ordered wheels then didn’t come, stopped in to check and associate would check next day, never did, went in again and reordered wheels, finally arrived today!! Sent to the wrong address but at least here!! Original ordered in March a plain standard patio screen door. Ordered 3 appliances GE and came last fri two dented in places you can’t hide had to return and now won’t be here till this Friday. Hopefully not dented. Ordered 70 hr carpet not expensive having 4 kids… 1st took a few days for them to measure, approved it paid and then appointment made for installation for last Sat vendor called Fri afternoon and carpet not on truck. ( I asked friends to help move furniture and already started to move things) Carpet finally came in today Monday but can’t install till Sat. So much for 70 hr. I’ve spoke to 3 managers and everyone is so sorry…. 3 yrs ago I remodeled a house with same home depot and had none of these problems. Needless to say I will be taking my business and money elsewhere. No amount of cheaper price is worth so many phone calls and trips and aggravation. Mistakes happen and I certainly do know things get dented but 2 of 3? It is a shame because the people are nice and helpful but…

  68. TO WHOM IT MAY CONCERN,
    The store in San Antonio TX(0586)has to be the worst store i have been too always so busy and never enough help…recently i went to the lumber area and was rudely told to wait an hour because they had orders to get for the commercial pro sales first that i would have to wait to be helped says a lumber associate and when the did get to me i was rudely given the items i was waiting for some roofing items.the only good experience i had was the friendly pro cashier that helped me and asked if i would like to sign up for a Home depot card??? i declined because of the service i received from your lumber associates..Thank you i will be going to LOWE’S from now on.

  69. I went to the Vinings, GA Home Depot during their Memorial Day sale and bought a new stove & Microwave. I was told by the sales person that was helping me that there was 58 in stock at their warehouse, so there should not be a wait on getting them delivered to me. The first delivery date was for May 25th, on May 24th at 10:30pm at night the delivery company called and pushed back the delivery to June 8th. But, I had already taken the day off from work to be there on May 25th for the delivery. Now, on June 8th the something happened to me again! Now, they have pushed back the delivery to June 26th! So I have now missed two days of work for the delivery dates that did not happen. Now, I have to take off another day of work to be here for the June 26th delivery. When I called the store to find out what was going on I stayed on hold for about an hour and never spoke to anyone! So I am out of three days of missed work & wages over this! I have always been a huge Home Depot customer and have spent a lot of money there each year, but I have to say after this experience I will not be going back there again. All of this pushed back the remodeling of my kitchen too, having to hold off on the rest of the construction of my kitchen. I am super pissed about this, they should reburse me over my missed wages from the missed time at work! I wrote an email to the corporate office, only no one contacted me back. I am ready to hire a lawyer at this point. Terrible company!

  70. Home depot customer service in general is bad, bigtime. Their customers are not important and they dont care about the level of service customers need or suppose to get. They foul up delivery orders, the are not detailed, focused, or make sure your item u order goes to the right store. it ends up in another store across town. When you complain to corporate they never get the picture right no matter how many times you detail the events. They come back more confused as ever not relaizing they are fustrating you further than u want to go. I have tried somany times and so many chances that others i have talked to others, that I have witnessed, experience the same pattern and same scenarios as I have on a regular basis.

    Its not fair nothing seems to get done about it. Its a constant problem. That is why their stock is going down, that is why their competitors and amazon is ruling over them and their sales are over the top. Even when you put these complaints in review you are probably waisting your time over and over again.

    They have screwed up one order after another with me, my neighbors, and other customers walking out of the stores making harsh, high level comments of disgust for everyone to hear. Should tehy be allowed to continue working there? Should these stores be allowed to operate under such stress they put on the consumer.

    when does it come to a point and some corporate official, public official, media official, say things have to change for the better. They know alot of people depend on them and to perform acceptionally and they kknow they wont get in trouble, that is why nothing ever gets done. And anyone reading this knows how inportant communication, corporation and good customer service should be.

    Thank u for reading.

  71. In the latter part of 2017, I purchased a kitchen cabinet from the above location. At that same time, I ordered and purchased a counter top for the cabinet.
    I delivered the cabinet home. However, I was told that the counter top ordered would be delivered in three weeks. After three plus weeks, I called the store and was told that it would be delivered five to six weeks. Again, I called after six weeks and was told that the countertop was scheduled to be delivered on that day. I called the next day and was told that it was enroute and should be delivered on that day. After a couple of days, I called again and was told that it was in, but it had to be delivered to another area and I would get a call after the countertop was put together.
    After a long wait, the countertop was delivered and placed in my home. It was then that I was told that someone else would install it.
    Weeks past, I heard nothing pertaining to the installation. I called Home Depot; I was told that they would call back. I received the call, after several days. Installers came to install the countertop, but did not. It was then that I was told that the counter must be already mounted to the wall. Mind you, if I had been informed of this, the counter would have been installed before their arrival.
    After many days, I called Home Depot. Then, I was told that the installation was not charged that Home Depot was doing me a favor. I went to the store and waited/standing being sent from person to person and was told that this matter would be checked in to because of the experience and knowledge of the young lady who initially took my order. I was told that someone would contact me. They did-after a few days. The verdict was –I needed to pay for the installation.
    My concern:
    1. Why was I told that installation was included in my payment at the time of the order?
    2. Why did it take almost three months to complete the process?
    3. Why was I not told that installation was not included when I called inquiring about the Installation?
    4. If I did not pay initially, why were the installers sent?
    5. Why I was not informed of the prerequisite before installation?
    6. Why was the result of the investigation contingence on the worker who took my order?
    During the renovation of my home, I have spent of $10,000 at your stores. Needless to say, I am very disappointed in the nonprofessional manner of your associates. However, I will continue shopping at Home Depot. Shopping not because it is the only store, but because your prices are good and customer service is normally commendable.

  72. In Dec. 2017 Jim Armstrong decided after 3 years of battling cancer , even when he was receiving radiation he worked , sick , tired ,he went in as a loader in pro area . at that time his manager was Bill Gunnoe , super great guy who had sympathy and empathy for Jim’s illness , because Bill was caring for one of his two sisters with terminal cancer. Jim did his job of loading so well that all the contractors would ask for him and even offered him a job . Bill lost his sister two years ago , and his other sisters cancer worsen and Bill cared for her plus did his job the best he could , still helping Jim , knowing how difficult this illness can be and financial aspect , Bill and others would hand Jim gas cards , packs off Boost. One Bill was manager , next after over twenty some years he was fired . new manager came inn life changed for some , many older ones fired , or pushed out , tolerance for some none for others. One employee came to work with cat ears on and paws , would hiss and play around and many did it back. Jim , at 72 decided the cancer had ravaged his body , he was tired . Jim walked into worked , told Mike he was putting in a two week notice , Mike said wait a minute , then told Jim he was fired for inappriate behavior with Gabby the cat girl , for hissing back at herd. Again , weeding out the older people. Oh, and Bill’s other sister succumbed to her cancer.

  73. Attn Craig Menear…I am a very frustrated customer I live in Illinois and have a property recently rented in Sarasota. Our refrigerator stopped working Feb 5, 2018 and I went on The Home Depot website and placed order W917728594 for Frigidaire refrigerator and ice maker. We received order confirmation with delivery date of Feb 9,2018 that we would have 4 hour window the day before no later than 7pm….on Feb 8th I finally had to call at 6:30 pm to find out the delivery time at which time was told computer glitch items never shipped and they would reschedule shipment for Feb 14th again on the 13th no call concerning delivery so I again picked up the phone called and was told the delivery window was 1:30-5:30 (keep in mind this means our renters have to sit around all day)….on the 14th I was waiting for the 30 minute delivery call and it was now 5:00pm no call….I again called to find out the item was never shipped and we would have to wait for the 3rd delivery another 7 days Feb 21, 2018…(KEEP IN MIND THESE RENTERS HAVE HAD NO REFRIGERATOR AND LIVING OUT OF COOLERS)…My real concern is will the merchandise finally be delivered on the 21st because when speaking to Home Depot Resolution Team, Delivery Team and Manufacturer no one will guarantee me delivery this time they again did say merchandise was shipped on the 15th however this does not mean it will get delivered!!!! We had to compensate our renters and already paid them 160.00 and most likely lost them as renters because of this horrible customer service….You can locate my cell phone info on my order if you need to reach out which I feel would be the honorable thing to do….

  74. TO WHOM IT MAY CONCERN
    I VISIT YOUR STORES FREQUENTLY 1 OF THE STORES 5342W. BALTIMORE PIKE SECANE,PA.
    WHEN I GO IN TO THE STORE I TRY TO FIN THINGS MY SELF BUT WHEN I CAN’T FIND IT I TRY TO FIND
    AN ASSOCIATE ,IT SEEMS TO ME THAT WHEN 2 ASSOCIATES ARE TOGETHER TALKING AND I START TO APPROACH THEM THEY RUN AWAY . ONE EXAMPLE WAS ONE ASSOCIATE HAD A CUSTOMER AND AS I WAS COMING UP THE OTHER GUY TOOK OFF . YOU NEED TO HAVE YOUR ASSOCIATES SENT TO A CLASS ON HOW TO HELP CUSTOMERS …
    WHEN I AM IN DELAWARE ON US1 NEAR RT 24 NEAR REHOBETH THEY GREET YOU AT THE DOOR ASK YOU WHAT YOU ARE LOOKING FOR DIRECT YOU OR BRING YOU TO THAT SPOT AND PRESENT THE PRODUCT TO YOU , THEY ARE SO HELPFULL THERE WISH THEY WERE UP HERE YOU MIGHT HAVE MORE BUSINESS ,CUSTOMERS MIGHT NOT LEAVE AND GO TO LOWES FOR WHAT YOU COULD HAVE SOLD

  75. My experience with Home Depot is this; I purchased some security doors for the side of my garage and for the front double doors, had the installer through HD come out measure and explain that we would need to exterior mount do to the handles being to close to the door if we went with the flush mounted, which wouldn’t work. So ok I went back to store made final choices and got the single door correct with exterior mount but the double doors came as flush. Needed to send back to supplier through HD and that took the same amount of time 4 weeks as the 1st round. (no expedition) So then received the double doors 8 weeks out from original date bur did not come with correct hardware, the bolts. You would think those would have been expedited as well bit no normal 3 day delivery. then needed to wait once again for installer to set a time that would work with my schedule, but once again no expediting had to wait. so I’m now just waiting another few days which will now have been 10 weeks to have these security doors installed. This is very bad customer relations no one seems to be bothered but me the customer. Thank you so much Home Depot I think I will start to buy product elsewhere. Just maybe I will get satisfaction there. 🙁

  76. I guess I need to work for Home Debot in the corporate office, god knows I can’t do anymore of the boring jobs than y’all are doing

  77. I have a protection plan claim it has been screwed up from the beginning first they gave a store credit that I didn’t want when the 10 day I was told that I would receive a check was.up.guess what,?; So I was told that November 13 was day 1 but no it get better your people said no the check mailed on the 18 10ore days now your time is up Its almost Christmas and enough if I have to wait 15 n
    More days we’ll.im telling everyone this story

  78. Robbed by Home Depot and they seem pretty proud of it. Home Depot has the poorest customer service I have experienced in FOREVER. Purchased two A/C units last year with install through Home Depot. Shortly after install the downstairs unit wasn’t cooling properly. They charged for a service call at that time unit only 4 months old. Last month the A/C began dripping water then pouring water flooded my downstairs bathroom. A/C folks contracted by Home Depot came out turned the unit off, walked around the yard a few times, sat out in his truck talking on the phone, came back in said the water problem wasn’t theirs. Said the unit needed a new fan motor and he would order it and be back out to install it. Said he thought the problem was a random pipe in the wall. Not their problem. Also said don’t run unit until part is replaced. He left and we tore down the back wall behind the A/C unit. He was right it was a pipe the pipe to the A/C unit. With the wall down you could see the problem crystal clear the A/C was never seated into the platform correctly. To hide the some of this problem they used a ton and a do mean a ton of foam sealer. The pipe wasn’t correctly connected just foamed together. Oh what a nasty mess we uncovered however we did take a ton of pictures for our friends at Home Depot.. We had to build a new platform for the A/c to sit on because the old was complete mush and water logged, gutted the bathroom floors and 2 feet up the bathroom walls and 4 feet around the A/C housing unit all walls were damp and moldy.. This was all done with our funds and our hired help. Home Depot charged my card for a service call and for a part I received no service just a body making excuses and no new part. They took no accountability, and provided no new part. We fixed the damage flipped the float and the air works fine. A/C guy said unit wouldn’t work without the new motor. It gets even better Home Depot changed my card twice but say they can’t refund us the monies they stole from us. Here is where they get shifty, their contracted A/C service has to refund us. What? Really? My bank account clearly stated Home Depot pulled the funds. The A/C service that took no accountability for the poor install, the damages, the flood or for a part they say they ordered and never returned to install. Be very careful people Not only will Home Depot Rob you but they shift the blame off on their hired contractors. We have spoke to and waited and waited for resolution. They say someone from their escalation team will call and get this settled. Three weeks of calling and calling and my bank account is still empty. Customer Service at it’s finest same day Home Depot debited my account twice but after three weeks they can’t refund us our money ! We have been robbed! We want Justice and our money back.

  79. I ordered a shower door through HomeDepot.com on September 9th. It’s November 7th and after three attempts I’ve still never seen the door.
    While the customer service team has been pleasant and tried to be helpful, clearly I’m getting nowhere with them. Despite offering to compensate me (discounts) for the time and frustration, I’m still paying something and have yet to receive nothing … but a seven week delay in the finishing of the bathroom remodel. I’d take my business elsewhere, but the other major home retail stores have the same two week shipping and I wouldn’t get the compensation, just still be out the time.
    I don’t totally blame Home Depot for the issues, however when I spend my money at their store and they choose to operate with with crappy vendors (Wet Republic) and Podunk shipping companies (Cagne (?) Global) that “misplace shipping labels” and won’t return calls, it still reflects poorly on Home Depot and receives the negative word of mouth each time the story spreads about how they can’t seem to get a customer the product they paid for.
    Hopefully some VP, or someone higher up the ladder sees this, because despite their attempted efforts the call center isn’t getting me anywhere as I’m growing more frustrated and on the verge of taking this experience with these companies to the Better Business Bureau or someone who will hopefully get the last piece of my bathroom remodel done before company arrives for the holidays in a little over two weeks.

  80. I purshased 4 kitchen appliances in aug 2017
    It was a nightmare in the palatine il store!
    The salesman Mark Buldak definitely needs some training. The salesman that corrected the mess I had was great. His name was Sid Edwards. He fixed everything that mr buldak had messed up.
    I just wanted to tell corporate what a great man and good job he did. I do not know this man but would definitely go back to him to help me. Home Depot has a great employee. I wanted you to know. Hopefully you will do something for him!!
    Thank you

  81. I just interviewed at Home Depot in Hawthorne, NY for a job I was on time for the interview. The customer service people paged the person who was supposed to interview me. They called her. I was kept waiting for 15 minutes. When they took me back to her office she told me I was late. I told her that I was on time. She repeated herself. I said that they had paged her and phoned her. She said she heard nothing. This does not leave me with a good feeling about working at this Home Depot or any other Home Depot. You don’t begin an interview with an accusation.

    She was not prepared for the interview. I was told that I have to be available on weekends or the interview was over. I should have been told this before I agreed to the interview. Needless to say I feel that I wasted my time on this interview. The initial combative attitude of the woman who interviewed me leaves me wondering if this is a place worth working at when the pay is so low and it’s only part time. Hint to Home Depot: you are not going to get decent people if you treat them like this at an interview.

  82. MY HOME DEPOT HDI KITCHEN REMODEL WAS SUPPOSED TO BE DONE IN 3 1/2WKS. 7 MONTHS STILL INCOMPLETE! MY NEW APPLIANCES ARE DAMAGED ALONG WITH REFACING & SECOND SET OF COUNTERS. I’M SICK OF DOING DISHES IN MY BATHROOM.
    I’VE HAD NO USE OF A COOK TOP THE LAST 7 MONTHS! I HAVEN’T HEARD FROM ANYONE SINCE AUGUST 24, 2017! I NEED HELP NOW!

  83. I have contacted Hoe Depot more than once about the Home Depot in Berlin MD. and their delivery company. I am not going to go through this story again. I am simply going to say Home Depot and the delivery company both OWE ME MONEY !

  84. A chronic illness prevented me from responding to a special offer from Brandon C. Hayes in a timely manner.the offer of 18 months interest for free expired on the 7/31/17. I called Home Depot customer care to request an extension,and was denied. i was unable to appeal to mr. Hayes directly,as i could not locate his contact info. as a long time card holder,in good standing,i am very saddened by this. I was told about 6 months. free interest,a pedestrian offer afforded to anyone. How insulting,as i have been a very loyal customer,and card holder,for a long time. can someone please help me?

  85. I’m a small business owner who has on more than one occasion been a victim of larceny at the Detroit Home Depot Meyers store. The last larceny has cost me over $2,000 in tools, time and money spent on buying some of the tools needed to complete the current project I’m working.. Poor security for us small business men and women who spend thousands of dollars each month.

  86. I’ve been waiting more than 72 hours for my refund on two appliances that I purchased and when i call homedepot in Yonkers there’s always seems to be a problem with them answering the phones. I need help getting back the money if someone can please contact me back.

  87. I’m having a bad experience with Home Depot services and contractor involved with home remodeling. I need Primary Customer Care to step-in ASAP.

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