Papa John’s Headquarters

Papa John’s Corporate Office and Headquarters.

All available corporate information about the pizza restaurant franchise Papa John’s, as well as a brief company history, links to the firm’s social media, the Headquarters phone number and address, Careers & Jobs information, and more.

We have also added a guide to contacting the Papa John’s Customer Service department via phone or email forms.

About Papa John’s.

The America restaurant chain Papa John’s specializes in pizza delivery and has been established since 1984.

The company was founded by John Schnatter, who opened a small takeaway pizza outlet in Jeffersonville (Indiana).A year later, he opened the first Papa John’s restaurant and began run the company on a franchise business model, and a decade later, Papa John’s had over 100 franchises.

By the mid 90s the number of Papa John’s locations had grown to 500. The company’s success earned Papa John’s a high ranking in the 1995 Forbes List of the Nation’s 200 Best Small Companies.

Nowadays, Papa John’s operates nearly 5,000 restaurants in 37 countries across Europe, Asia, and North America, and continues to receive high rankings for its commitment to customer satisfaction and product quality.

Papa John’s Corporate Office Contacts.

To contact Papa John’s Headquarters, please use the information listed below:

Papa John’s Headquarters Phone Number.

Papa John’s Headquarters Switchboard Hours.
Monday to Friday 9 a.m. to 5 p.m. (Eastern Standard Time)

Papa John’s Corporation Headquarters Address.
2002 Papa John’s Boulevard,
Louisville, Kentucky, 40299-2367

As an alternative mailing address, you can also write to Papa John’s International, Inc. P.O. Box 99900, Louisville, KY 40269-9990.

Papa Johns Headquarters
The Papa John’s Corporate Headquarters in Louisville is home to around 720 corporate employees and directors.

Papa John’s Executive Team.

This is the full list of Papa John’s most senior leaders.

  • John Schnatter, Founder, Chairman, and CEO
  • Steve M. Ritchie, President and Chief Operating Officer
  • Lance F. Tucker, Senior Vice President, Chief Financial Officer, Chief Administrative Officer and Treasurer
  • Timothy C. O’Hern, Senior Vice President and Chief Development Officer

Papa John’s Board of Directors:

  • John Schnatter, Chairman of the Board
  • Olivia F. Kirtley
  • Christopher L. Coleman
  • Laurette T. Koellner
  • Sonya E. Medina
  • Mark S. Shapiro
  • W. Kent Taylor

Papa John’s Careers and Jobs.

Papa John’s Careers site is the gateway to job opportunities with this fast-food company. To view the job vacancies currently available at the corporate headquarters in Kentucky, visit this page.

This website lists job opportunities at Papa John’s restaraurants in the United States. For all other jobs, use the search function in here, where you can browse jobs by keyword, ZIP code, and career area.

Other employment opportunities with Papa John’s are listed in their LinkedIn page.

How to complain to Papa John’s.

If you have a complaint to make, you can reach the Papa John’s Customer Care team by calling 1-877-547-7272 (within the United States).

You can also contact the company’s customer service department by filling this feedback form, which can be used to raise concerns with the Customer Experience team.

Online Support is also available on Twitter via the handle @AskPapaJohns, where customer service representatives are ready to listen to complaints and concerns between 8 a.m. and 10.30 p.m. (Eastern Standard Time).

Other Papa John’s Resources.

Here’s a comprehensive list of additional Papa John’s resources that may be of interest to the general public:

Please share your experiences, praise or complaints about Papa John’s pizza, in the comment section.

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80 thoughts on “Papa John’s Headquarters

  1. As I speak with Bluefield PD and seriously consider using up the rest of my retainer on this. I thought I would first ask for your help and maybe resolution? I have never been treated how I was treated tonight and I seriously believe this needs to be placed before a higher authority than myself at this point.

    I had a problem at one of your locations tonight as me and my son ordered a late night pizza since Daddy worked late. I didn’t mention single career oriented father of a beautiful eight-year-old. So maybe you can understand why Papa John is so easy for me and how this can be frustrating. I go in to your filthy location that honestly, my Son says looks like the purge in an old rundown building with all other shops closed and this one is well.

    So even with that environment, like I said, I am a single working father just trying to get by and pick up any of the balls that I drop from work to school to getting a kid up and ready every day. So as I arrive I go to the counter and oops, they’re counting out there drawer, they asked me to wait just two seconds and no biggie, I’ll wait. As I wait there ten minutes for my online speedy pick up (no-COVID) trip. He then tells’s me I don’t have an order for a Mutter. Okay, can you check for a Michael, I don’t have a Michael or Mutter. Yes, Ma’am, can I help you? Hold up, I’ve waited here with my child and I ordered a pizza so I need to get a pizza or a refund BUT I am still in line, sorry Ma’am, but I was just talking.

    He then turns this into you don’t have an order and if you think you do, bring me a receipt. My jaw dropped, and I said, “look man, I know I ordered a pizza and I received the email and alert on my iPhone.” Well, like I said, you bring me a receipt and we’ll take care of it. Okay listen man, if you make me walk out to my car and get my phone because I told you I don’t have a receipt, I ordered online! But if you make me walk out there, we’re going to have a problem. I told you I don’t have an order and I don’t care if you grab your phone. Go ahead and I will show you where you’re wrong.

    My jaw dropped again thinking, doesn’t he realize the mark up on pizza and that it would have just been cheaper and easier to say “here let’s fix that for ya” and write it off as waste? So as I exited, I am, of course, mumbling expletives at this point on my way out to my car. So I come back in only to argue and cuss with this MANAGER OF THE LOCATION, and not some Joe standing there, but the manager of the location. He yells at his employee’s who all three are standing right there at the counter and he yell’s “ CALL THE COPS!” The poor little girl all of 17, I suppose stood there stunned as I ask now what are you calling the cops for? Because you are in “MY STORE” cussing and causing a disturbance.

    As I laughed at him and said you seriously believe you can call the police? Okay, so go ahead, dear would please call the police and have them come out because someone said “fuck”. Poor girl, she quietly told her Manager “I don’t want to be involved with this” as he tries to yet again tell the other employee to call the police on me. The response was “If you want to call the cops, go ahead” as all three employees left the manager alone at the front counter with me and returned to and stayed in the office.

    Now this story is only getting started and, unbelievably, it gets worse. So as we are there arguing as he keeps telling me how wrong that I am and go ahead big guy, pull it up on your phone. I am arguing and he comes across the counter in a stance as he bears down on the counter and leans in to my face to scream “FUCK YOU” as I lean right back in “NO FUCK YOU, WHO DO YOU THINK YOU ARE??” At that point I knew this was wrong and I need to go. As your manager is still going on about show me this receipt…

    I simply say I ordered on my iPad, not my iPhone. And I use LastPass as my password manager and I will not log in right here or waste the time trying. But if I need to run home and get it, I can. He then laughs at me and says all of this “for 15 dollars, a fucking pizza”. That fucking 15 dollars or fucking pizza isn’t a big deal since I tip more than that, but that was just his negative assumption. He had a real good time mother-fucking me all the way out the door and get your iPad and I’ll show your dumbass where you fucked this up at. Go ahead. Big boy, get your receipt and come back. As I am pulling out of the lot, he is locking the door behind me. So come back really?…

    Sir or Ma’am, I must tell you I was so flaming angry at this entire ignorant event that I had to let off a little steam on the ride home to get it out. By the time I got back home, I had released some steam and decided it’s not worth it. So I decided that 15 dollars or trying to get them to understand it is not worth it. So I walked away and just went to Wendy’s and get my child feed and go to bed, this is at 10 pm. So I just let it go and said I will email a complaint and write a review and be done with this. Because as he makes fun of me for wanting my 15 dollar pizza and judging me. He takes two hours of work to earn that same 15 dollars. So you would think if anyone respected my money would be him, right?

    But wait, that’s not it…

    So I have avoided this and was just going to chalk it up to me having a poor mindset and I should have never been in this type of place to begin with and I can certainly afford to pay for my meal and good service I just have a horrible poor mindset. So as I have now worked late, got my child fed, fed the dogs and not eaten, but finally I can lie down and watch tv and fire off my complaint and be done with my day. And as I am on complaining, they are sending my complaint directly to him to resolve. He then calls my personal cell phone and lets it ring out. Calls immediately again to let it ring out at 10:30pm, so I get up and go to the garage and retrieve my phone out of the car. And now I am determined to find out who’s calling me like this?

    Your manager has used my information to call back a customer that he just had a conflict!! Even better, I didn’t know who he was, and I asked since he completely mumbled his name. That’s it. I said “who are you”, “This is John with PapaJohns Pizza”, “who is John from PapaJohns?”. “That’s me ” “No JOHN from PapaJohns, what is your title what do you do for PapaJohns?” “I am John (don’t remember the last name) The District Manager for this area, well actually for both locations, the Princeton and Bluefield location. Okay, John, so I let go and explained and complained about the event.

    And John says at one point, “Well, it doesn’t matter because you’re not a customer, you didn’t have an order placed.” I immediately say “WOAH John, don’t you see how condescending what you just said is?”… Yea, and it doesn’t matter you didn’t have an order. I couldn’t believe it and said “John don’t you realize this is exactly why your managers feel this is ok?!” He say’s again well all of that doesn’t matter because you didn’t have an order!

    I immediately said is this the same person who I just had the issue with at the store??? And you called my house! YOU USED MY PERSONAL INFORMATION IN YOUR WORK DATABASE TO CALL ME AND HARRASS ME?! I walked away, and he came back for me to really invite me back to get my ass kicked.? Not only that, he used Papa John’s information to call me and harass me! I told him you really used my personal information to call and lie, saying you are the District Manager to prank call me and make me look like a fool and harass an upset customer who is at home in bed. That alone is NUTZ and scary, so I have contacted SGT. Roberts with the Bluefield Police Department and I will certainly forward a copy of my police report to you. I will also forward my attorney’s contact information once I make a move on the rest of my retainer or not. I may need to hire new counsel if he can’t handle this sort of thing.

    Sir or Ma’am, please understand that I am not looking for a long-term litigation over this and I hope there is a mutual resolution. I am not here to demand anything of you and I am not here for anything other than resolution and safety for me and my child. Because I don’t know how you see this, but I see this as a serious threat. In this world the way it is today, if he is crazy enough to call me at 10:30pm at my home to provoke me in to coming back to fight him. I have to believe if he will act this crazy. He is capable of far worse. He say’s he only called my phone to check and see if I was going to come back with that receipt?”

    Why would you, the “Manager” of a location who had an incident, ever call that person back to provoke that situation because that is all you’re doing. But to lie and say that you are the District Manager and coax me in to that. Well, that IS NUTS AND I HAVE CALLED THE POLICE! I am not writing you this for anything other than my peace of mind and your insulation of a potential disaster. I believe if we both walk away with those things, this should be a negotiation that both parties leave feeling satisfied and, well, you know the joke there.

    The really scary thing is he thought his behavior was appropriate. I mean, come on, I am not unrealistic at all and I know we are all jerks or assholes at some point and that’s okay. But what all other adults are doing is taking 5-10 minutes before they go in to that crap job and get it together and go to work. Because even the jerks and assholes realize you don’t do this at your place of business! That is the scary part he doesn’t have any of these filters.

    I don’t dare to say anything about your resolution here and that would just be spiteful. I only want to know that your manager is not going to now come to my house and kill me?! That is the only resolution I am looking for. I will never return to this store or any other in the chain. This all really happened to me tonight and I know it sounds amazing, but it is real and yes, it happened. Since my 15 bucks or my pitiful reaction over just a pizza was so funny and shocking. If you were to pay me for my time in drafting this email, it will be well over 15 dollars! But explaining negative assumptions to him is pointless. I do not care what is done with him, to him or for him. At this point I only want my safety and to inform and hopefully help insulate you from what is becoming an obvious disaster.

    Unfortunately, I can’t depend on PapaJohns on this side of town to save me. I know that is poor for me as a parent, but please understand; I manage and lead 18 associates daily and virtually around the world. I have an 8-year-old son that I do alone with no help. Sometimes I work 12-16-hour days and you would think easy enough to go to the kitchen and put on a pot roast… IT ISN’T! That is why I loved the option of PapaJohns and it wasn’t Daddy messing up anymore, it was treat time at PapaJohns. I don’t have that anymore and I won’t even DoorDash this place. But not only did I lose that today, but now I have concerns about mine and my child’s safety. This isn’t normal behavior and you feel it is I will have no choice but to place this in front of a higher authority and find resolution and my safety.

    This man was behind the counter saying “come on big boy” as he motioned for me to come on behind the counter. Let’s fight. I moved from St Louis just a month ago based on the remote option and this place has no comparison. I have never been treated or talked to this way in any establishment before. This is the craziest thing I have ever seen. He tried to fight me in front of employees me and then uses my personal information to call me at home to lie and misrepresent himself to deceive me only to then re-engage me and try to coax me to come back to your store for the obvious. So now the Police are involved and if needed, the court’s getting a protective order against this individual and PapaJohns since your neglect of this issue shows me an obvious red flag and I will not wait on your inaction to cost my family their lives. I will get this in front of the Courts, this will go viral on every social media platform, blog, RSS feed, webpages built, Reddit pages. This information will be out there for the safety of the public.

    Sorry, as that may appear threatening, I know, and that isn’t my intent. My intent is to do anything that I need to keep me and my child safe. Because this isn’t normal or safe, if he’s willing to violate my privacy and information to use it for his personal reasons and that is all this was, then I will not wait around to see what’s next. I am sorry for my novel here but I want it to be very clear this is an issue. As I try to contact Papa John’s corporate complaints, he calls me and laughs that they gave him the complaint to resolve?? I have the voicemail… I have the call logs and all of this will be on the police report I will share with you.

    Please help. I don’t believe this needs to go to court. But I don’t want to chance it and not act and wait for the same person who confronted me, tried to fight me and as I left, he went in to your database to use my number to call and misrepresent himself as someone else in the company. This is all the actions of a crazy person and do I think he’s capable of even crazier actions,… YES! Please help I don’t want your CRAZY MANAGER to use my personal information again to find my address and come to my home and kill me!! I am keeping a copy of this email on my drive and I am going to email a copy in case anything happens to me or my child, that I tried to reach out to Papa John for help and they ignored this knowing the consequences, my death!

    Thank you for your help in this matter.


  2. Picked up pizza at the Goodlettsville tn location setting in my truck and watched the lady inside wait on customers, handled money then picked up the dough to hand toss without washing her hands. This is just not acceptable and I will never purchase from Papa John’s again. Not gloves and no hand washing just nasty.

  3. I just ordered a mix match deal with medium crust cheese, 10 pc BBQ poppers, 1 Shaq-a-Roni XL(pepperoni,xtra cheese, original sauce) 1 lg specialty, 1Lg 2 topping, totaling $65.66. We received all but the Shaq-a-Roni and they were all cold and late. We tried to go pick up the Shaq-a-Roni pizza but when we picked it up and got in the car, we found out that it was only a large pepperoni. We ordered it under Terry Boman and used my debit card. Order # 899098556. I even paid for delivery and left a tip. I’m not happy.

  4. Just saw a papa John’s delivery car (mustang) speeding up our road, not stop at the stop sign and continue.
    This is why I don’t order any longer from papa John’s

  5. Hello I was very displeased with the customer service I received at your Beaufort,SC location in Robert Smalls pkwy. I visited this location after I called in my carry out order at 9:20pm. I was informed it would be a 30min wait. I arrived at the location at about 9:45pm. There were several other customers waiting. I patiently waited as another customer came in after me. All of the other customers were asked their order name except me and the young lady who walked in after me. A female employee came to the front and asked the lady who came in after me what her order was. I was still patiently waiting standing alone. The female employee informed her that her order was still being made. I’m still patiently waiting. The female cashier then proceeded typing in order on the register and find other things. Note their were two female cashiers. The other cashier said hello and proceeded doing other things. At this point it’s obvious I’m being overlooked. I was never asked was I helped or anything. I then ask both cashiers can I get some help. The female cashier who previously came from the back said with an attitude ma’am we’re busy I’ll be right with you. I said well I’ve been standing here a while and you’ve overlooked me several times. I told her that the young lady who arrived after me was helped first. She then told me to lose my attitude. I was like hold up I don’t have an attitude I just want service Like everyone else. A male employee came from the back and told me that I had an attitude and if I wanted my pizza I need to lose my attitude. I informed him that I didn’t have one I was overlooked and just wanted service. He started yelling “WHAT’S THE NAME ON YOUR ORDER?” At this point I feel attacked racially profiled and disrespected. This was all done in front of another customer and other employees. I feel as though this issue shouldn’t be left unresolved. I’m a frequent customer and I enjoy papa John’s pizza but I refuse to be talked to in that matter by anyone especially if I’m paying customer. They were verbally
    rude and disrespectful. Where is human decency? The customer who came in after me and witnessed this totally agreed!!! She has been waiting a while for her and a friend’s pizza and told her friend about the incident. She informed me that she was disgusted with the employee behavior and I did nothing wrong!!!! I would like to be contacted personally this matter!!!! I’ll continue to reach out until I’m heard!!!

  6. I enjoy papa John’s pizza but I did not realize it was also going thru door dash! I called the location I ordered from and I got an excuse of short of drivers! Bullshit! And also I didn’t the driver was outside the door! You have lost my business!

  7. I ordered a pizza at 848 on August 13th it’s now 1148. And I would like to get my money back becuz it was never delivered. My number is 502-822-xxxx. Please get my money back on my card that I ordered with.

  8. I ordered a pizza and they said my check card didn’t go through. I said it’s not possible. I gave her the information again and she said it went through. That the first charge would be put back in my account in 3 to 5 days. How is there a charge if it didn’t go through. I’m not happy and will not be ordering from you anymore.

  9. Papa John’s on Charlestown road in new Albany indiana needs something done this place has a bunch of “kids” working and for the past 4 times that I e ordered I’ve have to call back to the store why is the pizza raw dough and or no cheese or burnt this has to be one of the worse and I love papa’s pizza but something is wrong with this ppace

  10. I ordered from papa johns in roy utah tonight before they closed. I got an email saying the canceled my order because they couldn’t reach me via telephone. They didn’t even attempt to call me and my husband was right next to me the whole so he can vouch for me. My 10 year was hungry and I was upset. I don’t know if I will ever order from you guys again, which makes me sad because you have the best pizza ever. I wish the employees at this site cared about their customers instead of canceling it and lying about it. I even tried to call them several times and now one answered. Very disappointed.

  11. I am super disappointed with this situation!!! I live in New Albany and drove all the way to Clarksville just to get my pizza and garlic knots, the guys at the store were super nice but then I get all the way back to work and see my garlic knots then I taste them and they are literally crunchy because they are so burnt! This is the reason that I don’t go to the New Albany Papa John’s anymore because they would always overcook or undercook my pizza and then get mad at me for complaining about it!

  12. I just left out of your Camp Creek Market place . East point Ga . I came in. Never treated just looked at by 2 gentleman that was working. As I stood waiting for someone to come to the counter or even just say it will be a min. A female walked in the guy with the dreads Dan near tripped from running to see what she needed. He checked for her order it wasn’t ready. Then he ignored me again then proceeded to finish what he was doing before. Then I said I have a order. I it will be a minute. Wooow. I’m from Chick fila Corporate Office from across the street. We order all the time. It’s always a issue. But today on my day off I go in . And now I see why! I had a large order which I just patronized Moes. I know good help is hard to find but bluntly rudeness is not acceptable at any circumstances. I am angry and felt as though I wasnt good enough to get treated. Like wow. And by the way I taught the SAFE SERVE CLASS IN CLAYTON COUNTY. And your work had dreads with no hair net. Love the food but the service is not worth two cents.

  13. Horrible experience!!! Over 2 hour wait. Never got my feed. Only to be received with attitude from the store manager

  14. Your clarksburg WV Papa John’s store is aweful and several of your employees smoke pot outside the store. I seen this first hand and it smells bad to walk in there.

  15. Metairie_LA on west esplanade rude people no customer service the so called manager actually hung up on me

  16. the service was horrible, the pizza came balled up in the box, and when we called they hung up and weren’t able to speak to a manager. I would like the money returned !!!!!

    the location was
    3403 Lancaster pike
    Wilmington de
    302 993 xxxx

  17. I’m so passed I had COLD FOOD I called within 5 mins of delivery the manager was RUDE AND HUNG UP I AM ABSOLUTELY PISSED OFF AND OF COURSE CORPATE 😤 CAN’T BE REACHED

  18. 2 orders ago they forgot my 2 liters my last previous order they forgot 2 20 oz and a 2 liter and were 25 min late both times, they sent a coupon for a free 2 topping large pizza and had a note to give me 2 free 2 let’s bc of the problems, when I tried to get them tonight my approximate arrival time was 39 min. Delivery driver calls to confirm address and says will be there in just a minute at 45 min point. At 1 hr and 5 minutes I called to cancel my order. This was the 3rd time in a row I’ve had problems with not getting my food and/or waiting well over 20-30 min past when it was supposed to be here.

  19. My comment is in regards to your app which I used earlier today. Can’t you modify it to allow for ordering by a time in the future? I clicked order hoping it would allow this feature but did not to my dismay!

  20. Called papajohn at 830 pm ordered a large beef/jalapeno we always use papajohn so it took them till 10:o’clock after I called back again I sat in my living room waiting and waited with my front door opened so at 10i called back the manager said the delivery person came twice which was a lie I was sitting waiting the manager insisted on arguing with me I know I was sitting with my door open so he sent the same cold pizza back for twenty one dollars and some change I think I deserved my money back I had to put it in the microwave to heat it I really dont think this was right I mean fair is fair then the driver had a attitude because I said I shouldnt have to pay because he couldnt fine Vineyard drive

  21. I made my order on line. Then went on about my business. After waiting for over an hour, I was like, gee that was supposed to be here by now. So I went into the App to double check on the time and I see the word “CANCELLED” ,what?? MY phone number is up to date, I order all the time from home and work. Why didn’t they just call me? They cancelled 10 mins after I made it. This is really a big deal, as that was Dinner for my wife and I. We work all day too. Bad customer service. Otherwise I can’t say a bad word. I was just hungry. I love my PaPa John’s pizza!
    Uniontown PA.

  22. Had a delivery driver from pj speed through a rv park, run a stop sign almost hitting my car on the side my kids were sitting on. When I told him he needed to stop at the stop sign he flipped me off and sped away. This happened at 875 NE 48th St Pompano Beach, FL. 33064, 07/08/21. I contacted the nearest pj’s and informed the manager. Not sure if he will do anything about it. Not sure if you will so tomorrow when park manager is here I will inform them. This is not a 55 and older park there are kids here.

  23. The Papa Johns in Mills River NC is terrible. Service is beyond bad, I live 5 miles from resturant and it takes them almost 2 hours to deliver and either time was not in the rush hours. I decided to give them a 2nd chance and it was worse than the 1st time. I know several of my friends that are dissatisfied with the service and the pizza in general. I will drive to town to get Papa Johns if that is the kind of pizza we want but honestly it has really almost turned me against every one. If you want to keep up your reputation I would seriously consider checking this one out if I was you

  24. call in for delivery, the person taking order was so rude. sounds like he was indian. was screaming at me, i could not understand him. asked him what the total price was he kept screaming and hung up phone. Conyers Georgia

  25. I get employees needed a pay increase.
    You are passing this on to consumers.
    We have to pay $4.50 + driver tip when delivered. This on a medium pizza. The pizza was going to be $21.00. This is crazy. I think the greed comes from the top. They make to much salary and pass there high salaries on to consumer. So we ordered a large from Domino’s from $21.

    No delivery fee and have to come further. Therefore we tip more.
    Just greed from Papa John’s upper management.

  26. Papa jhon needs overseeing..covid.. no gloves throwing flour from unsanitized plastic dolly that’s hard employees using bare hands no washing seen before hand laughing disrespectful to community safety standards.

  27. I am extremely livid about my recent experience with Papa Johns on n. Deshon Rd store #0416. On 6/23/2021, I ordered online for delivery and waited two hours all the while, tracking the driver. When it showed delivered, I immediately called the store because it clearly was not delivered to me. I was told that my food was still at the store and due to short drivers, Papa Johns used a Dorr dash driver, who did not show up at the store to pick up the food. I asked why noone called to let me know this after two hours of waiting. I spoke with the Manager Julian G nd was told that due to policy my bank visa card purchase could only be refunded with cash and that I would need to come to the store to get it. I asked if anyone was going to apologize for the inconvenience at all or offer any compensation for this error. I did not get either!!!!!! I did not have a vehicle at the time which was why I ordered delivery So, I had to inconvenience my neighbor to take me to the store. I will never shop at Pp Johns again and will let everyone I know to stop supporting them. There was no empathy! No customer Service appreciation! No value of those who support the store whatsovever!!! not even an apology ! Nothing !!!!!!!!!!!!

  28. Papa john Fayetteville ncPapa john 5554 Yadkin Road #100
    Fayetteville, NC 28303-2649 I order pizza June 18, 2021 never received pizza. After over 2 hours waiting I called papa john the female shift leader at 10 pm estimated said door dash was used however the papa john track order showed my pizza was delivered, which never was. I asked where is my pizza. The shift leader female said I do not know, I asked for another order she said yes then placed me on hold and forgot about me being on hold. I called back and again the same female shift leader answered and said she canceled my order. I asked her why I want my order I have kids and we are hungry. The shift leader females nonchalant rejected my customer service and said I had to pay again. She said I would get a refund. I asked for a receipt she said no I can not. I am.entitle to my receipt of my refund. Poor customer service. I believe papa john gave my pizza away and I seriously doubt I am getting a refund. I would like to be credit na k my refund of 34. 50 what is rightly owned to me because I never received my pizza. However door dash kept pizza

  29. You don’t make pizza Stop saying you do! The food is absolutely disgusting! Your manager needs to know to talk to a woman and Not call her Dear, Sweetie and Honey! So sexist! Fire him

  30. I tried to order a papa John’s pizza for delivery. They said that I was out of their delivery range. Knowing wher th store was located I looked up on google maps to find that it was only 3 miles from my door I had to end up using another pizza company that did delivery to my location and I found a domino’s and a Pizza Hut And ironically both of them did deliver to me and both were located further away from me than the Pappschild John’s was. I find it hard to believe that 3 miles is out of your delivery range I would much rather have one of your pizzas than Pizza Hut or domino’s I live in a condo
    Address is xxx brightwater drive
    Myrtlebeach, SC 29578
    Mobile phone:(843)333-xxxx

  31. I ordered from Papa John’s in Salem Virginia. I received my order in two parts. Some of my guests ate while the others had to wait. I ordered everything at the same time. I call back to the store and was told by the manager that she couldn’t do anything about the mess up. She said that she would have the GM to call me which I never received a callback.This is a sorry excuse for a Papa John’s . I will never order from Papa John’s again

  32. I made a complaint over the phone about an incident that occurred recently at a Papa John’s here in Tucson a week or so ago but, nobody has sure in the hell gotten back to me like they said. My next move is filing a damn lawsuit against the company if I don’t get a $50 gift card.

  33. Ordered pizza from my local store (3625 my holly Huntersville rd 28216) order number 867264970. Pizza was great until I took a bite and found an inch and a half twisty piece of metal about 1/4 inch thick. Thankful My kids or I didn’t accidentally swallow it

  34. It had been a while since I went to the Northport Pappa John’s because it was terrible there wasn’t any cheese very few toppings but I used to love there pizza so we tried again it was terrible again so they got us for about 40 bucks I just watched Pappa John on food factory USA and he was so perticular about the dough plant and said he wanted every Alice to be perfect so the dough had to be if u got people making them that don’t care ur pizza is not and will not be best I don’t think we will ever try them again Pappa needs to spend more time on stores it’s his name and Northport Alabama McFarland Blvd store is killing it

  35. I am an employer trying to verify the employment of a previous staff member. He worked at a Wisconsin store. Jonathon Schubert.

  36. PapaJohns at 4020 Minnesota Ave

    I spoke to a manager Stevin he was extremely rude inconsiderate & very unapologetic he has no customer service skills.

  37. Papa John’s on Cascade sucks I never get my order on time they always call me asking me can I pick it up or put it on the car and then send it GrubHub if I wanted to pick it up I wouldn’t call for delivery y’all need to close that Branch down

  38. I ordered online an hour right before they got ready to close and I kept calling and some guy picked up saying “We’re closed “it was not evening 9 yet. I’m upset that they cancelled my order. I was going to track my order but they canceled it

  39. I went in for an interview on 5/18 at the Papa John’s at 6100 West Broad Street at 9:30 am. I had to knock on the door to get in. After waiting for someone to answer, I was greeted( unpleasantly) by Jordan. I told her who I was and that I was there for an interview. She told me that she didn’t know me and I quote ” I don’t like the way you knocked on my door so just leave.” I was very hurt by this and found her behavior very rude. I explained this situation to a few of my aquaintences and they were also displeased by this. This was totally uncalled for. I felt like a victim of racism.

  40. Pay your drivers more, then they won’t get mad because they don’t get a tip, they should not come asking for a tip then complaining because they don’t get one

  41. I paid $16 for a pizza that the toppings were probably ran thru a blender and u didnt get much of that. if i want mushrooms. i want to see mushroom slices.i want to see my ingredients. on that pizza. i couldnt taste my ingredients because they were so pulverized. i used to consider papa johns the best pizza. not any more. i went to papa johns in forest city NC

  42. Im a weekly customer and I prefer pjs to All!
    I live about one and a half blocks from our local store.
    I can NOT understand why i need to be called for directions Every Single Time I Order delivery… if you check my account you’ll see that is no small number of pizza’s! My pizza takes nearly an hour everytime i order and my order has been consistently doughy and luke warm…
    What do I have to do to be remembered by my local Papa John’s?
    Very disconcerting!

  43. So I still haven’t gotten any response back from my last complain. My girlfriend and I ordered from there a week ago and had a terrible time with their manager. The store in Daytona beach area code 32114. We never got our food and when we called about it he said we were on a 48 security risk. To call back after 48 hrs. And we did and he said he didn’t remember that. We are pissed. We complained on here when it happened and it said we would here about it but we still haven’t. I will continue to call corporate until this is resolved. The manager called my girlfriend a liar and treated us both like non valued customers. We just wanted our food.

  44. I came into the store in the Spokane valley and the guy was helping me was a short gentleman I believe he was the manager at the time. He was very inappropriate with me and even his staff. He made me feel very uncomfortable and his language isn’t appropriate in a place of business. It was a Monday evening. I will not come back and i will let others know joy to spend money in a place of business where his staff and customers feel uncomfortable.

  45. Hello I stay at Myrtle Beach Travel Park about 2 weeks out of the month I live in Sumter South Carolina I go to Papa John’s Tanger Outlets on 17 right down the road very often they never have a good attitude but I overlooked that because I know everyone does not want to be at work and is tired today I stressed over and over to the girl I wanted extra peppers and sauce I just cannot eat my pizza without it it’s just my thing I stress it to her so she would not forget at least four times she handed me one pepper and one soft why should I have to get my car and ride back down there on my vacation to get things right and this is not the first time it’s happened I’ve just overlooked it but I will not Overlook it again it is just very frustrating thank you Tonya Dallas my number is 968 83 area code 7636

  46. Ordered two medium pizzas from The papa johns store on nova rd in Daytona beach Florida. They took my order for delivery, and told me it would be ready in 30 mins. An hour and a half goes by and me and my girlfriend are still waiting for our food. It’s been a long day at work and we were eager and hungry. I decide to call and ask on it and the young woman who answered the phone said it’s marked complete so she “thinks that means it’s on it’s way” so we wait more. Finally my girlfriend is super upset and she calls and the manager answers. He said that the driver went to the right address and somebody answered and said they didn’t order a pizza. False. We even waited by the door for the food the entire time. We asked him why if it was the right address did somebody answer when nobody knocked or called my phone. He even read back my phone number and address to assure me it was right. I never had a missed call or anyone knock. We asked what they can do about it and he said that he can’t do anything and we have to wait 48 hrs because of a security violation. We’re super pissed and want something to be done. I don’t care who we have to get ahold of even if it’s papa John from the commercials. The manager was super rude and the young worker seemed really high in the phone. Will not order again unless something is done. And go out of my way to make sure no one I know orders from the store on nova rd in Daytona beach. Thank you

  47. I’m a former employee and I was carjacked and wasn’t able to work for a few days and because of that I was basically fired

  48. I spent $32.34 on a med pizza with 7 items and 2 of those sausage. And a cookie.
    3 of the pieces had only cheese.
    I called to complain and was turned over to what I would guess was the manager
    .this person said that I would have a refund in 2 to 3 days.
    I then asked his name and he hung up on me !!!!!
    The shop is on Calumet rd in Sheboygan Wisconsin.
    My name is THOMAS Mackinnon and I have been a loyal customer for years and trust that this will be taken care of.

  49. Poor Customer service Very rude Employees been doing business there for fifteen years. Called to go order called back 1 hour later they said it would be 2 hours haven’t made pizza yet sad.

  50. I ordered pizza @ 8:00 pm it’s now 11:47 pm no pizza no phone call I’m calling they hang up on me my sister went to pick it up they are giving us all kind of excuses

  51. I made an order online 4/7/21 approximately around 10:18pm schedule for delivery. My wait time said 65 minutes to 74 minutes. I checked the progress of my order every 20 minutes and it continue to say prep order. So after an hour wait, I called the store to check the status of my order and a guy told me 20 more minutes; ask for my hotel room number and it would be out for delivery. 30 minutes had gone by and still no delivery and I got an email stating my order was cancelled without anyone from the store contacting me. Worst customer service ever now I have to go to bed with an empty stomach. I’m furious and this is unacceptable. Papa John’s Store #405
    3077 North Druid Hills Road
    DECATUR, GA 30033-2624

  52. I am so upset with the pizza we received. I have been a customer for sometime and this is the third time I’ve had an issue with my order, so now I’m now I’m contacting you. Last night I ordered my wife a thin crust pizza. Not only was it late to arrive, but it was cold and burnt. It was card board! I’m pissed about this! My pissed didn’t have much cheese and was cold as well!

  53. I called the store at Brogdon woods to find out why my order was taking an hour and a half to arrive. When I called they would hang up the phone every time they picked it up. I called several times and finally the manager told me they didn’t take calls from private numbers and hung up the phone again. I called back and told him that he should have told me that the first time and yes I cursed at him but by that time I was furious. This was on April 4th 2021 at about 9:15 pm.

    1. Y’all need to a drug test on Maurice Smith . He does meth and steals y’all garbage bags and giving away free food to his friends
      Thibodaux la
      On st mary street
      I have proof.

  54. I don’t know what bother me the most, the time that it was 8:20 and they don’t close until 10:30 or the fact that when somebody came in with an online they were able to get their food. When I came in one lady was about to take my order but they told her that they were closing . This is unacceptable and they do this every other night, no manager in sight. 2757 S Mendenhall rd Ste 6, Memphis Tn,38115

  55. I ordered at the Union City Ga location. First the order said delivered but it wasn’t then when we got it it was cold 😡 I called and they kept me on hold over 30 min waiting on the manager because the team member told me there was nothing they could do. Another pizza and get this one back would have worked or next pizza on them or come pick one up if you’re able but noooo she told me nothing can be done then kept me on hold. I’m still on hold this very minute.

  56. We ordered a pizza from the pickup/delivery at 14205
    Midlothian Turnpike on Sunday, March 28. While taking a bite of the pizza I discovered a sparkly, about 1 1/2 inch long false fingernail. This was very disgusting and made me sick on my stomach. I can’t believe that with all the cases of COVID 19 that a worker was allowed to work making pizzas with no gloves. Managers should monitor workers more closely. Can’t stand the thought of eating pizza again.

  57. Please allow the phone in orders to go straight to the Papa John’s. Your call center is terrible. I got told my email was wrong. And hung up on twice. It’s frustrating. And unprofessional.

  58. What a crappy company! We ordered online waited quite a while then decided to go look to see what the issue is will the issue was that it was going to take two hours to get our food to us but they didn’t bother to tell us that before hand. So when we called to complain we are put on hold. We use the online chat who basically acts like there’s no big difference between dinnertime and bedtime and hangs up on us. We try to use the feedback form which you can’t use without the numbers off the ticket from the food that we’re not gonna get till bedtime. We contact by phone they send you back to the feedback form that you can’t fill out without any numbers.So not only did they not bother to notify that they were insanely behind when they did everything they possibly could to make sure the customers could not contact them

  59. Would love to be able to speak to a representative about service rendered at store # 4158
    Contact info
    Adam Vasquez
    210 412 xxxx
    San Antonio, TX 78237

  60. I recently started using your online service about a week ago and don’t believe I’ll be using it again. I’m a manager at a Huey Magoo’s and Apopka and don’t always have the ability to run out and grab something to eat so using your app was pretty handy at first it seemed like. But upon receiving my food and signing the credit card slip I noticed the price was higher than it should have been because I used a promo code for 50% off using the online app. So I asked the delivery driver about it and he said I’d probably have to call the manager at their store which I did. I decided it’s no big deal, it was only a matter of about $9 because I know how busy managers can be with other problems and issues so I didn’t want to add to them. So anyways the next night I ordered again through the app and used a different promo for 35% off I believe . And the online app accepted it, and yet again when the delivery driver shows up the prices not correct. So then I gave the manager a call and was told that it would be a few minutes and the employee asked if I could maybe have him help in any way, so I explained pretty quickly what had transpired the last two nights and he put me on hold and explained it to the manager I guess and he came back on the line with a number for me to call because they don’t deal with online in the store which I understand . So I called and I’m not really sure how to explain what happened other than nothing. After repeatedly trying to get the customer rep to understand why I was saying it was hard to understand them and at the end basically nothing happened except giving me another phone number saying that’s who I should have called in the first place. I was basically told that I was supposed to apply the coupon before I placed my order and that if I experience the problem again to call this other number. Needless to say I was fit to be tired because I’ve I might not be a wiz on the computer but I’m pretty sure I know how to fill out most order forms , which I did and basically was told how to do something I’ve already done and not getting any results was very stressful and aggravating. So the number that I was supposed to call was written on a Post-It note and I misplaced it somewhere night before last so I decided to reach out this way and hopefully have someone that understands that I’m not looking for free food I’m just getting honest to goodness feedback on my experience. We have problems with our app as well and sometimes we deal with it in the store depending on how big are the order is or how much of it we can absorb without it getting to corporate, on a Case by case basis. We are constantly refining our hospitality process and phone skills and anything else you can think of to help us continue to grow as a company and provide a better experience to our customers so I hope this feedback helps and doesn’t look like I am after anything or just another unsatisfied customer who’s looking to complain. I hope this was helpful and didn’t seem like that. Have a great day and hopefully I won’t have to reach out in a negative way again , instead will be a positive experience like it has been prior to this . The app just seemed like it would be helpful because several of my cooks and servers as well as myself order quite often , so the app just seemed like a good idea. Have a great day and thank you for your time. Brad B.

  61. I can never figure why I never get my W2 mailed to my home. What’s going on with Papa John’s it’s the only company I’ve ever worked for that won’t mail it.

  62. To whom ever this concerns,. The food I received last night was horrible and made me sick, chicken wasn’t done and everything was soaked in grease and cold , the other panini was also cold and nasty, I would like to get my money back I paid a lot for this order and am a long standing customer.

  63. Why do I have to call halfway around the world to order a damn pizza? Nobody in this country needs a job? Last time we order papa johns. Now Papa Gones

  64. Hi…I was an employee at popa John’s. I need some information of when will W2’s be sent out? I haven’t received minds.

  65. I orered a pizza from papa John’s online for carry out. After placing my order it gave me a tracking time of 45 min to 56 min. After an hour goes by I check my tracking status it’s still in being made mode. I call the store they tell me it’s going to be an additional hour. I then cancel my order im not going to wait another hour. I had this same experience the last time I ordered. I understand that businesses get busy but don’t mislead the customer about how long it’s going to take to get your food. I usually don’t complain im not one to complain in order to get free food and im not trying to get free food this time. I really like papa John’s and I wanna continue being a customer but with the lack of good service i will take my business elsewhere and truly I don’t want to do that because in my opinion papa John’s has the best pizza around. If it matters at all my order number is 831279629. The store location is Cookeville Tn. This order number may not register because I did cancel my order because I was going to have to wait an additional hour on top of me waiting an hour already. I am very disappointed In the recent service. This was the second time this has happened within this week this has happened.

  66. This is for the Galion, Ohio location. We ordered online pizza and breadsticks for pickup on March 17, 2019. I placed the pizza box on the front seat of my car with the breadstick box on top of that. After I got home, the butter had run out of the end of the breadstick box and soaked and stained the side of my passenger seat. I immediately called and spoke with the store manager who explained to me that the owner is deployed but that she would pass along my issue and cell phone number. March 23, I called the store manager again to let her know I had heard nothing from the owner. I gave her my number again and an email address that I can be contacted at. It is now March 31 and I have still heard nothing from the owner. I understand that he is deployed and commend his service to our country, but if he is unable to run the business during this time, then he needs to have a proxy to deal with things. I have tried to clean the seat myself with little effect do the staining. The seat needs to be professionally cleaned. How do I move forward from here?

  67. Tonight I had a terrible experience. I placed an order for one cheese pizza at 5:30 pm. It said one hour. In the meantime I left my phone to charge in my room and did other things. I came back around 6:30 and noticed i had a voicemail. Apparently a previous address downtown had been listed for my order and it had been cancelled. I immediately called the store to ask if they could still proceed with my order but to the correct address. As soon as the manager Buddy got on line he was combative and barely gave me a moment to talk. I tried to explain what had happened but he refused to let me speak. I said “Regardless of the error I still need my pizza so how can we expedite this order?”
    I had never asked for a free pizza and told him I was not asking for that!! He replied, “You said you wanted to expedite your order”
    Clearly he didn’t know what that meant. I asked him to let me talk but he rudely and condescendingly kept saying it’s not his problem that I was charging my phone and they cancelled my order. I tried to say I just want to reorder the pizza but he laughed and said “you can just hold” then stuck me on hold. He never checked back in. I tried calling back and he laughed and said “Hold please” immediately placing me on hold. He thought it was a game. All I wanted was my pizza -I NEVER asked for a free pizza or any type of compensation. I just wanted to see how quickly he could get one out to me but he wouldn’t even let me talk. I was FURIOUS with his refusal to let me speak and his games putting me on hold. I’ve been a Papa John’s customer for years but I will NEVER use Papa John’s again as long as he is employed there. He turned an irritation into an explosion. I expect an apology. I don’t need anything free. I don’t need any compensation. But I will be sharing this. You do not allow managers to behave in this way towards long term customers. I’m appalled. I was able to place an order with another company and when I explained what had happened they IMMEDIATELY put a rush on my order. That was my only request. It should have been a simple fix. Buddy was not interested in a resolution… He was only interested in being heard and going on a power trip. I hope he serves you and your company well.

  68. Papa Johns store in Minot Nd under bakes their doe I thought it was a mistake but it happened more than 3 times and it also happened in Tennessee I like your pizza and I hope this info will help Minot Nd papa johns pizza get back on track

  69. Please be advised , I am exercising my own protest and I’m finding more and more support
    to boycott the Pappa John’s franchise. Mr.Schnatter has become an icon
    to those who show respect for our police,military and those who risk their lives to protect our citizens from those who demonstrate against them .

  70. They are very slow delivery pizza and it’s take bout 2 hours to get or they lose your order from there. We order a pizza and they lost our order and we never got our pizza either.

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