Sloan Toyota
1546 Cottman Ave Philadelphia PA 19111 215-742-9300

My first purchase was a 2018 Toyota Camry lease

On November 30, 2021

I purchased a 2019 Toyota RAV4 this vehicle is a certified pre owned vehicle. I put $5,000 down and pay $475.00 monthly

I have had constant problems since purchasing the 2019 RAV4

I have not had this car a year

the evening I purchased the car I test drove it.

The dealership took the vehicle back to do what they said was detailing it

I noticed a strong odor in the vehicle that was not there when it test drove the car

the next day in daylight I could see a stain in the back seat, the dealership had poured some sort of deodorizer all over the back seat leaving a stain. And the front seat.

I returned to the dealership and they detailed the car , the stain came back and is still there.

In the next few weeks after purchasing the car I could see water dripping from the underside of the car when it was parked.

With in a few weeks the outside temperatures warmed and you could see more water under the car .

The next week you could literally hear water sloshing back and forth when the car would be driven. I contacted the dealership they made an appointment again I was back to the dealership , they inspected the car and said the doors were holding water and parts would have to be ordered to fix seals in the doors. This meant yet again I would have to be back at the dealership.

I again at this time mentioned the odor of in the car and car vents when the heater or air condition was in use. The dealer assured me they had changed all the filters in the car. I mentioned in just the few weeks I had the car the trim on the driver door came off they never fixed it. Since I had to be back at the dealership I asked if they could check the front end of the car. When I would break at any stop sign there would be a sound in the front end. They assured me rotors and breaks were new and I should have no concerns the vehicle is safe. My son is in auto mechanics and he had heard the sound when breaking, he said sounded like the tie rod or suspension

I found the following information

Toyota has issued a recall for a small number of 2019 and 2020 RAV4s and RAV4 hybrids in the U.S. due to a faulty front lower suspension arm that can crack and separate from the front wheel, increasing the risk of a crash. The recall covers 9502 of the crossovers, all of which were built in September or October 2019.

September 6, 2022 I get in my car to school shop and it’s literally raining in my car. The water leaked in
behind driver side and passenger side A pillar trim where air bags are located. The leak stained the ceiling material and the front seats. I have photos of leaks.

I contacted the dealership, sent pictures. They made an appointment.

I showed up for the appointment and was told there was no technician to do the work nor did they have a technician the following week to do the work.

The service department said they had no idea why an appointment was made.

Again I’m inconvenienced to show up at your dealership and not get service on the vehicle.

I was then informed that no leaks are covered in the warranty, I said this is a certified vehicle he said that does not matter no water leaks are covered. I mentioned the odor and the service department said well that can definitely be from the water leaks.

Service department said to check with my car insurance.

He said he would make an appointment for the next Wednesday , the appointment was never made. The dealership has not looked into this leak.

I will gladly purchase one!!

Anita my 4 runner 2009 was scheduled on 7/22/22 for paint peeling off the doors , because it is a recall about since 2009, that warranty for the recall expires on 12/11/22 , so get away from that they telling me that it can be months, because they do not have the materials and have so many customers ahead of us first.