Contents
United Airlines Headquarters.
This page provides extensive information about United Airlines’ corporate office operations and departments, including personnel, headquarters address and phone numbers, and other useful contact details.
We have also added a section on how to file a complaint with United Airlines or contact to customer service department.
About United Airlines.
United Airlines was founded in Idaho in 1926 and began operations in the spring of 1931. Initially, the company was exclusively in charge of mail delivery, but passenger flights began in the 1930s, when it changed its name to United Air Lines.
Over the years, United has become the world’s third largest airline, as it has a fleet of over 700 planes, serves 339 destinations, and manages more than 4,500 departures every day.
United Airlines Corporate Office Contacts.
To get in touch with United Airlines’ Chicago headquarters, use the details listed below:
United Airlines Headquarters Phone Number
+1-312-997-8000
or
+1-872-825-4000
United Airlines Headquarters Switchboard Hours.
Monday to Friday, 9 a.m. to 5 p.m. (Central Time Zone)
United Airlines Headquarters Fax Number.
+1-847 700 22 14
United Airlines Corporate Headquarters Address.
United Airlines HQ
233 South Wacker Drive
Chicago, IL 60606
USA
United Continental Holdings, which operates United Airlines, employs about 4,000 people in their corporate offices, in the former Sears Tower. They occupy 830,000 square feet over 16 floors. United Airlines headquarters was formerly at 77 West Wacker, but the address is now at 233 South Wacker Drive.
United Airlines Executive Team.
This is the complete list of key leaders at United Airlines.
- Oscar Munoz, CEO
- Scott Kirby, President
- Michael P. Bonds, Executive VP (Human Resources and Labor Relations)
- Brett J. Hart, Executive VP & General Counsel
- Gregory Hart, Executive VP & Chief Operations Officer
- Linda Jojo, Executive VP & Chief Information Officer
- Andrew Levy, Executive VP & Chief Financial Officer
- Howard Attarian, Senior VP (Flight Operations)
- Kris Bauer, Senior VP (Technical Operations)
- John Gebo, Senior VP (Alliances)
- Kate Gebo, Senior VP (Customer Service Delivery)
- David Hilfman, Senior VP (Worldwide Sales)
- Christopher T. Kenny, Vice President and Controller</li
<li>Gerald Laderman, Senior VP (Finance, Procurement and Treasury) - Douglas Leo, Senior VP (Network)
- Douglas McKeen, Senior VP (Labor Relations)
- Jim Olson, Senior VP (Corporate Communications)
- Brad Rich, Senior VP, United Express
- Sam Risoli, Senior VP (Inflight Services)
- Jonathan Roitman, Senior VP (Airport Operations)
United Airlines Board of Directors:
- Oscar Munoz, Chairman
- Carolyn Corvi
- Jane C. Garvey
- Barney Harford
- Capt. Todd M. Insler
- Walter Isaacson
- James A. C. Kennedy
- Robert A. Milton
- William R. Nuti
- Sito Pantoja
- Edward M. Philip
- Edward L. Shapiro
- Laurence E. Simmons
- David J. Vitale
- James M. Whitehurst
United Airlines Careers and Jobs.
Career opportunities with United are listed in this page, which also provides information on vacancies for veterans and students.
The airline also keeps a list of vacancies on LinkedIn.
How to complain to United Airlines.
United’s Customer Service Department can be reached by phone on 1-800-864-8331. For baggage complaints, call 1-800-335-2247.
You can also use this form to provide feedback about airport or in-flight experiences. Complaints may be sent in writing to the airlines’ postal address: PO Box 06649, Chicago, IL 60606-0649.
The Twitter handle @united can also be used to contact the airline’s customer service representatives.
Other United Airlines Resources.
Please scroll down to find contact details for some of the most important departments at United Airlines, as well as social media profiles and information for investors and members of the media.
- United Airlines on Facebook
- Y United Airlines on Twitter
- United Airlines on LinkedIn
- United Airlines on Youtube
- United Airlines on Instagram
- United Airlines on Google+
- United Airlines on Pinterest
- United Airlines Board of Directors: [email protected] / United Continental Holdings, Inc., c/o the Corporate Secretary’s Office, Willis Tower, 233 S. Wacker Drive., Chicago, IL 60606
- FAQs
- United Airlines Mobile Tools
- Website Feedback
- Customer Contact Center (ticketing and reservations only)
- Media Relations: [email protected] / 1-872-825-8640
- Newsroom
- Media and Advertising Services
- Investor Relations
Please share your experiences, praise, or complaints about United Airlines, in the comment section.
On Aug 17th, 2022, My new husband and I were ready to return to Houston after spending Our Honeymoon and his Birthday in beautiful Las Vegas on flight 1413. Apparently they ran out of overhead bins so they said we had to check our carry on. I asked Roly Navarro, gate desk attendant, how does this happen? He immediately got an attitude and said “I GUESS No one checked their bags and we don’t have enough for everyone”. I was not happy as I had fragile gifts in my carry on bag. I asked if United is going to take responsibility if anything is broken he gruffly said “NO!! We aren’t responsible” I said if you are forcing me to check my carry on then yes you are, that is when he totally lost his temper with me, got up in my face (no mask and about 3 inches from my face” and started raising his voice saying “UNITED WILL NOT TAKE RESPONSIBLITY AND I CAN BOOK YOU ON THE NEXT FLIGHT (which was the next day) IF YOU DON’T LIKE IT”. I took one step back and told him to get out of my face this instance. That’s when he started yelling “SHE PUT HANDS ON ME, SHE PUT HANDS ON ME” which I never did. We turned to go down the ramp to the plane and he rudely yells “MA’AM ARE YOU OK TO FLY” I said calmly, “Yes sir I am. I don’t have any issues with anyone on the plane, I do however, have an issue with you” and that is when he rudely yells again “YOU BOTH ARE OFF THE PLANE” and refused to get a supervisor, and got very upset when i asked him his name and he tried to turn away quickly but i had my camera ready and got a photo of his badge. That infuriated him even more and he starts yelling again “SHE TOOK A PICTURE OF MY BADGE, SHE TOOK A PICTURE OF MY BADGE” Then threatened to have police remove us from the gate. We left quietly but very upset because now we are totally stranded in Vegas with no way home. This “man” has some real anger issues and WAY too much power when we did nothing but ask a question. He should be fired!!!! Oh and like i said we had gone there for our Honeymoon and Derek’s birthday and were in a great mood, and then the rug is ripped out from under us and we had to scramble to try to find a flight home that night because out pet sitter had left already. Luckily, we found the last 2 seats with Spirit Airlines but instead of being home by 9pm we didn’t get home until after 2am Aug 18th simply wiped out and exhausted because of the United Airline employee that was obviously on a power trip. I want to physically speak to someone at Corporate concerning this issue and also I want a refund of the 400.00 extra dollars we had to pay to get home. What if we didn’t have a credit card and didn’t have the cash….WE WOULD HAVE BEEN STRANDED because of this one unprofessional employee!!!!! UNITED AIRLINES SHOULD BE ASHAMED
some of your “customer service” personnel are terrible. are you trying to recommend customers use the competition? 561) 440 xxxx.
This was a letter that I mailed out on the date noted and NEVER received a response from the Airline. I will begin to post this letter on Twitter, Instagram and FaceBook until I get a response. For United Airlines to be the world largest airline, your customer service is rotten to the core.
May 2, 2022
United Airlines, Inc.
Scott Kirby, CEO
233 S. Wacker Drive
Chicago, IL 60606
In Re: United Ticket #0167718279550/Confirmation #ARKWKZ
Dear Mr. Kirby,
On February 21, 2022, I received the worst call of my life. The call that I received by family entailed the news of my biological father’s death namely Mr. Thomas Oliver Abioseh Gooding. I was in shock and devastated because it was unexpected. I immediately felt sad, broken, and down hearted. After a week of trying to grasp my father’s death news, I began the planning process along with my family in Monrovia for me to leave Frederick, Maryland to Monrovia, Liberia West Africa. I purchased my ticket with United Airlines to leave the United States on March 4, 2022. I was able to get a ticket leaving the U.S.A. on March 12, 2022, through April 10, 2022.
Upon arriving Dulles International airport in Dulles, VA on March 12, 2022, my check-in process was smooth. I proceeded to my gate (C5) to wait for boarding at 4:05pm. While waiting to board there was an announcement made by Delta representative that there was a problem with the plane, and they were trying to fix the issue. Around 7pm there was another announcement that they were still fixing the plane. After hearing that announcement for the second time, I then went to the counter to speak to the representative about my connecting flight in Paris. When he checked the system, he said that you will not be able to make your connection, however, there is another flight leaving Paris directly to Monrovia. I asked for my second boarding pass for Paris to Monrovia, but the customer service representative stated that it didn’t allow him to print it out. He then wrote the information on my present boarding pass from Dulles to Paris and stated that I should show the next representative of Air France and they would give me a new boarding pass (please see attachment). I was already feeling extremely uneasy and worried about my connecting flight in Paris and now we were delayed by four hours. We finally boarded after 9pm for Paris.
When I arrived in Paris on March 13, 2022, per Air France, I had already missed my connecting flight from Paris to Monrovia because the flight had been in the air for 15 minutes. The Air France representative was trying to book me on a flight from Paris to Abidjan leaving at 6pm. When she checked the system with the information the United Airlines representative from Dulles International airport wrote on my boarding pass…. there was nothing in the system listed under my name. She then sent me back to United Airlines desk for them to resolve the issue. United Airlines counter was closed leaving me no choice but to pay for my own hotel for the evening at the Sheraton Hotel within the terminal. With the misconnection, it placed me in a position of experiencing an anxiety attack because it meant that I would not make my beloved father’s funeral. With the thought of not being able to experience the last time to see his face, my last time to touch his hands, my last time to kiss his forehead, and my last time to express my forever love for him placed me in a whirlwind. My father’s funeral was slated for March 15, 2022, and I still didn’t see my way clear to get there in time for the funeral.
When a parent of an adult dies, there is almost an unspoken expectation that it will not hit you head on. My grief is the reflection of my connection that has been lost with my father. That loss does not diminish because I am an adult or because my father lived a long life. These were some of my thoughts throughout the night at the Sheraton as I prayed that March 14, 2022, will bring me better news. After a long night of tears for my father, tears for my departure, and tears of confusion; I looked at the next day as a fresh and new beginning. On March 14, 2022, I gathered my things and went to the airport with new expectations. I arrived at United Airlines counter and spoke with Amina (telephone number +33687744128) who went above and beyond to find me a flight out of Paris on the same day. The ONLY flight that was leaving Paris to Monrovia was by way of Ghana, however, the layover was six hours (6) and I did not have a visa to take that flight. Amina tried her best to get me out of Paris that day, but the stars were not aligned with me. I was sorely disappointed as I knew I was going to miss my father’s funeral. At this time, United Airlines agreed to pay for my food and lodging at the Hilton hotel.
We sometimes forget the depth of connection we have with our parents. They are often our main connection in the world and to the world. Even if we have a loving spouse, children and many close friends, the death of a parent means the loss of one of our first and most important connections in this life. After our parents die, we take another look at them. We realize, perhaps for the first time, all they did for us as children. For some of us, when we became parents, we appreciate the challenges our own parents must have gone through. We gain a new perspective on their lives. These were my thoughts that pondered my mind on the day of March 15, 2022, as my family was burying my father without me. On March 15, 2022, Amina was finally able to book my flight from Paris to Brussels and from Brussels to Monrovia. I did not arrive in Monrovia until 9pm, all funeral rights were over.
In our adulthood, our relationship with our parents changes and continues. Before a parent is gone, we understand intellectually that they will die someday. But understanding and anticipating does not prepare us for the grief we feel when as an adult we lose a parent. As I reflect on the memory of my beloved father, whether I am alone or walking through it with family as mentioned above, I am beginning the journey through the now well-known stages of grief.
In my grief, while heavy emotions flow within me, I was called upon to complete the practical obligation of giving my beloved father a befitting burial. A burial that I was supposed to attend, and that opportunity was snatched away from me due to delays and miscommunication by United airlines. One of the tasks laid before us in our grief is taking care of our parent’s possessions. Burying any loved one is often an overwhelming task; however, we must complete the task.
Whether our parents live near or far, are emotionally close or distant, they ground us in the world. We don’t often think of them as an unseen anchor, but in truth, they hold a place in our generational timeline. They have been there since the moment we were born and even though, intellectually, we know they will die someday, how do we imagine something that has always been there, suddenly being gone? Can you imagine a world without a sky? Of course not. It has always been there. I am saddened that I was not there to say goodbye to my father.
The death of a parent delivers us to a world we have thought about but couldn’t fully prepare for. One can never be prepared to lose their mother or father, but we must have the most significant things in place to bury them. I am suddenly exploring new terrain, feeling rootless or as if the ground has been pulled out from under me. And in a symbolic way, it really has been for me. I lost my father twice, once to death, and once to United Airlines.
In closing, as I heal, my expectation from United Airlines is for your company to compensate me for missing my father’s funeral and an apology for the miscommunication. Also, this letter will serve as an accommodation letter on behalf of Amina because she was the ONLY person who showed me empathy and sympathy in the time of my grief. As an airline your employees are the true representation of your organization. My experience with your airline has left me feeling disdain for United Airlines because only one person felt my pain. As humans we need to have more compassion for customers as death is not for one person. Please see ALL supporting documents attached.
I can be reached at the above-mentioned address or my email address vivian_goodxxxxxxxx @yahoo.com.
I bid you farewell and look forward to hearing from you soon.
Sincerely,
Cc: Brett J. Hart, President
Josh Earnest, Senior Vice President and Chief Communications Officer
Torbjorn J. Enqvist, Executive VP & Chief Customer Officer
Theresa Fariello, Senior VP, Governmental Affairs
Kate Gebo, Executive VP, Human Resources
Gregory Hart, Executive VP, United Next
Linda Jojo, Executive VP, Technology & Chief Digital Officer
Gerald Laderman, Executive VP & CFO
Andrew Nocella, Executive VP & Chief Commercial Officer
Jonathan Roitman, Executive VP & Chief Operating Officer
I’m a stockholder in UA via a fund that I invest in. Lisa Formica and I are booked on a flight that leaves in today. There is an problem with seating related to a medical issue/ recent major surgery. It would be a huge help and relief if you would kindly connect me with your executive offices for assistance. My flight confirmation is LV3C0G cell: 609-472-xxxx.
Thank you for your assistance.
Lloyd Bashkin
Have paid to get refund in November, have not received refund at all.
My check was erroneously deposited into a United retail account. I need to be able to contact the appropriate office to get this rectified.
This airlines is a third world airline
There is no way to speak to anyone about lost luggage and the worst service. But they know how to charge and collect their money.
They hire people who have no idea how to do their job.
To put it the way it is You Suck as an airline and serve your clients.
I was to get some kind of United booking card to make a flight reservation from Dollar General because the agent said reservations cannot be made with a credit card because of to many scams. There is no such thing as a United booking card. Then I was told to get $300 of Google Playcards to pay for flight. Something didn’t seem right so I called United back, got a different agent. This agent raised the air fare $200 and wanted me to get a Target booking card for $500. She told me that a credit card couldn’t be taken because the servers were down. What’s going on? There is no such thing as booking cards. They are all gift cards and how can you book a flight with a Target gift card? Please let me know what is going on.
Bonnie Coerper
Terrible terrisum information and united employees family telling on local 19 Houston texas should be sharing information and teamsters local 249.and nashville Tennessee police and sharriffs and celebrity’s security and Pittsburgh mckeesrocks police department and others
I’m s terrisum whiselblower and family was big in the airlines and effects the market its so real and hiding the information could be seen as inside traiding to influence the market
And it’s extremely real
Walmart headquarters knows and things and others and bill gates foundations and appel
As on my lease and sighed im a terrisum whiselblower and government knows and nuclear regitory commission
There’s alot of information and rare for kids of teamsters workers to see
Tom carter born 1/08/51 and sharlet Houston
And Pittsburgh sam laquinta 27 rose Street Pittsburgh
Bonnie there is no reson united airline hides
Tsa security concerns has evidence and witness and more
It’s a long story and was scary
Imagine marlin linch finding out and others
And is starting to look like workers want to influence united Airlines stock market
This started when a mechanic Tom that ran all united airlines mechanics was walking around the airport and employees hid information and did not help
And theres evidence
I’m Scott Carter 4702#2 Bryant Ave Dayton ohio
I’m not a lier and tons of evidence and celebrity’s involved
United headquarters should know by the end of the work day
Hello my name is Arberdella Lewis on October 27,2020 I made a reservation with your Airlines with one of your agent She made a mistake with the reservation it was supposed to have been for 6 people and she only booked 5 because she didn’t assign my granddaughter a seat on that plane She sent me a confirmation email which included my granddaughter name but her name is not included with my reservation I have been trying to get issues resolved for the last 6 days the customer service is telling my I have to pay $551 and my granddaughter to this reservation but I only paid $155 for the other tickets I really disappointed that she may not get to go because I can’t afford that price I feel that this wasn’t my fault it was your employee and your Airlines should honor the reservation price I paid for the other tickets My reservation confirmation # is BLFP7Q my phone number is 870-815-1103 I look forward to hearing from you Thank you Arberdella Lewis
Putting the lives of your crew at risk continuing service to India under the current outbreak crisis and lack of medical services is ABHORENT
While diversity is great the only thing when you are in the skies that you care about is the the capability of the pilot and landing safely. Clearly with your announcement of your next 5000 pilots only coming from certain groups instead of whoever is the most capable makes you an unsafe airline to fly on. Flying the friendly skies of United now means taking your life in your hands
The most qualified to pilot your customers has not one damn thing to do with skin color. Its human as a race, period. All your doing is creating more divisiveness which we clearly don’t need…EVER!
Your stance on secure elections requiring voter I.D is that of someone who hates America and its people. There’s nothing more important than election integrity! We now have a fake ass administration who should all be tried for treason because of massive voters fraud in the 2020 election.
You also made a terrible decision not supporting the NRA and our 2nd amendment. All these false flag shootings to promote unconstitutional attacks on our freedom rest on your shoulders. Blood is on your hands for not supporting law and order governed by the 2nd amendment. Law abiding citizens are not the problem, it’s the criminals and illegal aliens our traitor ass government is letting destroy this country and kill our people.
My immediate and extended family and I will never fly with you again. Go to hell Oscar Munoz, CEO, Hopefully that trip is sooner than later.
My Husbend traveled from Stl-Chicago on May 9th.2019.at 1:20pm…On the cheking area they took from him face cream which cost $200 and hair shampoo (cost $20),,They told him that will go to the trash!!!!We need cream and shampoo back or $220 back,or we will contact our Attorney at Law!,,Dr.Nisada Ibrovic-Hodzic..His name is Sefik Hodzic.
y husband is on United flight 6043 that was diverted to the Austin airport because of the bad weather. This plane has been sitting on the tarmac for 5 hours. They are out of food, water and toilets are a mess. I understand that the weather is bad but why would United Airlines and the Austin Airport not bring these passengers in for their own safety. United AIrlines and Austin Airport do something!
To: Whom It May Concern
Re: Security
I make deliveries to United Airlines often and for many years. The last time I made a delivery, the gentleman at the security booth asked me for my Driver’s License. Presenting the Driver’s License is no problem. I understand the importance of tight security, particularly at an airport, however, he insisted on holding the license until I returned to the booth to leave. Leaving my Identification is unsettling as I’ve had an instance where my Driver’s License was used, and as a result my license was suspended. The gentleman at the booth had a cellular device and could possibly photograph my ID. I realize this may not be the case, but I can never be sure, as this has occurred before under different circumstances. I feel uncomfortable putting my identity in jeopardy. It took me some time to correct my last identity issue. I take careful precautions to protect myself from something similar happening. I am wondering if this is protocol, and if just reviewing the ID is sufficient. If there is only one way in and out, wouldn’t showing ID on the way in suffice? Who would be responsible in the event something like this happens?
Lowe’s Home Improvement,LLC : HR Shared Services telephone number: 1-888HRINFO5 (474-6365), When you call you get a recording that says, “Thank you for calling Lowe’s, you have reached an invalid number.” What kind of customer/employee service is this??
ive flown with united on many occasions and everything had be fine .. that all came to an end oct 1st .. i flew from dallas to grand rapids michigan with a stop in chicago .. the flight to chicago was fine but when we were boarding the flight to grand rapids , which took 30 mins , everything seemed off .. we started to taxi the runway and were the very next flight to takeoff but instead , the pilot pulled over and we sat there for a half hour or more .. then the pilot said there was an issue with the battery so we had to go back to the terminal .. we drove past that terminal numerous times and then went to a different one .. 20 mins later they said we could leave the plane until its fixed or stay on . i got off .. then i noticed everyone got off and they were gonna switch planes so we moved to a different gate .. then the weather got bad so i understand we couldnt take off then but then the weather cleared up and we seen the pilot and attendants get on the plane and they said we would be leaving in 45 mins .. that never happened and it got pushed back another hour because there wasnt enough flight attendants .. the ladies said the flight attendants had just landede and were heading over but a hour passed and then the ladies said the flight never landed and got reverted to minnesota so that was a lie when they said the flight attendants had landed cuz they never did .. it was getting really late and i needed my epilepsy pills and they wouldnt allow me to get them because the bags were on the plane .. then a hour later they said the flight was cancelled and booked til 7 am and i never seen the pilot or crew come off the plane .. i never received my pills and had numerous deja vu seizures as i tried to sleep on the bench in the airport .. i never received a food voucher but was told i was supposed to pursue that which i had no clue about since this had never happened .. all i know is we got bullxxxxed all night by the crew and they knew all along they werent flying us out .. what i dont get is , how do you get that close to takeoff and not know something is wrong from the beginning ?? do they not check the planes before even moving it ?? ive tried to call and call to get compensated for this horrible flight but so far nothing ..
After checked-in for a flight at 6 am, with the worst airline company in this world – UNITED – they told me at the gate, that I was not on that flight. I had my seat in Premier; I had my ticket, everything was confirmed. They were rude to me, and they just don’t care, and if you say something they don’t like, United threats me to call the security, and you can imagine the rest. I used my points to flight, but I paid USD 345 to upgrade in Premier. I finally left the airport, at the gate they told me that I would be refunded in 2/3 days. After three weeks, no refund issued, United customer service is in Philipines, I ask to speak to a supervisor, totally rude to me. I called the headquarter and Erin, the switchboard operator refused to transfer me to just one person. He cut me when I was calling and hung up on me. United Airlines dropped me and stole USD 345, and it is supposed to be acceptable. Let’s go to small claim court. A judge will decide. Don’t fly United
I recently flew United Airlines and we had our share of problems. When i asked the United representative for the telephone number for customer cares at United he told me that he could not give it to me. Do you think that United really cares. Impossible to speak to anyone NEVER AGAIN
I understand that your organization supports a boycott agaist the nra and their stand regarding gun control. Something needs to be done about our children being killed, and assault weapon ban is necessary and one of the steps.
Thank you for your common sense and support in this important issue.
We just booked our trip to Puerto Rico with American Airlines–5 tickets. Never again will we book with United. Why do you bow to pressure from a few people that want to take away our Constitutional rights–2A in this case–and dissociate from an organization that wants to protect them?
And, no, I’m not a member of the NRA, but I might have to join because of this.
I WILL NOT BE FLYING WITH….. UNITED ANYMORE……SINCE YOU MADE THE POLTICAL CALL TO CUT YOUR TIES FROM THE NRA.
SINCE THE NRA HAVE HAD NOTHING TO DO WITH THE SCHOOL .SHOOTING.
HOW ABOUT GETTING UPSET WITH THE LAW ENFORCEMENT THAT HAD BEEN WARNED MORE THAN 100
TIMES ABOUT WHAT THIS BOY WAS GOING TO DO!!
MAYBE YOU COULD WORK REALLY HARD AT BEING A BETTER AIRLINE!!!!!!
we were flying back from Israel to Newark Airport December 5th. we were able to make a change of our return through United office in Tel Aviv on Friday after Thanksgiving. Our tickets were purchased through an agent in San Francisco. it was almost closing time for the office in Tel Aviv but the United officer was kind to change our ticket (it was not possible to get to the agent in San Francisco)
On the day of the flight united Airline accomodated us with a wheelchair all the way to the plane and upon arrival where we were picked up to go straight to the hospital. it was a pleasure to be taken care of in such a fashion and we were also allowed to bring in to the plane special necessary drinks. Thank You very much
December 15, 2o17
On November 14,2017 I was on flight 5199 departing Chicago to Colorado Springs, Colorado departing at 7:34 PM arriving in the Springs at 9:24 PM. I’m not sure but I believe the name of the stewardess was Sue. However it was the night that was the pilots last night on United because he was moving up to :The Bigger Jets: as the stewardess put it. The whole crew was great and service excellent, I must say the stewardess was fantastic, she has such a great personality, always a smile on her face. She even had some of us laughing. I ask her as I was getting off if she is always smiling and that happy, and her answer was yes. The pilot was standing next to her and he also said yes, she is. So the best of compliments to the team they made for a very enjoyable flight. I was kind of hoping she would of been on my flight out of the Springs on November 21th but she wasn’t. She said she is from the Springs if that is any help in the right name of her. It was one of the most enjoyable flights I have ever been on. Terrific team.
On July 31 st we were on flight number 4524 from Denver to Missoula, MT. One of the stewardess on that flight was exceptional for her quality of service and she needs to be commended for it. She not only offered additional water and coffee after the cart hard already gone completely up the isle, she did it with the most pleasant demeanor. I believe I remember her name to be Anastatia?? Best service I have ever had on ANY FLIGHT. Job well done and appreciated by this customer!!!!