Sears Corporate Office and Headquarters.
This page lists a wealth of corporate information related to department store chain Sears Roebuck & Co.
Here you will find contact details for the company’s headquarters address and phone numbers, the executive team, ways to contact Customer Services or file a complaint, career information, and more.
Sears Roenuck & Co was founded in 1886 in Chicago, and it has since become one of the United States’ leading names of the retail industry. The company started out offering mail order services to customers in rural areas, and took its name from its founder, Richard Warren Sears. Over the following 10 years, the company’s catalog continued to expand, and demand led to the first Sears being open in 1925.
Currently, Sears has nearly 800 stores across the United States, Canada, and Mexico.
Sears Corporate Office Contacts.
To contact Sears’ headquarters, use the phone or fax numbers listed below, or send a letter to the company’s corporate address.
- Sears Headquarters Phone Number: +1-847-286-2500
- Sears Headquarters Fax Number: +1-847-286-4511
- Phone Line Hours: Monday through Friday, from 9 a.m. to 5 p.m. (Central Time)
Sears Headquarters Address:
Sears Corporate Office
3333 Beverly Rd. Hoffman Estates, 60179, Illinois
Sears Executive Team.
Full list of the key leaders at Sears Roebuck & Co.
- Edward S. Lampert, CEO and Chairman of the Board
- Jeffrey A. Balagna, Executive Vice President
- Kristin M. Coleman, General Counsel, Senior Vice President, and Corporate Secretary
- Jason M. Hollar, Chief Financial Officer
- Robert A. Riecker, Controller & Head of Capital Market Activities
- Leena Munjal, Senior Vice President (Customer Experience & Integrated Retail)
- Girish Lakshman, President (Fulfillment & Supply Chain and Sourcing)
- David Pastrana Benito, President (Apparel)
- Kurt Staelens, President (Home & Footwear)
- Stephan Zoll, President (Online)
- James Politeski, President (Home Appliances & Consumer Electronics)
- Eric D. Jaffe, Senior Vice President for Shop Your Way
- Joelle Maher, President and Chief Member Officer (Sears)
- Alasdair James, Chief Member Officer and President for Kmart
Sears Board of Directors:
- Edward S. Lampert
- Cesar L. Alvarez
- Bruce R. Berkowitz
- Paul G. DePodesta
- Alesia J. Haas
- Kunal S. Kamlani
- William C. Kunkler III
- Steven T. Mnuchin
- Ann N. Reese
- Thomas J. Tisch
Sears Careers and Jobs.
If you are considering a career at Sears, you may find detailed information at the company’s dedicated jobs site. The Careers webpage allows you to browse through all the opportunities available at Sears Holdings, from retail vacancies to positions at the corporate headquarters.
Job listings can be filtered down by category and location, and the site also offers information about the company’s internships, college, and veteran programs.
Alternatively, you can look up recently posted job vacancies at Sears’ LinkedIn page.
How to Complain to Sears.
The Sears Customer Service Team is available by calling 1-800-549-4505.
There is also a dedicated phone line for Spanish-speaking customers on 1-800-377-8634.
A Customer Service Twitter page has been set up to help Sears members get their complaints processed. Tweet your complaints or questions at the Twitter handle: @searscares.
To give feedback, you can visit the Sears Customer Service Page and type in ‘Feedback’ in the box. A new window will open. Click on the ‘Feedback’ link and another window will pop up that logs your contact details and time of complaint.
A Sears Live Chat option is also available. Click on ‘Chat’ in the top right corner of the Sears Homepage and a Chat window will open. Choose existing order or new order support and enter your name and email. The Sears Live Chat works excellently and is probably the fastest and easiest way to deal with an issue or complaint. The Sears Chat Service is open from 6am CST to 11 pm CST seven days a week.
Other Sears Resources.
Below you will find more information on Sears, including ways to find online help, social media links, and more.
- Sears Facebook
- Sears Twitter account / @SearsDeals
- Sears Instagram
- Gears Google +
- Sears Online Help / FAQs
- Sears Home Services Customer Support (a Live Chat option available)
- Media Inquiries: +1-847-286-8371
- Sears Investor Relations / Corporate Website
Please share your experiences with Sears, or Sears complaints, in the comment section.