T-Mobile Customer Service Phone Numbers.
List of all T-Mobile Customer Care numbers and T-Mobile contacts, including Live Chat, mail addresses and 1-800 phone numbers.
See how to contact T-Mobile for complaints, customer service, tech support, billing, sales and more.
If you are an existing T-Mobile customer, the easiest method to contact customer service, is to simply dial 611 from your T-mobile phone. Ask to speak to speak with a ‘supervisor’ if you have important, complicated problem.
T-Mobile Customer Service Phone Numbers.
T Mobile Customer Service and Sales: 1-800-T-MOBILE (800-866-2453)
T-Mobile Customer Service Number – Alternative: 1877-746-0909
Call center hours: 24 hours, 7 days a week.
T-Mobile Customer Service Number – Alternative 2: 1-800-937-8997
Call center hours: 24 hours, 7 days a week.
T-Mobile Order Help Number: 1-800-672-5390
T Mobile Plan Shopping: 1-877-413-5903
T Mobile Business Plan: 1-844-4AT-WORK
T-Mobile Business Customers: 1-888-537-424
T-Mobile Technical Support: 1-877-453-1304
T-Mobile Payment Service: 1-877-453-1304
T-Mobile Prepaid Customer Service Numbers:
To activate T-Mobile Prepaid, call 1-877-778-2107
To manage T-Mobile Prepaid, call 1-877-778-2106
To refill T-Mobile Prepaid, call 1-877-720-5195
Call center hours: 6am-10pm EST
International Callers Number: 1-505-998-3793
Speech and Hearing Impared Customer Service: 1-877-296-1018
T-Mobile UK (United Kingdon) Customer Service phone Number: +44 7953 966150
T-Mobile customer care support staff is available from from 3 a.m-10 p.m PT Monday through Friday and on weekends too. The automated customer service system that is available 24 hours a day, 7 days a week.
T-Mobile Online Help.
For online help and FAQs, please visit the Support page. Pick your issue or complaint and click through to a solutions is found. Previous customers will ask and answer qustions on the Community Support Board.
T-Mobile Handset Short Codes.
Just dial one of the these short codes and hit “Send,” and TMobile will send give you the info you need.
#BAL# (#225#) For your account balance and last payment received info.
#MIN# (#646#) For your minute use for the current billing cycle.
#MSG# (#674#) For your message use for the current billing cycle.
How to Complain to T-Mobile.
T-Mobile Live Chat.
If you have a complaint, then we recommend calling either the customer care number above or to use the T-Mobile Live Chat option. To use the Live Chat, simply visit Contact Us and click on ‘Live Chat’ on the middle of the page or by on the left button at the right side of the screen. The T-Mobile Live Chat lines are open from 3 am-10 pm PST
T-Mobile Twitter Help.
T-Mobile also has a Twitter Help Service. Simply tweet your issue or complaint to @TMobileHelp, and you will usually get a quick answer within days.
Please share your experiences with the T-Mobile Customer Service, in the comment section below.
19 thoughts on “T-Mobile Customer Service Phone Number”
I have billing issues that I’ve been trying to get taken care of for the last 6 months. I was told that I had to contact UPS to get the information on my alleged lost phone and now that I have that information no one will take it so I can get my proper credit.
I chose to pay my bill through online banking bill pay and the app and website is terrible. It doesn’t process the payment when my bank says it’s paid on time. I’ve had this plan going on three months and asked from the start to please change my due date from the 3rd to the 6th and then instead of doing that this support member put a payment arrangement on my bill instead which I did not ask for since I can prove my payment was made on time. Yet again this system doesn’t process after taking my money, one person claimed to have resolved the problem. However this is a requiring problem. I don’t feel comfortable with auto pay or having my information there to be vulnerable to the now larger threats of identity theft. No companies can claim to to be able to keep info safe. I mean t mobile can’t even get a good working system that processes online bill pay through banking, so if it’s so hard for so called “experts” to get things corrected, then maybe you should hire better techs that can design a working system that will process payments that were not late. The person who added a payment arrangement should be fired. He certainly isn’t no expert. I have to be blunt because trying to get these people to understand is a hassle. I don’t want to have to prove that the money was taken out of my bank every month. There needs to be a way to update the app and or website to where it can process on-time payments as to not keep showing that it is still due.
Signed up for you magenta program w 2 lines and a hot spot but have not got my services but am paying bout $200 for the last 2 months.
I have a prepay T-Mobil account. I don’t need a lot of bells and whistles with a phone. Just need to make and receive calls.I am on Social Security Disability as my sole income. My account was great. I had it set up that rather than buy a phone card every month, I could just have them withdraw the money from my bank account every month and everything was squared away. Until, they decided that they could no longer do that. They would bill every 30 days, so they would pull from my bank every 30 days. I was fortune enough to have talked with someone last year who understood and put me back onto being charged once a month. They have now decided again that they cannot do that and I will be billed every 30 days. So I will be charged twice every month from my bank account, with a very limited income. I don’t want to, but Instead I think I will go back to buying a phone card once a month. I simply cannot afford to be billed twice a month.
I have seen some of your newer television ads about you want to hire 10,000 military and veterans. I would like to know one as being a veteran and having worked in the telecommunications industry for several years why when I send in my resume I do not get contacted for an interview. If you would like a copy of my resume please request at below email address.
Moving to T-Mobile has been a complete and utter nightmare!! Our bill has skyrocketed, we have been repeatedly lied to, and we can’t even get out of their supposed “no contract” plan because it will cost us almost $1000 to leave! So every month I have to call and argue with them over our bill. Every month I hear the same text book apologies and you won’t have to call again ma’am, only to have to go through it all again the next month. Basically my bill each month varies depending on whom I speak with! It has been as high as $238 and as low as $151, mind you…nothing changes…same phone service phones etc. I ask for a manager and get put on hold or hung up on forever. I highly do NOT recommend!! So done with them!!!
I stayed for 2 hours and 15 minutes on the telephone with T-Mobile customer service , talked to 8 people including 2 supervisors just to know what was the problem with the auto payment. I set up this auto pay several years ago. Today T-Mobile employee hang the telephone on me after taking my information to correct this problem. I had requested a confirmation number for the payment. Horrible service . People rude and not professional. I had not the problem solved.
Went to Costco to get the black Friday deal and never got life the deal it was 250 for each line you opened every open. three lines never received theirs. nothing but liars
i have bought my iphone 7 32gb in u.s portarthur..i have paid the money for unlocked mobile only.. unfortunately, that shop guy gave locked phone.. then i came india, when i insert my sim it shows sim not supported after that i have visit one apple service centre.. he said its about carrier lock mobile.. please suggest me how to unlock that mobile.. its T-mobile carrier lock only..
I’m not a happy customer. Customer service was really rude didn’t want help with what was going on i had a payment arrangement but because I just started a new job I couldn’t pay to following week.well the rep basically said oh well hung up
Good morning : I have been with T-Mobile, before their name was T-Mobile first Omnipoint, than Voice Stream, now T-Mobile. I’d like to know what perks do you have for a loyal customer, who has a lot to complain about, but very rarely do. Drop calls,video constantly buffering, hot spot that works when it wants. And never once has T-Mobile ever offered me anything for being a loyal customer. Where is the loyalty. T-Mobile Tuesday isn’t a perk for me, if your offering it to everyone. What can T-Mobile do for me so I can go to social media and brag about how loyalty dose have it’s perks. Seriously these are blatant issues. It’s like I’m stuck on stupid, waiting for something that is never gone to happen.
I hate T-Mobile with a passion. First I never have reception half the time, and every time I’m making a payment of 100.00 or more I get a text telling me I have another payment coming up and the bill raised to 500-600 dollars. I only have 1 line, why am I paying 300 a month. I am so through with T-mobile. I can never understand the people I talk with through customer service. One time a CSR hung up on me and turned my phone off. They want me to pay 198.00 after I just paid 100.00 two days ago, I only owe 200.00 left on my iPhone, I rather pay that then give them another dime, they just lost me as a customer I’m going to sprint
I traded in 3 iPhone 5c for the iPhone 7s and after 4 months I still don’t have credits for my trade-ins. I called over 12 times and went to a t-mobile store 4 times and still no resolution. I was assured that my case was escalated over 8 times. This seems like a scam. From day one every representative explained this will be resolved. I still don’t have my credits and it seems this will never be resolved. Don’t trade in your phone via the internet. Goto a store.
I had been pleased with the service till now…cause just like relationship no cell service is perfect until they cheat on you…I have been paying off a new 7 edge for the past few months with insurance or what I thought was insurance. Apparently when I tried to claim a replacement phone, 3rd party insurance company says I was only paying for damages and not loss and tmobile says I should have been covered for everything which is what I told the sales person at the store when purchasing the phone…so tmobile customer. service say we’ll get back to you in 2 hours, we have to bring the case to solution specialist…now I’m no specialist but I could think of a couple ways to resolve this but it’s 18 hours later and no call…sorry Steve K. but seems I was right was to be a skeptic about call back. when I called 3 hours into wait I requested to speak to a couple of people who were familiar with my case but it seems tmobile doesn’t have call back I.D. ext numbers so basically when you hang up that phone call to cust service that could literally be the last time you ever speak to that rep…so now I’m left waiting for a call back and no resolve for a phone until I become impatient and go to a different service with a whole new family plan.
T-Mobile pull $683.11 off my card that was not authorized. I authorized 390 pay off the phone that was on a family plan, like I was told to do by a customer service rep in store. now they won’t refund my money back that was not authorized they say conversations are subject to be recorded. was that one record when she stated to me pay $390 to pay off my phone but end up pulling $683.11 of my debit card and put it towards someone else’s account not my phone account but I’m not going to take this, so I’m looking to take this further, can you say CEO and getting a letter or something and do the customer service Reps still have her job, she did a unauthorized transaction
T-Mobile steals your returned phones, says it is lost even when returning it using their shipping label then continue to charge you for the phone claiming you never returned it. I am out over $600 for a returned iPhone and all operators will say is we don’t have it so…
T-mobile customer service is horrible. Operators, they don’t hazard to hang up on you. If you order a phone from them BE CAREFUL PLEASE. Because if you make a mistake you really gonna have hard time to get your money back. Maybe never
I switched over from Verizon to T mobile. I wanted T mobile to pay my daughters phone off instead of getting a rebate card. I wasn’t told how to submit this info to get the phone paid off so I used the same method I used to get mine and my wife’s rebates. Having done this, I am now told I must take the rebate card instead of getting my daughters phone paid off. I am very disappointed to learn that I have to take this option and can’t be changed. I wish when I switched over that I was told what I needed to do in order to get her phone paid off. I thought that t mobile paid it off directly instead of sending me a card to pay it off. I wasn’t told that information when I switched over. Again, I am very disappointed in not being given the proper information to accomplish paying off my daughters phone.
I’m constantly dropping my signal. Your coverage is terrible. I’m considering switching to at&t. I’m sick of losing my signal.