Southwest Airlines Headquarters

Southwest Airlines Headquarters.

Use this page to find a wealth of information about Southwest Airlines corporate jeadquarters, their executive team, jobs/career pages, company history, and other useful resources.

We have also added information about how to complaint to Southwest Airlines, and how to contact the company via email, phone or social media.

About Southwest Airlines.

Southwest Airlines began operating in 1971 and experienced rapid expansion well into the 1990s. International flights began in 2004. Today, Southwest is considered the world’s largest budget airline, serving over 100 destinations in the US, the Caribbean, and Latin America.

The airlines is member of Fortune 500 and its total assets are estimated at $23 billion.

Southwest Airlines Corporate Office Contacts.

Members of the public can reach the airline’s corporate headquarters by phone or in writing:

Southwest Airlines Headquarters Phone Number.
+1-214-792-4000

Southwest Airlines Headquarters Switchboard Hours.
9 a.m. to 5 p.m. Monday to Friday (Central Time Zone)

Southwest Airlines Corporate Headquarters Address.

Southwest Airlines HQ
2702 Love Field Drive.
Dallas, TX, 75235
USA

Southwest Airlines Headquarters
The Southwest Airlines Corporate Office, Headquarters is in a 900.000 square feet building located inside the Dallas Love Field Airport territory.
The company is currently building a $150 million extension west of Denton Drive, finished in 2018. The complex will include a 414,000-square-foot office building and an 367,000-square-foot flight training center with 18 flight simulator bays.

Southwest Airlines Executive Team.

This is the full list of key leadership at Southwest Airlines.

  • Gary C. Kelly, CEO
  • Tom Nealon, President
  • Michael G. Van De Ven, Chief Operating Officer
  • Robert E. Jordan, Executive VP & Chief Commercial Officer
  • Jeff Lamb, Executive VP (Corporate Services)
  • Tammy Romo, Executive VP & Chief Financial Officer
  • Greg Wells, Executive VP (Daily Operations)
  • Craig Drew, Senior VP (Air Operations)
  • Steven Goldberg, Senior VP (Operations & Provisioning)
  • Mark R. Shaw, Senior VP, General Counsel & Corporate Secretary
  • Randy Sloan, Senior VP & Chief Information Officer
  • Alfred Smith, Senior VP (Operations)
  • Andrew Watterson, Senior VP & Chief Revenue Officer
  • Elizabeth Bryant, VP (Southwest Airlines University)
  • Matt Buckley, VP (Cargo and Charters)
  • Paul Cullen, VP (Corporate Planning / FP&A)
  • Katherine Findlay, VP (Internal Audit)
  • Reid Grandle, VP (Corporate Strategy)
  • Ryan Green, VP (Marketing)
  • Matt Hafner, VP (Network Operations Control)
  • Mike Hafner, VP (Customer Services)
  • Scott Halfmann, VP (Safety & Security)
  • Justin Jones, VP (Operational Strategies & Performance)
  • Alan Kasher, VP (Flight Operations)
  • Leah Koontz, VP Controller
  • Sonya Lacore, VP (Cabin Services)
  • Craig Maccubbin,Chief Technology Officer
  • Joe Migis, VP (Product Solutions / Technology)
  • Chris Monroe, VP Treasurer
  • Bob Montgomery, VP (Airport Affairs)
  • Landon Nitschke, VP (Maintenance Operations)
  • James A. Ruppel, VP (Customer Relations & Rewards
  • Linda B. Rutherford, Chief Communications Officer
  • Mike Ryan, VP (Labor Relations)
  • Sherry Staber, VP (Business Transformation Solutions, Operations & Enterprise Management)
  • Trevor Stedke, VP (Technical Services)
  • Bill Tiffany, VP (Supply Chain Management)
  • Ellen Torbert, VP (Diversity & Inclusion)
  • Jason Van Eaton, VP (Governmental Affairs)
  • Kathleen Wayton, VP (Enterprise Delivery Office & Business Transformation Solutions-Commercial)
  • Kay Weatherford, VP (Revenue Management & Pricing)
  • Julie Weber, VP People

Southwest Airlines Board of Directors:

  • Gary C. Kelly, Chairman
  • David W. Biegler
  • J. Veronica Biggins
  • Douglas H. Brooks
  • William H. Cunningham
  • John G. Denison
  • Thomas W. Gilligan
  • Grace D. Lieblein
  • Nancy B. Loeffler
  • John T. Montford
  • Ron Ricks

Southwest Airlines Careers and Jobs.

View and apply to jobs with Southwest via their Careers page.

Alternatively, you can browse through vacancies using the airline’s Facebook Careers page or LinkedIn Jobs site.

How to complain to Southwest Airlines.

For complaints related to Southwest flights, call 1-800-435-9792 or 1-855-234-4654 (lines are open 24/7).

If you prefer to send a written complaint, send an email to [email protected], fill in the contact form under “Email Us”, or write to Southwest Airlines, P.O. Box 36647-1CR Dallas, TX 75235.

Contacting Southwest Airlines on Twitter is often the fastest option for minor issues, tweet at #SouthWestAir at twitter.com/SouthwestAir/with_replies and you will get a reply within 20 to 30 minutes.

Other Southwest Airlines Resources.

Below is a list of useful resources relevant to media organisations, investors, and members of the public.

Please share your experiences, praise or complaints about Southwest Airlines in the comment section.

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12 thoughts on “Southwest Airlines Headquarters

  1. I received 2voucher from SW issued 7/28/21. 9182470172262681 code 3241 expires 7/27/22. 2nd voucher 9182470170863019 issued 7/8/21. Code 5907 Expires 7/7/22. One rep told me call before expires ask for a 6months extension. These are for 75.00 each I called 5/4/22 the gentleman said it will be a 100.00 charge to do the extension. No one ever told me about the 100.00 for the extension. I am trying to use the voucher for august 8-12-22 so I will you all please consider my extension on the vouchers since I wasn’t told about the fee I would have need use them but was told different information account 28157xxxx Clara L Johnson. 662-435-1959. claratuckerjoxxxxx @yahoo.com

  2. On Hold for Group Travel 3 hours 26 min. Problem still not resolved. SWA website says fast and friendly? Wrong! I have a screenshot documenting time. Terrible.

  3. Case 43795361- I need to SPEAK to someone not get vouchers for being put on standby for flights we paid for, being threatened by Cust Service agent in Philadelphia and ruining my childrens First Day at Disney bc we were put on another flight through Chicago got into Orlando at 8pm instead of 9am and was told to get to airport at 3:30 for a 7am flight since we were put on STANDBY!!! Forced to pay for another night at Disney. No one listened to what happened to us. 5 hours on the phone with Southwest only to go to airport on no sleep. This was the WORST experience we’ve ever had!!!

  4. I was coming from Phoenix to Pittsburgh on 3/22/22. The lady on the inside check my bag never gave me a claim check receipt. I was on flight 614. I got Pittsburgh and my bag wasn’t there. I had alot of one of akind thinks in that bag.. this is the 8th day. I am getting very frustrated. I keep calling the airports. They keep saying they sent the complaint to you. The guy said that yall was going to contact me yesterday. We’ll no one called. Yall got my life on hold. My phone number at home is 412 871 5813,my cell number is 412 708 1545. . Cause nobody is letting me know anything. I sent them a picture of my bag. It has a Ford sticker on it. I hope I don’t have to get legal counsel. But I got to know something. Thank u. Please call me.

  5. Leaving SW Flight #731 from SJD headed to DEN on 2/26/22, I experienced the rudest steward named John. He was working the rear of the plane when boarding. As I was in group C when boarding most seats were taken. I got on and went towards the back looking for an aisle seat. He made the comment “maybe we could take off faster if you’d just take a seat”. I held my tongue and just proceeded. When passed out the declaration forms, I politely asked if he had a pen or pencil I could use and this his his response; “didn’t you have a pen when you came on vacation?” My response was just, but I don’t now. There were others on the plane that did not like his attitude either. I travel Southwest often and have never experienced such rude service.

  6. Leaving SJD headed to DEN on 2/26/22, I experienced the rudest steward named John. He was working the rear of the plane when boarding. As I was in group C when boarding most seats were taken. I got on and went towards the back looking for an aisle seat. He made the comment “maybe we could take off faster if you’d just take a seat”. I held my tongue and just proceeded. When passed out the declaration forms, I politely asked if he had a pen or pencil I could use and this his his response; “didn’t you have a pen when you came on vacation?” My response was just, but I don’t now. There were others on the plane that did not like his attitude either. I travel Southwest often and have never experienced such rude service.

  7. Lack of training at the terminal ticket airport in Oakland Ca. and San Diego Ca. Ticketing counter personnel of Southwest Airlines. Computer system failed to log inn the correct information resulted of Bad service by agent ticketing terminal at the airport. Lack of knowledge to use the computer properly by new employee of Southwest Airlines. Thank you, Customer complaint.

  8. I recently had a change of flights in Phoenix, AZ, specifically the D terminal. I have to say I never saw a dirtier airport in any of my travels. I did take pictures of you are interested. There was garbage everywhere. The carpeting or what’s left of it was filthy and threadbare.
    As usual, the staff were wonderful. I wholly recommend Southwest to everyone, but this was by far my most disappointing terminal.

  9. I have tried to talk to somebody for two weeks about a voucher that you are trying to shove down my throat. I want a refund, which I am entitled to due to the circumstances and I cannot get.

  10. I do not have a complaint but need help I travel a lot with you flying to Cape Coral Florida from Rsw my sister is not doing well and I need to put my flight booked on hold to a later date 4Jmnm9 can someone please help me?? Call me 1-317-850-xxxx or e-mail me about this change?? Please!! Gary A Isterling

  11. Rapid Rewards #20615671624 Calli A. Kilmer has residual travel funds of $328.00 due to a cancellation of a ticket for Fred Hefner, also on the account. Fred Hefner has had a stroke and is ICU in an Alabama hospital. My request is for my husband Paul Hefner to have access to the funds available so that he may travel to Alabama & return to ABQ as needed. I appreciate your understanding and compassion during this most difficult time. Fred’s prognosis is grim at best and however you can assist us in this life changing event will not be forgotten.
    Sincerely,
    Calli A. Kilmer
    505 xxx-xxxx

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