Pizza Hut Headquarters

Pizza Hut Headquarters and Corporate Office.

See all Pizza Hut Headquarters information here, including corporate and customer service phone numbers, corporate addresses and a list of the the executive board. Learn how and where to complain about Pizza Hut’s products or services.

About Pizza Hut Headquarters.

Pizza Hut is the worlds largest pizza restaurant chain and is owned by Yum! Brands. The corporate headquarters of Pizza Hut is therefore that of Yum! brands, so you need to contact the Yum! brands Headquarters in order to formally contact the company.

Pizza Hut Corporate Office and Headquarters.

The Pizza Hut headquarters (Yum! Brands) is located in Louisville, Kentucky.

Pizza Hut Headquarter Address:

Pizza Hut Brands corporate office can be reached via mail by writing to:

Yum! Brands attn: Pizza Hut Headquarters 1900 Colonel Sanders Ln, Louisville, KY 40213

Pizza Hut Headquarters Phone Number:

For the Pizza Hut headquarters call 1-502-874-8300.

Pizza Hut Customer Service Phone Number:

1-800-948-8488 or 1-866-364-0825

Call 1-866-664-5696 in Canada.

Pizza Hut Email Contact:

There is no email address available for the corporate office at Yum! Brands. You can contact the Pizza Hut Customer Service via this form or email your feedback to [email protected]

Pizza Hut Headquarters Website:

See the website for Yum! Brands to see company news and investor relations.

Pizza Hut Headquarters
The Pizza Hut Headquarters is located in Plano, Texas, spread over 177.000 square feet. The corporate office houses 400 Pizza Hut workers, 200 Yum International employees and around 100 employees from sister brand Taco Bell.

How to Complain to Pizza Hut.

To file a complaint at Pizza Hut, the best way is to use their Feedback Form. Include as many details as you have, including location of restaurant, time and date.They will usually get back to you in two or three days (working days). You’ll might get a coupon for your trouble.

You can also call their customer service hotline for free at: 1 (800) 948-8488.

Usually, you can just ask to speak to the manager at the offending restaurant. More often than not, you will receive a replacement pizza.

Alternatively, tweet your problem to @pizzahut or voice your complaint on their official Facebook page.

Pizza Hut Headquarters Executive Team.

These are the key leaders and Board of Directors at Yum! Brands. Scott Bergren is the CEO of Pizza Hut.

Senior Officers

  • David Novak – CEO
  • Sam Su – Vice President
  • Scott Bergren – Pizza Hut CEO
  • Jonathan Blum – Senior Vice President
  • Anne Byerlein – Chief People Officer
  • Christian Campbell – Senior Vice President
  • Niren Chaudhary – President, India Restaurants
  • Greg Creed – Taco Bell CEO
  • Roger Eaton – Kentucky Fried Chicken President
  • Larry Gathof – Vice President
  • Patrick Grismer – CFO
  • Mickey Pant – Kentucky Fried Chicken CEO
  • David Russell – Vice President

Board of Directors

  • David Novak
  • Sam Su
  • Michael Cavanagh
  • David Dorman
  • Massimo Ferragamo
  • Mirian Graddick-Weir
  • Bonnie Hill
  • Jonathan Linen
  • Thomas Nelson
  • Thomas Ryan
  • Robert Walter

Pizza Hut and Yum Brands.

Yum! Brands own the following companies and brands:

  • Kentucky Fried Chicken.
  • Taco Bell.
  • Pizza Hut.
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156 thoughts on “Pizza Hut Headquarters

  1. This experience I had with your Pizza Hut here in Corsicana is horrible I waited two and a half hours to be told that the delivery man came and no one came to the door which was a lie number to lie was that they tried to call my phone that’s the second lie then I called the store and the young lady said that I had spoke some type of profanity to her the third line I was so concerned on why my order had not received I made it to my house I’ve never in my life

  2. The pizza hut in shelbyville tn will not answer the phone and when I went in to place a order she said she was to busy to answer it

  3. On Saturday 08/28/21 I had some family reunion at home and I decide to order some Pizza Hut even I had some issues before with the delivery before. So I ordered Family two pans of pasta grilled chicken with Alfredo sauce and I upgraded the breadsticks to cheese sticks.I also ordered 2 large pizzas(one stuffed Crust created my own and the other one Thin ‘N Crispy created my own). I was taking a bath while my family was In the patio…when I finished I went outside to check for the order and it was already outside ,I grabbed the order and took it to the kitchen when I noticed that instead the family two pans of pasta was only one and so I was so upset, that I got in my car with the pasta and I went to the restaurant and talked to the manager or so he told me…While in the restaurant one of the employees tried to argue with me about why I was upset with what happened, i took the two pastas they gave me and left.Monday morning I called the restaurant trying to talked to the manager with no

  4. The price of a med. pizza, course has gone up (blame it on cost of wages). I had to make a 20 mile trip to get a med. pizza last night. when I got home my husband mentioned that where is the pepperoni there is only half and that stuff that was supposed to be hamburg didn’t taste like anything not even hamburg. a frozen pizza would have been an improvement I was under the impresssion that pizza used to be a good place to eat If may SS check goes up to the cost of living I wont waste in pizza hut

  5. I’m writing from Mongolia, Ualnbator city … I’m ordered pizza from local pizza hut , but never show up… I called 3 time, first time they said order takes from 60-90 min to deliver, when I called first time already gone 60 min, after 25 min I callef again they said its still in shop and will deliver soon after 30 min again when I called them 3 rd time operator told me that operator will contact shop! Thats how pizza hut works in Mongolia!!!

  6. We ate at your Delhi NY Pizza Hut the food was disgusting the service was bad and the employees were dressed discussing dirty Hair and cloths

  7. Got wrong order, tried your website and file a complaint, with no avail!!!! In Fairless Pa.

  8. The singleton parkway location in memphis, tn has a major backup in the parking lot problem. Is there any way that the inside can open for pickup? It causes problems for all the businesses next door with parking for pick-up.

  9. Please ,please change your TV commercial. It plays repetitively and is quite annoying. This seems to be your method of advertising
    Thank you.

  10. We had 2 PH closed permanently they was closest for delivery . So we called another PH that is 3.1 miles away refused to deliver . Told us to call the 9th Ave which is 7 miles away .
    Domino’s was glad to deliver to us . NEVER AGAIN

  11. I ordered a Pizza in store today, this is the 2nd time that I’ve complained about this store bought, a Large taste maker for $10.90 , there was no sauce on the 1st one, remade it and still no Sauce, didn’t ask what Crust I wanted just gave what they wanted me to have Very Upset Please Respond Thank You

  12. Ordered 2 pizza’s online. Didn’t get what I ordered. Called restaurant, was told to re-order, at my cost. Nope.

  13. First of all let me say we love your pizza. Today we ordered a pizza from the Underwood store in Omaha Nebraska. The manager’s name was Mary. We called, and stated our complain about this particular Pizza tasting funny like salty something that we couldn’t describe. All she could focus on was we don’t have salt in the restaurant, etc etc. The funny part was our wings tasted weird as well. Not your Classic Pizza Hut wings. My wife is very distraught and I’m disappointed being that we are both at work and she was just trying to eat a late lunch. How are you going to Sisters would be appreciated. I know it’s not going to be immediately, although I wish it was. Thank you

  14. I ordered pizza last night on the app & when I arrived to pick up my order they advised me that they didn’t receive the order & they were out of pizza?!?! How is this possible & can this be fixed??

  15. Hi
    Please check pizza hut in Oman,every month they remove ingredients from salad bar, it become the worst salad amount all restaurant’s, and the price is the same, why?

  16. Waited 2 hrs for a pizza delivery in Hilton Head SC. Finally drove to Pizza Hut and they were unaware of our order which had been charged and credited to our card twice. The guy working was nice enough to make us one after closing. But someone needs to be aware this happened more then once on the same night. We also called multiple times to ask about our order which goes to a calling center. Very unprofessional

  17. Server Melanie
    Unit 002885
    My name is tawanna me and my family went to pigeon forge for vacation and where we was staying pizza hut was right across the road. I called and placed my order which was a big order and she said it would be 2/3 hours before they could deliver so I told her I would just pick up. SHE TOOK MY CARD number and we paid over phone she said we couldn’t pay in the store . She never took my name or contact info or anything. My brother in law went to pick up the food she argued with him and said a large order was never been made. He came back to the room I called she argued and got really ugly I told her I will just come over there. She said come on but you never ordered from her. I had to call my credit card company capital one and put them on speaker and they confirmed we purchased from that store and the amount . She said yeah here is your order I’ve had it. Really now she found it when I told the credit card to flag the store for fraud

  18. The Pizza Hut app on my phone has not worked for months, neither have I been able to order online. What’s up with this?

  19. I got bad service at your Greenville, SC location. They gave me a credit . When the order came we gave the driver $25 no mention that they used my credit. I contacted the dm and he said I need to call in my order to redeem credit. I called in and a man got on the phone and spoke to me in such a disrespectful way raised his voice at me. All I asked him was do I need to bring in my email. I tried to interrupt him to say no worries ill just place my order and contact the dm.he shouted some more and hung up on me. I’m passed off! Wow

  20. I felt I was overcharged for my food order this past Saturday, May 1st A friend of mine and I went into the location at 8860 N 43rd Ave,
    Glendale AZ Around 1:30 PM or so and we ordered a large pizza and an order of breadsticks. The total that I received on the receipt that was not itemized and I only had the total came to $24.22 There’s no pizza listed on your Pizza Hut menu with an order of breadsticks that should’ve come to that dollar amount. So, I am contacting my bank and I’m disputing the charge because I felt discriminated against based on my sexual orientation and also when I asked to use the restroom the person who had the key didn’t even speak to me when I was speaking to them that’s bullshit if I had my way you wouldn’t have those employees in there anymore because they wouldn’t be around if I got my hands on them.

    Again I’m calling my bank and I’m disputing the charge and I would seriously speak with them because the people who are on shift that they need an attitude adjustment and they need to stop overcharging customers

  21. Store management in corporate office not available when needed or wanted.
    current and former employees need forms and paperwork filled out to better their livelihood and no one is available or they get dodged this is not a good company to work for or to do business with.

  22. How about consider closing the Pizza Hut down in Baxter Springs, KS! Sell the the property so another business can move in and make money and not be a waste of space. If you’re not going to open the doors to the restaurant then sell it!

  23. I need to talk to a GM or somebody very very important I’ve been waiting an hour and a half for my pizza kind of here to get it and they tell me it’s like dying and she’s a little girl running her mouth and kissing you is not going to have happened I like someone to call me right now I know it’s not your of my children so it’s my name is Hannah

  24. Just got a personal pan pizza it was awful. Crust greasy, no taste, edges very hard. You should have left well enough alone. I won’t be buying another one. Too bad you ruined a good pizza.

  25. Unfair treatment of delivery drivers. I recently learned that the $4 delivery fee you pay to Pizza Hut goes to corporation and not the driver. Drivers work for less than min. wage, have to drive their own cars, and pay gas. Pizza Hut assumes they will get tips to bring them to min wage. This is not the case since many people assume the delivery fee goes to the driver. Come on Pizza Hut…sweat shops are a thing of the past.

  26. So my girls little sister works there and she is a minor the manager delmar barney keeps her there 2 times a week tell 4 am – 7 am to “clean” but the store still looks like sxxx. He has numorous of time stuck his tongue in her ear. Their allowing a him to be the manager. Defenitly would not recommend anyone working her specially if they are minors because he likes minors. Please do something about this. The store is located in richfield utah go through your cameras and do something before we sue your company for harrassment.

  27. So i order a pizza online for catskill ny..after i made my order,i get a call saying they dont have a driver did i want to come get it or cancel. They dont deliver where i live. So she says ok and hangs up. No i apologize,sorry for the inconvenience. Plus i was never refunded my money. Catskill has one if the worst employees ever..always got attitudes or being rude.

  28. My husband and I went to Pizza Hut in Lebanon, Missouri 7/10/2019 for dinner around 5:20 pm. We were really disgusted with their behavior. There was only a husband and wife in the restaurant and she was paying for the meal. The gentleman that was taking the money said how are you doing to us while we was waiting to be seated. Now remind you there are no other customers other then the one paying. So we waited no one came to sit us. After the gentleman finished collecting the money and the customers left no one came. A female employee came over to the gentleman and started yacking with him while we are still standing at the sign to be seated. We waited a little longer, which was sign one and I asked could they get someone to please seat us. She grabbed the menus like all my goodness they act like I have nothing to do but wait on them, sign two. She smarted off she was sorry and I told her we had been waiting awhile and we was about to leave. She smarted off I said I was sorry, which was sign three. She took our drink order and went back over to the gentleman she was talking to and went back talking to him. Not even doing it while making our drinks. We could see all of this because it was by the cashier counter. My husband was worried that they would do something to our food or drinks and that was sign four. So obviously they did not want any customers in there at all. We have always respected the employees that worked in restaurants and tried to be passion especially if there are lots of people they are waiting on and would leave a very nice tip even if they only bring us drinks and the cooks bring the food. We felt really disrespected and thought they were very rude. As we got up to leave I told her to cancel our drinks we was leaving and she just turned her head back to the gentleman and started talking. I guaranty if I had employees like this they would be fired. This could ruin a business really quick. Well we will not step foot back in this Pizza Hut ever again.

  29. I use to work at Pizza Hut in the 80’s. Pan, thin pizza, sandwiches, priazzo’s, cavatini etc… was a great establishment. Over the last decade, I’ve noticed when dining in, servers aren’t in uniform, the pan pizza just isn’t pan anymore. I took my son there one day, cost forty something for two pizza’s one was just a cheese pizza. Outrageous price for dough, sauce and cheese… Also noticed lately, all pizza establishments are adding this delivery fee… WHY??? so I don’t order delivery anymore, because can’t afford the pizza price, fee and tip… I’m so tired of consumers being charged out the ying yang, and put all these extra fees on everything.

  30. I purchase my Pizza’s at the Abbeville, Louisiana store & have for years; a few years back the store went down in service; but has improved as of late. The problem I have now, this is the 3rd time I have ordered a lg. Meatlovers pizza, extra meat! Today, I got a Pepperoni pizza, I realize you think I should just bring it back, but I live 20 mins. oneway, & driving back to complain just isn’t feasible. I think the store should at least make sure they make the correct pizzas. Thank you! GS

  31. Hello,
    I take exception to your taking the Lord’s name in vain in the commercial with the two young ladies. Please be responsible and respectful.
    Thank you.

  32. I called Hayti Missouri Pizza Hut and a female named Marian wanted to get plum smart with me because I told her I was gone pay the delivery fee then when I asked to talk to Jess the manger the first time she ignored what I said then when I asked again she slammed the phone down and then the manger got on the phone she acted like she didn’t even want to get on the phone poor customer service

  33. Our local VA store has screwed up about every order for I’d say 6-10 orders. We stood at road even trying to get ignorant drivers attention because we were tired of watching him go up and down road. I even screen shot every order just to show what I ordered because I normally do it online. We have had conformation then go pick it up just to be told we don’t have your order.
    So yes EVERYTIME this B.S. happens I call or fill out complaint form AS PIZZA HUT SAYS TO DO…..but then I get grief for it.
    Once again on 2/3/19 they screwed up order didn’t even bring the correct order. Most was right but not all. So I contact them only to be told CORPORATE HAS SAID DO NOT GIVE MY ACCOUNT ANY MORE CREDIT…….BUT ITS OK THE STORE SCREWS UP AND GETS TO KEEP MY MONEY AND I DON’T GET REFUND OR ANYTHING!!!!!!!
    The manager did try to correct issue today but informed corporate did the other.

  34. The store was filthy! Our server Jazmin Never washed her hands, also the cook did Not wear gloves nor did any other food handler. The floos we’re greasy enough to be a hazard the tables sticky. Not only that after a long wait the pizza was served cold, the store was not even busy. Ajo, Az

  35. This is n regards to the Pizza Hut 49th & L St Omaha. Still waiting to hear back from Yumi Corporate abt service recv’d New Years Eve from that store. If don’t hear by Monday will involve the BBB n Board of Directors by direct email complaint to them.

  36. I usually eat at Pizza Hut in Greenville Alabama once a week. Every time I order there something is wrong. I always ask what time will my order be ready? On 1/3/ 2019 I ordered pizza and wings at approximately 8:05 p.m. They told me that it would be 30 minutes. Well 30 minutes passed bye so I called to find out when my order would be ready one of the employees said that they had put the wrong topping on my pizza and they had to remake it. When I finally received my order it was after 9:00 p.m. What happened to the Pizza Hut that I knew with all of the employees that had been there for years that made sure the orders were correct and delivered or ready in a timely manner. I miss everyone of those managers because they cared. It has been many times that I have ordered and they say your order should be ready in 25 minutes and hour goes by and my order was still not here. We need Mrs. Mack, Mrs. Malisham, Mrs. Cook all these ladies cared about their Pizza Hut customers. Until then I will be taking my business else where.

  37. The pizza hut restaurant in harrisonville mo. Is without a doubt the worse at customer satisfaction they have a manager who is the rudest individual I’ve ever known. She doesn’t need to be working in a customer oriented industry.

  38. I’m still waiting on my pizza. I called the order in at 4. They said an hour wait. Around 5 :30, l called again. This time a worker said l was loud and hung up on me. I called again at 7pm. Worker said l should have got my pizza, I told them l hadn’t. She got an attitude and hung up on me At 8:15, I asked to speak to the manager, Calvin. He said l should call corporate office cause l should have my pizza by now. I will not order a pizza from them again. Its 8:30 pm and l still don’t have it.

  39. My second time at pizza hut @ Compton & Florence in los Angeles California …each time I’ve ordered my waiting time is more then 40+ minutes per walking / today I called in – waiting 25 minutes before I drove over to pick up my pizza …more then 6 people has ordered and walk out with their pizza call in / walk ….I need someone with in this company to call …I have been standing in the lobby more then a hour waiting 323- 496-xxxx

  40. I ordered pizza late night 12/4/2018 at 9:40 pm from Whitehall Ohio Pizza Hut at 4440 East Main Street 43213. Paid with our Debit card as well as delivery. Pizza was supposed to arrive at 10:30 pm and I was watching the tracker. 11:30 came and I called Pizza Hut Whitehall location and spoke to a man who said he was the owner. I ask him when my pizza would arrive he told me they delivered it. I explained to the “owner” that we never received our pizza and he told me the gps says my pizza was dropped off and somebody sign for my pizza meal. I explained that since the pizza was paid for then of course they would sign with no problem. (After knocking on my next door neighbors door to see if Pizza Hut made a mistake, well they did they delivered our food to the next door neighbors house). So the “owner” begin to get irate so that upset me and I told him I will be coming to the location to speak with him in person he told me I better bring a gun. I told him I was licensed to carry and he told me he would come to my house because he has my address, called me a “NIGGER” and hung up in my face. The embarrassing part is that he said those things in front of my woman and kids. I will never eat at Pizza Hut again, and will be taking legal action.

  41. Order pizza hut on november 28, food, deliver driver were great…gave us coupon code thing for free large pizza for being late…awesome…the problem is the following day we went to use it..says invalid we call the local store…nothing but attitude…we are highly upset

  42. Placed order online at 12:23 was told 2:10 deliver time. Received pizza at 2:30pm and it was cold and burnt and prior to arrival when I asked to speak with the manager he spoke with me in a very intrusive manner and stated that he only had one delivery driver so it will
    Arrive whenever it arrives!

  43. Call pizza hut of South Hill 5 times at 10:30 to place a order only thing that picked up was voicemail it’s crazy people want a job but don’t want to work

  44. Did not get what I ordered online. Was told it was not their problem pretty much. Said they didn’t place the order. So I paid more for what I did get then I should have. I order from there all the time, but not anymore. Very disrespectful and no customer service skills at all . Was very disappointed and will not spend my money on pizza hut anymore.

  45. My friend Penny Parks who works at the Skowhegan pizza hut, she spent her day off with me and my wife hunting on Thursday in the rain…she returned to work yesterday on Friday and was informed that on her day off she was clocked in and was accused of stealing, I know Cody wants her gone and him. And the other manager have her code to clock her in cause she was not there and did not clock in or steal anyone’s tips. Cody should be fired or at least demoted cause if by Monday this isn’t fixed ill bring it to light on fb neighborhood watch and you can watch that store fail and be protested the rest of this year I promise this even in the snow

  46. These people are just garbage and the one in Fort Worth Texas off of Camp Bowie which is 4640 Camp Bowie Boulevard I believe they would have to be the worst ever the district manager never did call me in reference to my complaint I filed. My online several times but you can rest assure I will continue to complain on their ass until I talk to somebody

  47. Hello, I have had some really bad experience with Pizza Hut in Lakeland.. The address is 5750, U.S. Hwy 98 North. This is the 3rd time I have bad experience. Early this year, I ordered a pizza, and they had some meat and vegetables in it. Even though the cashier checked before she handed me the box, when I got home it had meat in it. I had ordered a Veggie Lover. Had to throw it away. Very disappointed with Pizza Hut.On October 14th, I order a veggie Lover over the phone, the cashier told me that pick it up in 20 minutes. When I reached there in 20 minutes, there was no customer in the store. All the staff were standing ideal. My pizza was given to me, when I reached home and to my surprise the pizza was ice cold, no such sauce on the Pizza, and hardly and vegetables. Again very disappointing to see that. I could not get back to the store as I was going out of town. I complaint to the manager, and she gave me a credit of $14.97. Yesterday, I decided to use the credit, so I call the store number on the receipt, NO it would go to the call center. where it took me 1/2 hour to get to someone and order. No, the call center is equally bad, they kept on talking their sweet old time to get back to them. Initially, few time the phone was put down on me, or some person who probably could not understand simple English, will not answer me.. The lady who I did speak to was trying to look for the credit and did not come back to me until I reach the store. This went on from 4.40 pm to the time I picked up the pizza which was 18.13 pm. This is including the waiting time of 20 minutes of them preparing my veggie pizza. There was only one family of 4 in the sitting area. So, finally I get home, nice piping hot. open the box and it had pepporoni on it. You can imagine how furious my husband and I was. Despite giving my veggie order, asking the cashier to repeat it. So once again I had to call the number, Call center, waiting time, one person answered, repeated what had happened, she checked and said that your pizza is still there.OMG, I shouted at her and told her that ( DO THEY NOT CHECK THE BOX , BEFORE THEY HAND IT TO THE CUSTOMER, OR CALL THE CUSTOMER THAT THEY HAVE MADE AN ERROR. ) I did tell that lady that my pizza better be piping how as I do not like eating cold pizza. She assured me that it will be hot. Come home, and the pizza was cold. But by the time we were in the house I did not have energy to go back the 3 time. Are those staff trained in the customer service area, how important it is for them to make sure that each customer is happy when they leave the premises. There were couple of customers that were just nodding their head and looked disgusted. For a customer to be there to pick up the order, how long do they have to wait? I am just disgusted on that store, the staff and the call center. What is the purpose of that store having phones, when call center has to pick up the call when they do not even know how to greet the customer initially with nice greetings etc. That place is never busy and bad staff. First server that served me was Patricia, and yesterday’s was Ashley. When I went back to return the pizza and pick up my veggie, she looked at me and asked – now what is wrong? I said that I was given the wrong pizza and opened the box. So, she looked at me and said ( who gave you the pizza?????) I told her that it was you who handed me the pizza, and she denied that it was not her. I asked her, so you mean to tell me that all the guys in red shirt are allowed to come in the front and serve the customers?
    Anyway, I am looking for a nice satisfactory answer from the head office, as I can go further with this.

    Mrs. Patel

  48. I have never had a problem with pizza hut until tonight. I called to order for delivery and first the guy tells me they have no wings because their fryers are broke. So I order a medium pizza and asked for a site or anchovies….they don’t have those either. Meanwhile he joked and said they were out of pizza also. Which he was joking. Then he tells me they can’t deliver it to me because my one pizza didbt cost enough for delivery!? I’ve never heard such a thing before. He said that it has to be $16 or more to be able to deliver. He suggested other things for me to buy to make the price go up. I told him no I don’t want those things. I would of gotten wings but you don’t have any. So then he makes it sound like he’s going to pull some strings and to me a favor by delivering my pizza. Seriously???? Then never gave me a total amount or time it would be delivered. By far the worst pizza hut experience I ever had. Don’t think I’ll be getting food from there anymore!

  49. We live at 328 Sherman Avenue. 5 Blocks from 1 store and 5 miles from the other. Someone took our order for delivery, told us the price of $21.00. We waited 1hr and a half. No pizza, we called the store we ordered from and the first phone call we made, they said they didn’t deliver to our area, second phone call they told us that another store delivered at our area. They gave us the phone number of another store. They too said that they didn’t deliver to our home. Mind you they had our phone number and could have called back. We can practically walk to one and the other one is across town from us. All we got was the price if the pizza and no phone call back, NOTHING!! Can you please tell me what Pizza Hut delivers to our home? 328 Sherman Avenue, Lexington KY 40502.
    This needs to be made right.
    Kimberly Stinnett

  50. Pretty sure this comment will go unnoticed…like corporate really gives a rats butt, but anyway…i went to order a pizza this evening…delivered always and was told they no longer deliver this far out. That their delivery range had changed…mind you if we lived in bum youknowwhere Egypt I could understand, but less than 4 miles…really?? Not understanding that decision at all.

  51. OK I sent my boyfriend into the monticello Indiana branch to pick up my free bread sticks and the g Guy who took my order was very inconsiderate rude so when send boyfriend into place to pick up bread sticks he said we never called the order in and he cannot find my phone number on their this happens all the time and I’m about sick of it something has to be done or fixed

  52. how do u order a pizza on Saturday to a location then try to order again 3 days later to the same place for them to call me when my pizza should of been being delivered the manager calls to tell me they don’t deliver to caterpillar nomore that the Englewood store can help me, I call Englewood to order and they said Brookville was full of shit they just didn’t want to deliver to us no more. I have still yet to get my refund and they made the pizza and threw it away… plus the manger issac didn’t know any customer service number or nothing just poor customer service

  53. Pizza Hut located at 6430 FM 1960 Suite 600, humble, TX has the worst customer service and food. October 27, 2018, my family and I purchased two large pizzas. Delivered 2 hours later cold and greasy. Returned the pizzas only to have two more pizzas burned. We got our money and will not be returning.

  54. I placed an order online at 5:20 pm and it is 7:30 est. no pizza has been delivered. Called the store phone not even ringing finally got thru call center answered forwarded me to store been on hold for 20 mins

  55. Pizza Hut employees on Innerarity Point rd. In Perdido Key will NOT stop parking in the customer parking ! The parking is very limited! There are 12 spaces for 3 businesses ! We understand the delivery people in and out but the rest of the employees need to park in the big lot like everybody else there!!! Please do something about this! Publix corporate has been contacted trying to resolve this solution !!! Your help would be appreciated!!!!!

  56. Pizza Hut use to be the best pizza in town and had the best deals, but now days the only deals they have is the same as Little Caesars 2 topping for 5 dollars and that is why they are losing business, If I just wanted 2 topping I will go to Little Caesars but I want the Supreme and Meat Lover’s but I’m not going to pay almost 20 dollars for a Pizza so I will go to Little Caesars for cheaper Pizza, but if they even brought back the any way you want it for 10 dollars I would be a Happy Camper but instead I guess I will be a Little Caesars Pizza Fan..
    Thanks but no thanks from Knoxville Tennessee!!!!!!

  57. i wish they would get rid of the gay commercial with the pizza hut guy dancing with the two guys, its especially during a football game.

  58. well i had placed a call in order and then drove 20 miles to pick it up to only be told it wasnt in the system so i left and went home again 20 miles wife then called them and was told it was again idrove 20 miles to pick it up .i got it and at the first light my pizza slide out of the box as it wasnt even put together right. so i lost my home called the manager to let him know to only be disrespected by with that i will never buy from pizza hut again and have told my friends and they will also not visit pizza hut again.this place is in kinston nc i wouldnt go there

  59. I live in Spencer,WV. We had recently ordered pizzas on two different occasions and they had been messed up both times. I contacted the manager who was very apologetic and even gave me a 30.00 credit towards my next order. I placed an order said I would pay the difference of 1.22 when I got there the total changed 3 times. By the time I left they said I owed 30.00 plus dollars needless to say I told them to keep their pizza and their credit and I would never be back!!!. So disappointed in the group of employees they have there now.

  60. Get rid of that awful, annoying and assinine commercial with that loud mouth kid screaming at the TV watching a football game. IT”S AWFUL AND STUPID!!!!!!!!!!!!!!

  61. My grandson got hurt last night 9/18/2018 at pizza hut in henderson tn. We had to take him to the er cause one of the tables fell on his face. I think the staff at pizza hut is sorry as crap. They didnt bother checking on my grandson. He had xrays done and luckily his nose isnt broken. He is in pain and now he had to miss school. The tables there are not stable at all. The store needs to be updated and the tables need to be anchored down.

  62. I made a complaint against a store manager but I gave the wrong address in the complaint the address is actually 4802 University Dr. NW, Huntsville, AL.35816

  63. I want to make a complaint against the manager at the Pizza Hut store at 4820 University Dr. NW, Huntsville, AL.35816. The manager at this store was very rude and disrespectful towards one of his waitress and treated her very unprofessional by telling her to get her a** to the back where she belongs and he also said to her “b**ch if you got any tips you need to give them to me”. I told the waitress to make a complaint against him but I’m doing it for her in case she didn’t because he needs to be disciplined for his actions.

  64. The pizza hut on Jefferson highway in baton rouge has got to be one of your worse stores! First off I call to place a order next thing I received 100 text messages from pizza hut workers following the manager Brittany they all texts my phone cursing me out telling me to come there for a fight I don’t know these people at all and the pizza wasn’t done my baby has gotten ill I need help


  66. My husband and I visited Pizza Hut in Covington Va on Monday Labor Day 9/3/2018 . We went in to dine the waitress told us we would have to wait an hour before our order could be fixed because they had to fix the orders on line and call ins first. There were other customers that came in and was told the same we all left. Pizza hut lost a lot of business that day.

  67. Ok so I’m in Salina, Kansas…the Pizza Hut address is 2935 south ninth street…one of your manager was being mean to the waitress but before that manager showed up another manager told her to sign off and count the money so she was doing that and then the phone started to ring and while the waitress was counting her money the female manager came and answered the phone and after she got done with the phone call she was a ROYAL Bxxxx to her waitress and then she came back out and yelled at the waitress when another manager told her to do something and consequences needs to be in forced like if she can’t Straighten her attitude out I think a demotion she be played but I overheard that she getting a promotion and I didn’t think she deserve a promotion if she going to turn into a Bxxxx on the employees that another manager told the waitress to do something else but like I said consequences needs to be enforced and that manager need a demotion From the manager spot and see how it feels to be in employee that gets yelled at by another manager

  68. Abilene, ks pizza hut has a Meth problem. A waitress/ Front manager is constantly doing meth with her son in her custody, who she just got back because of drugs. If you are going to have a manager represent a store they probaprobably shouldn’t be doing drugs on the clock. She is always rude and the RUN there doesn’t even do her job. She puts her troubles on normal.employees so she can take a week off every other week. The waitress asks employees if they want drugs. I heard all of this eating there. Pizza hut has gone to pieces and stores need to be closed down. I will be calling corporate to make a complaint.

    1. Arent you worried about meth getting in your food. Like hey that was the meth you just sprinkled on that ladys pizza not parmesan. I got a feeling that you have a vendetta with the person your tattling on. And why would you go there to eat if all this is going on. You really know too much about the personal life of the employee.
      Oh and by the way you dont state if youre a male of female. But I can tell you just from the way you expressed your complaint.That you are a FEMALE. Im just a customerr filing my own complaints and seeing what other customers complain about. But I dont believe yours not for a minute

  69. The Pizza Hut in Garfield height Ohio at 5526 tourney road has got to be the rudest most incompetent people I have ever delt with. Let’s start by they have drivers that drive with there kids that sit on your pizza while it’s on delivery I called and left a complaint with that manager. My pizza box was distroyed when I got it and the driver looked at me like dude you stil have to pay for this. Or my favorite on New Year’s Eve we ordered three large pizza and I’m not joking when I say I literally got an empty freaking box. The driver was already gone I called and got repeatedly hung up on. The next day I got ahold of a manager and was told that I was crazy even when I have had multiple people to confirm this occasion. And then there was last night I ordered my pizza and wings and was super excited to see it got here in like 20 minuets but my three topping pizza was a med pepperoni and yet again it was knowhere near closing and I called about 30 times just to repeatedly get hung up on by this store. This store needs shut down. And I seriously want my money back from my last order. These people are thieves and can’t make a simple order if there lives depends on it.

  70. I was in Sawanee, Ga tonight and ordered from Pizza Hut, first time.????. The service was great but my pizza was totally undercooked. I am usually not a complainer about fast food but it was late and left the pool to get pizza and was extremely disappointing. I called and they were like we will lost a credit for your next order thru your phone number. No thank u. I will never be ordering again. However looking at the reviews on this site there were several conplaints about undercooked food. My crust looked like a saltine cracked and taste stale and soft. Nothing like a thin n crispy pizza. Wish I could take a pic.this was a mistake I will order from papa johns from now on

  71. On May 20, 2018 at 7:46p, I placed an online order at the 15002 Ella Blvd, Houston 77090 location. I received an email that my order would be delivered at 8:40p. At 8:45p I called the Pizza Hut store to find why I haven’t received my order. I called 5 times and did not speak to anyone to help me. I also ask to speak to the manager, they put me on hold, and 3 minutes later I heard a busy signal. Later on I drove to the store to see what was going on. I sat in my car, called the store again, and an employee named Marcus answered the phone. I asked for the district manager and Marcus put me on hold. He came back to the phone and told me that I would have to get the district manager`s information Monday morning. I could see the store manager in the store and he still would not come to the phone. I cancelled my order that would’ve amounted $41 and I am glad that I cancelled my because the service stinks. I will not spend my money with Pizza Hut anymore after 20+ years as a customer.

    1. Today 06/15/18
      I am very curious wether or not anyone from corprate office most importanly the CEO would every take the time from counting his money, from us Customers but here ist goes.
      For the 3rd time this Spring I have had my pizza made WRONG and I have been getting pizza hut pizza for 41 years always the same way made deep pan peperoni which this location in hilliard 4504 Cemetery Rd, has repetitly made Wrong right in front of me putting garlic butter on crust and I Hate garlic and she knows this from the last few times, I Complained, and she kept putting me on hold till I gave up waiting she told me all pan pizza has always got garlic butter which is a lie!!! so I asked her again while watching the girl put garlic butter on my pizza again today she said No pan pizza dont get garlic butter and I said what is she putting on my pizza right now, she said opps we will make you another I DONT HAVE TIME TO DEAL WITH UNPOLIGETIC MISFITS THAT WANT TO GET ME PISSED OFF! BECAUSE I AM BEYOND HEARING SORRY, SHE GETS A KICK OUT OF GETTING ORDERS WRONG ON PURPOSE!!! NOW THIS YOUNG LADY ANSWERS THE PHONE NOT THE YOUNG GIRL THAT MADE AND PUT GARLIC BUTTER ON PIZZA BECAUSE I WOULD BET YOU SHE WAS TOLD TO DO IT BUY THE ONE WHO ANSWERS THE PHONE SHE ALWAY RUNS THE FRONT AND SHE NEEDS TO BE FIRED ASAP!!! THIS IS ENOUGH!!! PIZZA HUT PHONE# 614-876-2716 SHE HAS ALWAYS BEEN THERE ON FRIDAY AFTERNOON WHEN I ORDER NAME ON RECIET SERVER SAYS BRITTANY SHE HAS BEEN THERE A WHILE.TICKET #19 TIME 02:47 PM INVOICE #14 BETTER YET I WILL NEVER! NEVER BUY EAT FOR FREE OR BE IN THE SAME ROOM ANYONE EATTING YOUR PIZZA AGAIN, GOOD JOB YOU LOST ANOTHER CUSTOMER AND WHEN WE HAVE PIZZA AT WORK FOR ALL OUR LOCATIONS WORLD WIDE ABOUT 674,000 EMPLOYEES I WILL NOTE NEVER BUY PIZZA HUT BUY ANYTHING NO MATTER WHAT IT COST!

  72. I am very disappointed. Tonight i have had a pizza remade 4 times and it still isn’t right. This location is always a hit and miss when it comes to my orders. Lately its been a lot of misses. Unfortunately it’s the only pizza hut that delivers here. The pizza quality is poor, but when it’s made correctly it is amazing. I would really hate to leave them alone and take my money else where but i just might. The manager calls and asks have i eaten the pizza in question and i told him No and I didn’t eat any of the other 2 that was sent back. Which he should have already known so what was the purpose of the call.

    4711 Elvis Presley and Shelby Drive
    Memphis, Tn 38116 location.
    This location is horrible

    1. Hello. I live in Kansas City Kansas in the us. Once again I called to order a pizza and the young sounding girl was an idiot. I had to repeat my number 4 times to her and she thought I was someone else. Then when I ask for a time for delivery all she says is I have no clue. This is not the first time this has happened. But gonna be the last because I’ll spend my money elsewhere. Your people suck if they are your employees.

  73. Wife and I went into Pizza Hut Asheboro, NC Sit down to eat Buffet and we don’t eat Pork. There was only one Cheese Pizza on bar. There were contractors eating there and told waitress they like pepperoni and they started bringing 2-3 of them out at time. My wife ask them fix something we can eat without Pork. Waitress and Manager said they couldn’t do that company policy. If that is true then we are asking why can’t you fix pizza for the one’s who don’t eat Pork. Please take that in consideration. We like to eat at Buffet bar to but like to eat as much as anyone else. Thank You….

  74. I will never go to this Pizza Hut again! I order my food online and I went into the store to pick it up and once I’ve picked it up and came home we notice we received the wrong pizza. I immediately call the store to notify them about the wrong pizza I received and that I would like a new freshly pizza. So I asked the store if they could make me a new pizza and deliver it to me because I was extremely tired and I don’t live close by to Pizza Hut. The employee say delivery will take 45 to an hour and at the time my family and I was very hungry. So the store manager offered me store credit and we could keep the wrong pizza to eat now. So I excepted her offer! Three week later I called Pizza Hut to find out how I can order with my store credit and the employee told me I could not used my store Credit online. I can only used my store credit over the phone or in the store and I have 30 days to use the credit. I was extremely furious because the store manager never told me any restrictions on a store credit! I’ve felt like I was being punished for the mistake they made! This isn’t the first time I came here and wasn’t happy with the service or the food! I will not be coming back!

  75. Hi,

    I find pizza hut to be so difficult now….I order a personal pizza and cheese sticks for a 8.99 credit i had. To find that my cheese sticks are burnt. I called back and a supervisor told me that i would need to take the cheese sticks back to the store and get an exchange for my order im stated im at work and cant do so at this time she stated to me that i can just keep the cheese sticks then when iam ready to exchange them no matter how long they have sat i will be able to exchange them. So i no longer want cheese stick due to them always burning them hint the credit to begain with. but the store refuses to give me a refund. This is horrible customer service no matter how many credits i have had due to the food being wrong i can no longer obtain a credit for the inconvience of the burnt cheese sticks? or the time ive spent goin back to the store or on the phone trying to recectify this situation,.? WHY

  76. Went to buy some pizzas last night at 1809 S Parsons Ave, Seffner FL at 9:45 (store closes at 10:00) but the workers decided to go sit out back and smoke and play on their phones instead of doing their jobs! Very UNPROFESSIONAL! Might need to hire better workers.

  77. I work at the Corbin KY location, and normally were not paid until Monday evening every two weeks…however on Thursday right before veterans day weekend we got paid early. Though I thought it was odd, I assumed it was because of the holidays. Since this was apparently done because of Veterans Day, I also assumed that since Thanksgiving was exactly two weeks from then, that I would get paid for my work early yet again….because of the holidays. I was wrong. It’s looking like I’m gonna get paid as usual on my normal Monday night. Why would you pay someone early for one holiday, but not the other??? Bc of this, I’m basically having to wait 3 weeks for a check now. I understand that I was paid early last time, and therefore it all averages out, but WHY would you pay early for one holiday but not another???? Especially when they were exactly two weeks apart???? You guys need to come out of the cushy offices, and take a look at your business model, because frankly….you guys have too many menu items, and because you don’t wanna pay to have an adequate staff at ALL times, one person does the job of three, while getting paid minimum wage. Guess who suffers?? The customers! !!! And when the customers suffer, you can kiss your bonuses and trips to Fiji goodbye. Though this review is falling on deaf ears, you guys should remember that not everyone came from a wealthy family that paid their way through college, and used their influence to secure you a 100k + a year job. You can laugh as you slip your Sperry’s off, prop back in your seat and have a scotch. But for the rest of us…life isn’t some magical place where all our dreams have came true. So pay people on time…God knows you guys NEVER have a late pay day. Thanks for nothing in advance!!!!!

    1. I feel you on this comment maybe they should kick back with their scotch and watch “UnderCover Boss” all day. #BigWigsHomeWorkAssignment

  78. I ordered from one of your stores on 4201 university dr in Durham Nc on last Wednesday 11/15 when I received my order two hours later missing half of my cold meal my sister I called back to the store and explained what happen the associate Destiny said she would give me a 10 dollar credit on my next bill I told her I don’t eat here much can you refund me for what was missing this is when the conversation became hostile she said “OMG I DONT KNOW THE BIG DEAL” I told her the big deal was I ordered one thing and you gave me what you wanted me to have she continue to be argumentative by this point a lost my temper and character and let my sister talk to her because I was on about to call the police and come to the store from her denying a refund and acting like I’m inconveniencing her. I called back the next day after Destiny told me she wasn’t doing a refund I talked to another associate on on 11/16 in which she said she would give my information to the store manager Emily. I wish I remembered her name because she is the only person who acted like she valued the customer and their experience she was very apologetic and understanding she needs to be promoted. I waited but didn’t receive a call and when I called to speak to Emily she was also argumentative and never gave me time to speak said that I threaten her associate and I was banned from calling the store which is fine because I told her associate after she told old me she isn’t giving me a refund that I’m calling the police and I’ll be coming up there because that’s stealing but the manager Emily did not want to hear my side of this story she wouldn’t let me speak screamed over me so she hung up in my face and when I called back refused to get on the phone and told another associate to tell me she will do the refund which I still have no proof of and I told the associate to tell her by Monday morning if this isn’t fixed I will handle the situation legally I have disputed this charge she won’t release it all I would like is to get my refund and be finished with this company because my next step is the newspaper and other outlets that can resolve the issue…. I wouldn’t have taken it this far if the customer service was exceeding passed the half order I paid for…and I only in the beginning asked for just the portion of the order that was not there to be refunded but because of all of the horrible drama I have had to go through I want the whole 25.79 refunded I have recordings and pictures if this can’t be rectified but to be treated as if I didn’t pay for my food just to get whatever the store wanted to give me and with no refund and attitudes is unexceptionable I have went to the better business bureau and next will be corporate and so forth because I really believe they should know the type of disrespectful angry disappointing sales dropping associates they have and why the company is suffering due if you can reply to me and let me know is it something you can do to speed the refund process for me I would greatly appreciate it. Thank you again

  79. I have had several bad experience with the call center so I was given the number to order direct with in the store. I have done so for the pass few orders I never had any issues ordering at the store until today. I called the store spoke to the Manager DJ who was very rude did not want to assist me. He even told me to go ahead and call head quarters. He is the manager at Pizza Hut 1749 SW Loop 410, San Antonio, TX 78227.This order was for my family) I explain to him I am a trainer coordinator who has to order catering all over Texas and I order from Pizza Hut all over Texas at least twice a week per training. We conduct up to 20 trainings per week, saying that you had do the math how many times I order from Pizza Hut. I always like to place my order with a person with in store and have NEVER had any issues. I did not appreciate his attitude and his rudeness. Pizza You Do Not Need Managers Like DJ who does not know how to treat his customers. Now I have to order Pizza for my kids from a competitor .

  80. I wanted to thank you for recognizing veterans that last few years. I live in a rural area and your restaurant is one of a few we have in town. I am sorry to learn that this year no recognition, but I do understand. I appreciated your your business and wish you all a Happy Veterans Day.

  81. This is my comment to Pizza Hut without a reply…
    I live in Hawaii and joined your rewards program. On my last 4 orders of large pizza and cheesy bread sticks while trying to order online. They say there is no location at my zip code 96792 in Waianae Hawaii, Which is incorrect for I live a little over a mile from the Pizza Hut. I am always having to call in my orders and than I’m told the menu specials don’t apply if I’m calling in my order. What am I to do to order online. We have been ordering from The Waianae Pizza Hut every Friday for past 17 months since we have bought our house and joined your rewards program 4 pizza orders ago.
    How can we get the location updated on your site.
    If this continues I will be forced to take my business elsewhere.
    This has been very frustrating as my wife picks up the pizza and breadsticks on her way home from work.
    Please look into this.

    Have A Great Day

  82. I have always ordered from Pizza Hut with no problem. But here lately I have had items missing from orders or items prepared wrong. When I call and tell them of the mix up I’m told I will get a credit to my next order. But when I do order again I’m told they do not see this information any where with my name. This is when I call in. When I order online they say it can not be applied. If the same person is paying the same way why not. I’m getting so frustrated with their delivery. Ardmore, Ok. I started to add up how much I have paid out with debt or credit card on items I paid for and didn’t receive or items that were not what I ordered but decided not to might get more frustrated and mad.

    1. I am having the same issues. I called the Manager on Monday and she said they could put a credit or bring the item, I asked for the item to be brought, they never brought it. I called and asked to speak to the General manager and he acted as if he did not care and was very rude and I told him this was the 4th time this has happened in a month! Again he did not care. I asked him what his name was and he said Tom. I then asked what his last name was and he said he can’t give out his last name due to “social media”. He said he would credit the item but if I contacted corporate he would not. Completely ridiculous! Pizza Hut has gone down hill in a major way! I will never order from them again!!!!

  83. I would like someone to talk to the “manager” named Kimberly at 9641 White Settlement RD in White Settlement, TX 76108. She gave very bad customer service and was very hostile with me I’ve been a faithful customer for over 15 years. I told her I would like to place an order, but not with her she said no-one else could take my order but her then put the cook on the phone. She was so upset when I told her to calm down she wouldn’t let me get a word in edge wise. I love Pizza Hut, but if they can not train their employees to have good customer service. I will have to move on to the next competitor.

  84. Location : 13750 N Eldridge Pkwy, Cypress, TX 77429

    My wife and I placed our order for delivery of 1 large Hawaiian pizza, 8 count of Buffalo Medium wings, 8 count of Hawaiian Teriyaki wings, 8 count of Honey BBQ wings, Lemon Pepper fries, and Cajun Style Seasoned fries. We placed this order at 7:00 p.m. and the food did not arrive at our door until 9 p.m. even with the fact that we live 10 minutes from this restaurant. ALL 3 orders of the wings had the wrong amount ranging from 7 to 12 wings per box; none of which had a label on them for their flavor and had NO sauce on the wings. We only got one order of fries, completely missing the Cajun Style fries. The delivery person did not give us a copy of our receipt and took off immediately after handing us our food even though I told him we are missing items. I tried calling the store multiple times and kept getting sent to a hold line where I was ignored for up to 10 minutes at a time. COMPLETELY UNACCEPTABLE. Save yourself the hassle and order from a different store. Reviews are not lying about this location. The store’s general manager couldn’t even make himself available to remedy the situation and gives his own store 5 star reviews. This location needs to be shut down due to their incompetence, lack of customer service, and poor quality of food.

  85. We ordered a large pizza plus 4 sodas, waited for about an hour, at pizza hut in Hobbs, new Mexico, we never got our pizza or sodas, so I called pizza hut, and was hung up on 3 times, then I called back told them who I was and my order and to please no hang up on me, phone went down again but this guy called back and told me this lady canceled our order because something about mapping the location and that we had no voice mail, which is a lie. I have never had a problem with pizza hut til now, then wanted cash because she stated their credit card machine was down. Very displeased…

  86. I live in Osceola Ar. We only have 1 pizza place here. After my grand daughters birthday party at school we went to Pizza Hut. I had to ask for a waiter then the manager had to take out order with the waitress was on the personal phone and then when a yoian came in she kept him company. The manager was great but he was doing all the work. Please check into this matter. We were there 9/15/17

  87. Ordered a large two topping pizza from pizza hut in Troutdale, OR. Upon pick up it was not shown to us (which is normal – rarely is it ever shown anymore). Drove home (approximately 6 miles) and found that it was the wrong pizza. The onmy thing right was the pepperoni. Even the crust was wrong. We brought it back and we were treated like it was our fault. Now all of this isn’t what upset me, but the fact that it was dumped in the garbage. Our country has a hunger problem, our schools have children that are lucky to get one meal a day and that is if they have school to get that meal. I thought pizza hut, being a big enough chain, would have a policy in regards to wasting food. On top of all of this the girl who “helped” us proceeded to leave and wasn’t quiet about how tired she was of working here. Yes, we got our pizza replaced but this just makes my reasoning of not eating out even stronger.

  88. I am 19 yr old who had a job at Pizza Hut take out in Keystone Heights Florida. I really like the job and never had a problem with anyone there. Unfortunately the store closed and they offered us to go to Starke or Palatka. I chose Palatka . It is a full eat in Pizza Hut that does delivery. I worked my first week 3 days and then starting the second week trouble. I clocked in and since no deliveries , I made dough. The next day, I came to work on time , went to clock in and was told I couldn’t clock in until someone called to have a delivery. Like a fool I sat outside and waited. I realized I was wasting my time . I left and went home. Later that night I read on Facebook that I was gonna be written up for my attitude. Didn’t say anything, so how do I get and attitude. My work place attorney said if I get written up we will go further into the laws of Pizza Hut

  89. We were in the mood for pizza and decided to stop by Pizza Hut on our way home and take pizza home for dinner. As we entered the restaurant, the doors were filthy. They looked like the windows had not been clean in a long time. There was food on smeared on the door too. We should have left right then, but we went in and ordered . While waiting for our pizza, we sat at one of the small tables and while sitting there waiting for our pizza, we noticed that there were numerous tables dirty and the floors were filthy. I stood up and looked at the salad bar just to see how it looked and we noticed that the lettuce was extremely wilted. There was some celery in one of the containers that was brown on the ends and then I looked at the carrots which were “white” from being so old. It was awful. I sat back down and told my husband about it, then while sitting there I saw the man that made our pizza wiping his face off and return to making someone’s pizza, then he went over to the girl taking orders and put his hands on her face (cheeks) and then started making another pizza, again not washing his hands…..His clothes were dirty and he kept wiping his hands on them……we were contemplating calling the health dept. it was that bad. We will not be eating there ever again. Winchester, TN….on Dinah Shore Blvd. I think the place needs to bulldozed…..the front windows in the garden area haven’t been washed in years….the ceilings have leak stains. I just think that they must not care about having returning customers…..we took our pizza home and threw it away. I think someone should show up unannounced and see what a mess it is. Thanks

  90. Last time I went to pizza hut in Hobart Oklahoma, a waitress spilt a drink on me and didn’t even apologize much less clean the spill up . I call today and the phone rang for over 20 mins. None answered and asked if I could hold or anything . who n picking up my order they had to throw it away and cook another one because the employees cut it wrong. Also while picking up my order the phone is constantly ringing and ignored.

    1. Pizza Hut managers are a joke! Pizza Hut loses soo much money on waste, laziness, and just not caring. As long as they can ignore a situation and continue their day not caring/thinking too much, they will.

      1. So called manager Jason, in the Sandy, Utah Pizza Hut is rude and creepy. SO shocked he is still a manager. Just look how he has brought his store to the bottom of the dregs. Just ‘YELP’ Sandy Pizza Hut on 1300 East !! We’ll never go back.

  91. I am not registering a complaint, merely a suggestion. I live in Amarillo Tx, here green chili is very popular, everybody has it on their menus, I have eaten green chilis on pizza before and it was wonderful. As of right now no pizza joint here has green chili on their menus I think you should be the first to offer it, I honestly think it would be a big thing here and people would order it. Let me know what you think please.

  92. My complaint is I see a store closing in the future in my hometown of whiteville nc. Pizza hut was my first public job when i was 17 yrs old and i loved it. My manager taught me everything i know about management. I visited this store last night for the first time in 3 yrs. Very disappointed in what i saw with the staff which all where at a table in the dining room with cell phones in hand. Could not tell who was in charge because only one person got up which was the waitress and mind you we where the only customers in the place. She did her job but was the only one who did. The place is in need of a deep cleaning. Carpet is worn and has a odor in the place. Walls are filthy with food windows are smeared with grim. I can tell the dm and regional managers are not during their jobs because it would not look this way and employees would not be hanging out with phones in hand. Its very sad to see a business that has been here for many yrs just go down because of laziness and not taking responsibility of their job. Need to clean house and start over with the whole crew. Bad habits have set in already.I will no longer support your store here until changes are made. Very disappointed in my visit. Ive been in retail and food business for over 25years and i’ve never seen such.

    1. The pizza hut on 79th michigan rd in indianapolis is disgusting and the employees are ghetto and rude. Pants hanging off their butts. Hanging the phone up on customers when they call. Very rude. The manager was arguing with what I’m assuming was his girlfriend in front of customers. Didn’t apologizing for delivering a pizza that tasted like cardboard and was dry as beck as if I would feed that to my kids

  93. I couldn’t believe I called a order in and waited 45 minutes to pick up and when I went in my pizza orders had not been taken.okay I understand how working a job like that is but then I wait 45 minutes more and then my pizzas I’ve never seen a pizza look like this before it was burned dried up. I paid 17 dollars for a pile of craft. I loved you guys pizza but this store has went to the dogs.I’m attached picture to show you my problem. Thank you very much for listening and caring.

  94. I have always loved pizza Hut and the only store left open close to my home has really went down hill in every aspect. They lost my business manager very unprofessional couldn’t explain why @ 8:30 p.m they answered the phone stating we can not take any order’s I said are you kidding me why? The female asked her manager while on the phone with me and said I don’t know and I couldn’t believe what I was hearing so needless to say Poppa John’s got my business. This is the store on S.Meridian st in Indianapolis.

  95. i know a young man that works at the bradford pizza hut that vern flynn treates this man unfairly.flynn told this man that that hes the hardest worker he has goes in when called goes fix the fryers when they dont work with out getting payed ernie south go’s beond his duties and gets told he wont go any further than he is.

  96. Placed a order on March 2 2017 around 5:30 pm, when I arrived to pick up pizza they had fixed a medium meat lovers pan instead of large the girl told manager and started making the large, so the manager pulls one out of warmer and says this is what ordered, he said this a pan large meat lovers, he said you can tell by the edges being that I was tired I went for it, when I got home and looked at it found out it was thin crust with a garlic type crust, it sad that a manager don’t know the difference between thin and pan, so disappointed, its sad when the managers don’t care about the customers.

  97. We have been ordering from Pizza Hut since dominos continually ruined out Friday night pizza meals. We have not been disappointed as of yet. Keep up the good work!

  98. I placed a order online and my receipt confirmation stated my order will be delivered at 10:03, I called at 10:13 the wait time was between 13-21 minutes of hold time before someone answered I spoke with the manager Amber at store 1220 E. Northside Dr Jackson MS 39211 (601)362-1996. Amber stated her driver was out and on his way; I called back 10:30 another long wait it’s 10:43 when Amber pick up and states she is the manager so I asked for my money back she say she only have two driver the store CLOSES AT 11:00 AND MY CARD HAS BEEN CHARGED THE DRIVER NEVER SHOWED!!! I ask for a reimbursement for her to say 3-5 days before I would get my money back. IT DIDN’T TAKE ME 3-5 DAYS TO ORDER I WILL NEVER ORDER FROM PIZZA JUST AGAIN THIS IS VERY UNPROFESSIONAL AND TERRIBLE BUSINESS!

  99. I was behind a pizza hut worker who was not up to the crosswalk but almost 2 car links back when I came up on them I moved about 1 or 2 ft. more then they moved very little they Must Of BEEN on their Cell phone TEXTING after I moved again 1 or 2 ft. they only moved a little about the only time HE did look up is when I was beside him looking up from his Lap is what he did I tried to talk to the Manager & he said he felt threatened because I asked to show him the car I was talking about, he never came out so I went back in to ask who own the car the owner lied about it so maybe he would not be in trouble THIS IS NOT RIGHT ! not the first time either their drivers fly down our street all the time & no not at 25 mph but faster I only hope the Corp. Office Reads This & do something about it SOON !

    1. I was in the Pizza Hut in burleson and they messed up my order, the waitress had a bad attitude about them screwing up not my fault. I just wanted my pizza a certain way, she had a really bad attitude, nothing would probably come of this it just made me mad

  100. Every month we have a pizza night and we like Pizza Hut pizza ,,,, we try and have it delivered to our home which is 4 blocks away from where we live,,, but the nights we call we are told delivery time is 2 hour wait ,,,, and it’s not the same night we have tried other nights of the week ,,,,, so he’ll I order from papa johns. Pizza not as good but all about the customer service and Pizza Hut is bad.

  101. Ordered two family pastas, went to pick up my order. They had only made one, had to wait 10 ten minutes for my pasta. Plus cashier didn’t check if two pastas were made. Bad service

  102. Gretna, Ne. Is the worst Pizza Hut I have ever been to. The employees are rude, treat you like dirt or you wait 15 minutes and don’t see any one to order from. Just need to shut it down.

  103. I went to Pizza Hut me and my husband and we got 2 pizzas and the bar I went to get my food every thing on there look like it was bad. the eggs they were really bad, you could smell it. I told the women in them, the eggs were bad and with out her even looking at them she said they are not bad so I think some one needs to do something about the pizza Hut or close the doors if they can not do better with there food .This pizza Hut in Wytheville. I used to go there for birthday party’s but there is no way I would ever take my family back there unless they would clean up the place and get new people in there that know how it should be run

  104. So im a formal employee of Pizza Hut in warrior alabama. I called about my w2’s and was told by the store manager Holly that since I was terminated that they will withhold my w2’s from me. If i do not get my w2’s I will be getting a lawyer and filing a lawsuit.

    1. Robert, I worked at Pizza Hut in Ocala, FL. I just received my w2 today and when I put in the information in turbo tax, it brought up “you have taxable unreported tip income”. I would like to get all my pay stubs to verify everything but I was told they don’t give out pay stubs for direct deposit.

  105. I came to eat Here in the Pizza Hut here in Hillsboro Oregon and brought two Pepsi’s with me and I ask for a cup with Ice and they told me they didn’t allow outside drinks and I ask The manager if they had a sign and she was really rude and said they didn’t have to have a sign.I think is really rude of them.If I’m a custumer buying food I shouldn’t really matter if I bring outside drinks!

  106. Truckers for Military Support and Awareness, until Pizza Hut recognizes our Military Men and Women, this trucker will never buy from any Pizza Hut Business NATION WIDE. Take action against Huntsville Al

  107. So Pizza Hut thinks giving military a discount isn’t worth their time.

    We have started to boycott all Pizza Huts, let’s see if you like losing money

  108. I want to know why the delivery drivers do not get to keep their credit card tips? That is against the law!! And another thing when applying for a job at Pizza Hut they tell you not to tell your insurance company that you are a driver, but they need the declaration page of your insurance…They want you to lie. If you get into an accident you are not covered unless you purchase a special policy. why are you having your managers lie to these people, This is a corrupt way of doing business and I plan to notify the news papers, tv, and if I have to Washington. I have nothing better to do. I am an old lady, I have all the time in the world….Respectfully, A concerned grandmother

    1. Nina, I used to be a driver for the one in warrior alabama and they had me drive without insurance on my car. and i was like i dont want to drive and they said if i didnt do it they would write me up or terminate me for not doing my job.

    2. I want to know why Pizza Hut charges $3.00 to deliver a Pizza Hut order? Gas is not too high. The Delivery guy doesn’t get it. So why? Every month on every Wednesday of the month we oder a Pizza. So we pay $12. & 15. A month for your delivery fee and we only live 3 miles away.
      this is ludicrous.
      We have been ordering from you foe the past 20 years but I believe I’ll go elsewhere.

      1. Marion, every big pizza place does this. I’d like an explanation also.


  110. Went to Pizza Hut on Peters Creek Parkway Winston Salem, NC for lunch. Buffet was bare and no one was in a hurry to get the pizzas out. The cinnamon sticks were gone and they did not get replenished. Our server was doing the best he could having to wait on 15 tables ( I did count). That man needs a raise! I am a manager myself and one of the managers stated the GM came in on their day off also. I would definitely be terminating someone. I know we had snow on Saturday, but if some of the staff couldn’t get there, I would have went and picked him/her up. Thanks Tina

  111. I ordered 2 large pizzas from Commercial Ave, Ft. Lauderdale,Fl. I have been on hold now for 45 minutes after hanging up after holding for 30 minutes! I have been waiting for my delivery for 3 hours and 45 minutes and can’t get anyone on the phone. This is unacceptable and very frustrating!!!

  112. When ordering a pizza from your Valrico Florida store, your website says there is no Pizza Hut in Valrico. But we buy pizza from you at least once a week in Valrico Florida. Your people at this location know that your online ordering has problems. Your company should honor the online discounts, especially when your online system fails.

  113. Please check out your Hagerstown Maryland stores. So disappointed. Dirty, dirty, and no phone answering a half an hour before closing. Even to say we are closed instead of not answering. Especially when we ordered a pizza online that was supposed to be delivered by 11:03. And it is now 11:35. Makes me worry and then get irritated.

  114. Last night around 6 pm, Jan 6th, I tried to order pizza from The Highway 79 south location in Temecula Ca… First I tried calling. I sat on the line for almost 8 minutes waiting for someone to pick up. So I decided to use your app to order it. I was ordering for a very large group, and half way thru my order, the app decided to tell I couldnt add the other items to my order. It was a pizza deal, after i had ordered other single pizzas. So I decided to place the order I had already spent 15 minutes ordering, and thought i would just call and make an additional order since the app wouldnt let me. I waited again on the line for 5 minutes, got irritated and decided I would just put in another new online order for the other half of the pizzas I wanted…. When i was done making the pozzas in the app it brought me to a screen that wouldnt let me finish the order… wouldnt put it in m6 cart to check out and finalize the order. So 35 minutes into trying to order pizza I try one last time to call… again waited 5 minutes, for some lady to answer and telle the computers were acting up, and asked me to call back in 10 to 15 minutes, so i explained how much time I had just spent trying to order pizza for the party I was having, and she tells me, ” well maam the problems online are not my problem, I cant do anything for you.” So when my husband showed up to pick up the order I was able to submit, rhey say they never got it. And I want to add, he drove 30 minutes down the mountain to pick up the dang pizza. I really enjoy your pizza but that was the most annoying hour I have ever spent on the phone trying to order pizza. So we took our business elsewhere and the total was over $120 dollars , so it was a big loss for that store, and we order there alot. Whatever was going on there needs to be fixed, and your pizza hut app is glitching so I wont be wanting to use that again. I was VERY dissapointed in all of my time wasted, and the additude on the phone fron the employee…. I have never felt the need to go online to complain about anything but this was so unacceptable. I hope yu guys can do something here to make me not want to write you guys off as my go to pizza place. Thanks for listening.

  115. I ordered from the pizza hut on 1990 m st nw. I ordered online. I ordered 2 personal pans and boneless wings. I’m diabetic and there is not a whole lot of areas open to us during the late shift. The pizza was cold and burnt . The wings were dry . I called the store and no one picked up the phone. I can’t eat this mess and I had the items delivered. I must say the gentleman at your Pizza hut in target in forestville MD is awesome. the place is clean and the pizza is always great

  116. My pizza and garlic knots were ice cold like I just pulled it out of the fridge the pizza wasn’t cut right and toppings were skimpy I’ll never order from this establishment again

  117. Fight in one of the Lynchburg VA stores……Not conductive to the environment I would like to take my family to……the video didn’t appear to have had any kind of authority involved

  118. I love some pizza hut but my last night experience was horrible. I just had got off work and stopped by to get a large pizza supposed to be speciality pizza pepperoni.First it wasn’t speciality pizza it was a regular pepperoni pizza supposed be doubled layers it was single layer. OK I bite into the pizza but it had hair in it.I call and told her manager that I don’t have transportation as my driver had started drinking. I even said I’ll pay for delivery she said its going take 45 to hour and I said that’s fine. I even said he takes a picture of hair. It upset me really bad I had someone elses hair in my mouth.

  119. I thought I would give our local Pizza Hut a second chance, prior time the pizza had hardly any cheese, all toppings (what few there were) where laying on the cardboard box. Called tonight, start off, phone rang forever, lady answers in a rude tone, like we were bothering them. Placed my order, over hour later it gets delivered. Order pasta and pizza box, pasta, maybe 6 bites if that, no breadsticks, very hard cinnamon sticks. Called local store, was on hold for over an hour to speak with manager, they never answered, drove to business (still on hold) spoke to manager, rude as well, story is, they had server walk out, new person cooking, threw $7.99 on counter, not even a sorry. Will not go back, $25.00 went to garbage. What do you say corporate office?

  120. I called a couple months back wanting my order corrected and never got a response. I emailed corporate bc I had ordered a pizza from the reynoldsburg Ohio location and Michael the manager was not only rude calling me a liar but messed my pizza up. I had asked for a medium pan pizza all pepperoni and half mushrooms and extra cheese all over and I got a pepperoni pizza and my receipt showed what I had ordered.i took my pizza in the store to get it fixed but I was a liar and my receipt was a liar to I guess. He was yelling at me calling me names. They was busy and I’m sure it was stressful but all I wanted was my pizza fixed. Neither corporate or the store Michael was at didn’t care. I will never order from a Pizza Hut again.

  121. Andover Ks , 12/18/2016
    Pizza cut for hobbit hands or Seven Dwarves! Two bites oh they are so cute…complained about this store before. Last chance #hardlyanytoppings, #kidsizepiecesandplates.MellyP

  122. I am struggling at present and a pizza is indeed a rare treat for us. I ordered 2 pizzas and a pasta, one pizza came the other order apparently never placed. There are specials but mine was $30. That is fine…but the pizza was horrible. The crust was not cooked, very doughy..and the rest was grease! We have never done this but had to discard the pizza, it was inedible! To top it off, I look at the receipt and my entire CC number was on it..this was pointed out by my delivery person (whom I tipped well). I called the store and it took 5 calls, finally I called the corporate office and they “said” they took care of the CC issue which they acknowledged but no apologies for the pizza. I will never , ever order from this company again. Ever, the worst customer service I have received in a very long time. I will say the pasta was good….oh, and no breadsticks which usually came with the pasta.

    1. Kym, you have to ask for breadsticks… it doesnt just come with the pasta… pizza hut is a multi billion dollar company. do you really think one of us saying :i’ll never return? is gonna hurt them one bit? no perhaps you should try a different pizza hut to see if it is in fact the business or just that one store.

  123. I have eaten at pizza hut since I’ve had teeth and today on my 40th bday I ordered a large hand tossed on original regular crust meat lovers pizza, easy on the sauce without sausage and guess what I received…….a large hand tossed on not original crust I have no clue what flavor of crust meat lovers pizza, no sauce whatsoever with sausage. This has happened a couple of times lately and I’m really getting tired on giving my once favorite place second chances.

  124. We love to go to the buffet on Tuesdays for family night but the last several times the salad and pizza bars are constantly full of children serving themselves. There used to be signs with age limit 12. I was informed tonight there is no age limit. Please tell me this is not true. I wouldn’t allow my child to do this. How sanitary is it when children who can’t see over the bars are helping themselves with no supervision?

  125. I am tired of ordering the same pizza every time and they still can’t get it right and it’s in the system there. I ordered again tonight and went home and it was wrong again and you call and they said I’m sorry we were busy and when I was there picking it up, I didn’t see it busy. May start ordering from elsewhere.

  126. Ravenswood wv store please answer phone. Ihave been on hold for over 1 and 1/2 hours. you are not that busy. could not reach corporate either.

  127. Please, someone come look at the Pizza Hut in Winchester, Ky. This place needs to be torn down or gutted. A deep cleaning will not help this place. Broken electronics hanging from ceiling, dirt on ceiling, bad smells. Dirty employees.

  128. I have had several issues with my local Pizza Hut store. Pizza Hut has been my favorite pizza place since I was a young girl. Three consecutive orders my pizza came an hour past the estimated time arrival delivery time. I understand, the time is an estimated time frame, however each time I received the pizza, the appearance was deplorable and the pizza itself was cold. I contacted Pizza Hut customer service who indeed tried to rectify the situation by sending me 2 free complimentary pizzas with a reference number.

    I just tried using one of the coupons sent my Pizza Hut corporate offices and to my surprise my local Pizza Hut wouldn’t honor them.

    I spoke with a woman named Lisa, who indeed remembered my troubles from my previous encounter with this particular store. Not only was this infuriating, I had to explain my situation to three individuals. I work for Pepsi and couldn’t be more disappointed with the quality of service from Pizza Hut.

    I even went into grave detail in regards to the reference number provided by the letter sent to me by Pizza Huts corporate offices, and the statement regarding on the back for the store use.

  129. Just would like to tell you that I bought one of your three box specials, it didn’t come in the box you show on tv ,it came in two pizza boxes and a paper bag. No chance to win xbox, plus everything was cold and took longer than was told. Pizza was hard and way over cooked . so don’t worry about me ordering from Pizza Hut again.

  130. I have a problem with the manager at our local Pizza Hut. There is a employee that rented a house from me working there. This woman destroyed the house but promised to clean and pay for the repairs and she even signed a contract to do just that. Then she stops answering her phone or texts! So the only way to find her is to go to Pizza Hut, which is what I did today I politely asked if she was there the manager asked me to leave I told her that I wanted my key from this women she said no and to leave. Now I will send the sheriff there to get my key. Which is more disruptive, for me asking for my key or the sheriff? The manager is rude. I have bought a lot of pizza from there you just lost a customer for life.

  131. 3 weeks ago my cousin and I ordered a pizza for delivery from the store in Clemson, SC had no problems but when I tried to have a pizza and wings delivered a week later and again i tried this past weekend, I was told they don’t deliver to my address. Well I wouldn’t complain any but considering they delivered to my cousins house which is located in same area I’m very upset. You have to literally turn onto my road to get to my cousins house in the subdivision and pass by my home coming in and out the subdivision. I like Pizza Hut but with what I went through with talking to the manager of that store I will never order from Pizza Hut again.

  132. I would like somebody to investigate the short pump area of Richmond Virginia. There are no Pizza Huts in this area and we would like for someone to check into this and see if it would be a good location for you all. This area has built up very much over the last 10 years and to me would be an excellent location for Pizza Hut. Thank you

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